J

1. Transaction Intelligence Monthly
Report
July 2011

2. Trailing three-month average of outsourcing
transactions
Number of transactions1; July 2010 – July 2011
200
180
160
140
120
100
80
60
40
20
0
May 2011
Mar 2011
Nov 2010
Jan 2011
Jun 2011
Jul 2010
Aug 2010
Jul 2011
Oct 2010
Apr 2011
Sep 2010
Dec 2010
Feb 2011
1 Includes only transaction signings that were publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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3. Outsourcing transactions | By function and industry
vertical
Split of outsourcing transactions1 announced by function Split of outsourcing transactions1 announced by industry
Number of transactions Number of transactions
100% = 139 170 154 100% = 139 170 154
Others2 6% 3% 2%
Both 1% Others4 15% 18% 19%
27% Technology 4%
BPO 23% 35% 2% 1%
Energy & utilities 8% 8% 10%
Retail 3% 5%
Telecom 6% 6%
5% 2%
Government 14% 12%
14%
Healthcare 6%
Defense 5% 9% 13%
Travel & transport 4% 1% 2%
69% 71% 4% 2%
ITO 62%
16% 10%
Manufacturing 14%
BFSI3 23%
19% 19%
Jul 2010 Jun 2011 Jul 2011 Jul 2010 Jun 2011 Jul 2011
1
Includes only transaction signings that were publicly disclosed
2
Others include deals for which functional scope was not defined
BFSI – Banking, Financial Services, and Insurance
3
4
Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name
was not disclosed
Source: Everest Research Institute Transaction Intelligence
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4. Outsourcing transactions | By key buyer geography1
M-o-M change in three-month trailing average of outsourcing transactions
Increased Similar Decreased Jun 2011
activity2 activity2 activity2 Jul 2011
Finland
Sweden
Norway
Canada UK Denmark
Netherlands
Belgium Germany
France Switzerland
US
Italy China Japan
Spain
India
Brazil
Outsourcing transactions Australia
New Zealand
55
45 40 36 45 39 38
26
3
North America UK Rest of Europe Others
1 Buyer geography is the buyer location or the signing regions associated with the transaction
2 Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10 %
3 Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

5. Key outsourcing deals signed in June 2011
Service Deal value Contract Functional
Buyer Industry vertical provider (US$ million) duration scope
West Australian Healthcare Serco 1,429 10 years Both
Department of Health
Manulife Financial Insurance IBM 660 7 years Both
Old Mutual Insurance Dimension 370 5 years IO
Data
Meredith Corp Others R.R. Donnelley 300
& Sons
Correios Services BT 219 5 years IO
Air Liquide Manufacturing ACS 2001 5 years IO
BMW Manufacturing HP 2001 5 years IO
Defense Intelligence Defense General 178 5 years IO
Agency Dynamics
Seur Logistics/Wholesale HP 1701 10 years Both
EnCana Corporation Energy & Utilities CGI 1501 5 years AO
1 Deal value estimated
Source: Everest Research Institute Transaction Intelligence
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Proprietary & Confidential. © 2011, Everest Global, Inc.

6. The Transaction Intelligence offering can be accessed
as a subscription to the on-line database or via a
custom research request
The on-line database allows users to:
 Search for outsourcing transactions based upon service provider name, buyer
name, scope, signing date, and other attributes
 Conduct real-time analyses based on industry, geography, key functions
 Generate professional, one-page summaries for each outsourcing transaction
Online
 Export transaction details to MS-Excel spreadsheet format
database  Export MS-Excel and PowerPoint friendly editable charts
Our custom research can help companies:
 Analyze the market trends for a particular geography or buyer industry to validate
business assumptions
 Study the contract renewal trends of a specific segmentation, enabling
identification of potential buyer targets
Customized  Customize business development approach to transaction
analysis  Perform functional deep-dive to analyze outsourcing deals and related market
trends based on publicly available information of publicly announced contracts
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7. Overview of the TI capability
Transaction Intelligence (TI) is the largest and most comprehensive database of
outsourcing transactions. TI contains information which is collected and validated from
multiple secondary sources. The database structure facilitates easy queries of the
information and quick analysis of the transactions. The TI database is operated by Everest
Research Institute, the research arm of the Everest Group.
 TI contains ~18,000 outsourcing transactions, including ITO and BPO
 Over 30 data points captured for each transaction
 More than 95% of the transactions are post 2000
 Around 150 deals are added each month
 The database is not exhaustive because it only includes transactions that are publicly
available. Periodic analysis reveals that the TI database tracks approximately 30-35% of
the total outsourcing market
To know more about how to subscribe to Transaction Intelligence database, please write
to TIteam@everestresearchinstitute.com.
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Proprietary & Confidential. © 2011, Everest Global, Inc.

8. Appendix: Additional research references
The following documents are recommended for additional insight on the topic covered in this Research Report. The
recommended documents either provide additional details on the topic or complementary content that may be of interest
1. Market Vista: 2010 in Review (ERI-2011-8-R-0500); 2011. This report summarizes the key trends and developments for 2010 in
the global offshoring and outsourcing market
2. Market Vista: Q2 2011 (EGR-2011-8-R-0579); 2011. This report summarizes the key trends and developments for Q2 2011 in
the global offshoring and outsourcing market
3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2011. The analysis is aimed at
providing a list of outsourcing transactions that are coming up for renewal. The database contains key deal parameters like
names of buyer and service provider, buyer industry, functional and geographic scope of the contract, contract value, start and
end dates, and contract description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing
relationships into buyer organizations
4. Technology: Trends for Q2 2011 (ERI-2011-8-R-0590); 2011. This report provides technology industry specific data,
developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective
decisions contextualized and suited to their specific industry. These reports provide deep-dive into transaction activity, captive
developments, service provider market share, and key outsourcing transactions specific to the technology industry
For more information on this and other research published by the Everest Research
Institute, please contact us:
Rahul Kumar, Knowledge Director: rkumar@everestgrp.com
Amara Shyam Sundar, Sr. Information Specialist: samara@everestgrp.com
Everest Research Institute
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestresearchinstitute.com
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