Γιώργος Κλέτσας, Manager, Technology, Greece & Balkans, QuintilesIMS Τίτλος παρουσίασης: "QuintilesIMS launches Orchestrated Customer Engagement"

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Our vision & roadmap in technology
Pharma & Health Conference
06/07/2017

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OUR VISIONmolecule to market…

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Research &
Development
Recruitment
& Trials
Evidence &
Submitting
Approval
& Launch
Brand &
Marketing
Sales &
Operations
Medical &
Access
Home
Office
Engagement in
Commercial
Commercial
Operations
Evidence in
Development
Research &
Development
Global technology partner
“from molecule to market”
Regulatory
& Compliance
Business
Intelligence
Master Data
Management

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HOW WE ACCELERATEto deliver …

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Consume
Partner
Buy/Embed
Build
Best in class
Market leaders
Best value
Uniquely differentiating
networkcommsdesktop
IQ/2020
Micro
Intelligence
Human
CenteredDesign
APIFirst
Integration
QuintilesIMS Partner Ecosystem
Platform of
Platforms
Differentiating
Innovating
Standardizing
Commoditizing
R Squared AKTANA Wingspan
4

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QuintilesIMS &
Salesforce Alliance
Together, Moving
Healthcare Forward
Global Scope
& Scale
Transformative
Solutions Molecule-to-Market
Best-in-class
Platform

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FIRST DELIVERABLEfrom new strategy …

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We have identified a new commercial model with customers and partners above the platform(s)
solving for needs that have been unmet …
The Orchestrated Commercial Model

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The World's First Orchestration Suite

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WHAT DIFFERENTIATES

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New Force.com Platform Watermark
Competitor QuintilesIMS
Massive
Difference
2006
CRM
clouds
virtualization
platforms
orchestrated
customer
engagement
Platform of Platforms
The SFDC platform has evolved significantly since 2006 raising the watermark of what is
native to the platform, and how this accelerates building Apps …
2006
CRM
OCE
CRM

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QuintilesIMS Innovation
AdaLexi
A set of API-led connectors
leveraging a common lexicon
for integrating data and
platforms

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Ada
Intuitive consumer-like,
analytics-led user experience
that adapts across roles and
departments
QuintilesIMS Innovation
Apollo

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Ada
Role based micro-intelligence
delivering next best action
(NBC6) with ambience and a
deep understand of the user’s
context
Ada
QuintilesIMS Innovation

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PRODUCT DEVELOPMENTfor orchestration …

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Ada
Micro Intelligence
Apollo
Human Centered Design
Lexi
API First Integration
Core capabilities to generate and display
recommendations / suggestions. Focus
on Next Best Customer
Full Apollo implementation on the Mobile
Application. Partial implementation on
the Web App for both CRM & MCM
Native support for API’s – both bulk and
record-by-record. Initial implementation of
LEXI deployed to select IPaaS platforms
Multi-Channel
Marketing
Traditional
Sales
Medical
Affairs
Account
Management
Pharmacy
– OTC
Global
Coverage
Home Office
& Hybrid
Specialty
Brands
Medical
Devices
North America,
and EU to be
prioritized into
roadmap
BENJAMIN
STACY
MICHAEL
MORGAN
PRIYANKA
PATEL
LEOPOLD
HAMILTON
Version 1.0 Details – Q4 2017
OCE Product

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Version 1.0 Overview – Q4 2017
OCE Product
Action Wheel

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Contact us at
quintilesims.com