1. Press release
18 September 2012
Europ Assistance Canada introduces Medical
Concierge Program
New program designed to help Canadians manage their
healthcare and wellness
Toronto, ON – Europ Assistance Canada (EA Canada) has introduced the EA Medical Concierge
Program, a health management and assistance program that is focused on giving Canadians better
control over their healthcare. The new Medical Concierge Program’s services include helping
Canadians navigate the complexities of the healthcare system, exploring all avenues of treatment
options, and access to a wide variety of other health and wellness related resources.
“Our Medical Concierge Program is designed to maximize Canadians’ healthcare options,” says
Brad Loder, Director of Marketing for EA Canada. “We work closely with our members, providing
the resources they need when it comes to their healthcare, from prevention through to treatment.”
EA Canada’s program is robust and flexible and members can personalize the services to their
specific needs. EA Canada expects the most popular service, which is also the foundation of the
Medical Concierge program, will be the Healthcare System Navigation Service.
Healthcare System Navigation
“The Canadian healthcare system is one of the best in the world, however, working your way
through it can be challenging and time consuming. Our case managers navigate the system for
you, finding all the treatment options and services available right across Canada, and for those who
wish to do so, in the U.S. as well,” says Loder.
Healthcare System Navigation will help find the right specialist and surgeons, diagnostic services,
and other specialised health services such as sports injury clinics. More importantly, it will also look
after the paper work.
“Transfer of medical records, assistance with travel coordination, booking appointments, even
arranging for reduced fees and discounts for those seeking treatment in the US are all part of this
service,” added Loder.
Remote Second Opinions
Getting a second opinion is one way to ensure the accuracy of a diagnosis and confirmation of the
best avenue of treatment. Remote Second Opinions, provided through EA Canada’s partner
WorldCare™, places members’ medical files in front of experts at some of the leading medical
centres in North America for review
“An independent actuarial study of 200 cases found that a WorldCare™ second opinion changed
the diagnosis in 15% of cases and modified the treatment plan in 71% of cases,” says Loder.
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Europ Assistance Canada
150 Commerce Valley Drive West, 9th Floor - L3T 7Z3 Thornhill - Ontario - Canada - Tel. 905.532.3669 - Fax 905.762.5191
www.europ-assistance.ca

2. Medicals, Wellness Portals and other services
EA Canada’s Medical Concierge services also include: Medical Consultation Boards, a service to
help members better understand diagnosis and test results; access to Discounted Executive
Medicals at leading healthcare facilities; and a Worldwide Healthcare Information Line that finds the
best healthcare facilities and providers anywhere in the world.
Mayo Clinic EmbodyHealth Portal
For wellness and prevention, EA Canada’s Medical Concierge program offers members access to
the Mayo Clinic’s EmbodyHealth Portal, a comprehensive web-based health management tool
focused on health maintenance and disease prevention. This site offers access to some of the
latest ideas in health and wellness from a network of best-in-class experts.
EA Canada’s Medical Concierge program is available directly to individuals, and is also being
offered as an option for corporate benefit packages and as a member service for groups and
professional organizations.
“Medical Concierge is a great option for Canadians who want a healthcare partner that will both
help with their wellness and preventative health programs and, in time of need, allows them to
focus on getting better while someone else concentrates on the paperwork,” concluded Loder.
Europ Assistance Canada
EA Canada is dedicated to making Canadians’ lives easier through our comprehensive Health, Home &
Family and Travel Assistance Solutions, 24/7, 365 days a year. EA Canada, a division of Europ Assistance,
the leading provider and global pioneer of the assistance industry, employs over 200 people and its
headquarters are located in Thornhill, ON.
Europ Assistance Group
Founded in 1963 as the inventor of the assistance concept, the Europ Assistance Group operates on a global
basis in order to bring its 300 million worldwide private and corporate clients appropriate solutions to deal with
day-to-day or emergency situations. Owned by the GENERALI group, the Europ Assistance Group is made up
of 80 consolidated companies in 37 countries, employs over 8,000 people worldwide, has ground agents
located in 208 countries, a network consisting of 7,000 acute-care facilities and over 423,000 physicians and
specialists offering assistance in over 200 countries, and is supported by 39 customer assistance centres.
Press contact
Brad Loder
Director of Marketing
EA Canada
Tel: 905.669.7129
E-mail: bloder@europ-assistance.ca
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