The document outlines five ways to improve compliance training: 1) Keep it short by limiting course length and having intuitive navigation; 2) Keep it relatable through real-world examples and customization; 3) Keep it mobile by making courses accessible across devices; 4) Keep it engaging through interactive elements like questions and animations; 5) Think about the wider picture using a blended approach of modules, videos, and in-person training to effectively convey key messages and drive behavioral change. Common challenges with compliance training are identified as courses being too long, not role-specific, and repetitive from the learner perspective.

1. 5 March 2019
Jaiman Patel - Learning Consultant
Rachel Finn - Account Manager
Five ways to improve your
compliance training

2. Webinar
introduction

3. Why we are here
Five ways to improve your
compliance training:
1. Keep it short
2. Keep it relatable
3. Keep it mobile
4. Keep it engaging
5. Think about the wider picture

4. Polling question
What do you consider as the most important factor when
creating training?
A. Highlighting key messages to learners
B. Time it takes for learners to complete
C. How it is presented
D. How easily the knowledge has been retained

5. Polling question
What are some of the key challenges that you face whilst
delivering Compliance training?
A. The training takes too long
B. The training is not role-specific
C. Technical issues
D. Employees think the training is repetitive

6. Challenges
“Training takes too long and takes me away
from my actual job. I don’t have time to take
this course.”
“Why am I being asked to take this course
again? I did the same training last year...”
“I didn’t understand the purpose of this
module - it doesn’t relate to me or my role.”
“According to the system, Bob from Sales only
spent 3 minutes on this training module - has
he really completed the course?”
“The course won’t open on my tablet, and I
don’t have access to my desktop computer as I
am travelling on business for the next 6 weeks.
I can’t complete this course.”

7. 1. Keep it
short

8. Key things to think about
Course length
● Ideally no more than 20-30
minutes
● Business impact of training time
Intuitive navigation
● Complex navigation distracting
from content

9. Key things to think about
What really needs to be included in
the training
● Clouding of key learning points
● Additional content to enhance
rather than hinder

10. 10
2. Keep it
relevant

11. Key things to think about
Relatable examples
● Real world examples
● Driving true behavioural change
Tailoring of existing content
● Off-the-shelf generics built to
allow an additional level of
customisation

12. 3. Keep it
mobile

13. ● Allowing learners to access “anywhere, any time” can
increase participation and provide flexibility for learners
● Adaptive screen size compatible across various devices
Key things to think about

14. 14
4. Keep it
engaging

15. Key things to think about
Broad range of interactions
● Preventing learners from just
clicking through the course

16. Key things to think about
● Pop ups using icons
● Scrolling carousels
● Drop-downs to reveal more
information
● In-course questions

17. 5. Think
about the
wider picture

18. Key things to think about
Blended learning approach
● Combined/bundled
mini-modules
● Motion video infographics
● Face-to-face training sessions

19. Animated infographics

20. Animated infographics

21. Key things to think about
Winning hearts
and minds
Engagement
INFOGRAPHICS
AND VIDEOS
Risks, policies and
procedures and
how to make a
SAR/escalate
Understanding
ELEARNING/
CLASSROOM
Real-life tailored
scenarios/
examples of ‘red
flags’
Practice
STRANDING
Practice, reminders
and reinforcement
Consolidation
DELIVERY
OPTIONS
Adaptive approaches
Tailored and personal
Moving away from traditional annual
training approaches

22. Polling question
What do you consider the most important factor when
creating training?
A. Key messages to learners
B. Time it takes for learners to complete
C. How it is presented
D. How easily the knowledge has been retained
E. All of the above

23. QUESTIONS?

24. THANK YOU
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