Esther Hummel is seeking a challenging full-time position in the medical field that allows for professional and personal growth. She has a certificate in medical coding and billing and experience as an intake specialist and medical billing intern. Her core strengths include excellent customer service, communication, and computer skills. She has over 10 years of work experience in retail management and customer service roles. Her education includes a certificate in medical coding and billing anticipated in April 2015 and a diploma as a massage therapist from 2005.

1. Esther J. Hummel
124 North Franklin Street,
Fleetwood, PA, 19522
484-336-7652
ejh5311@hotmail.com
Objective
Findchallengingfull time employment,which willallow me togrow professionallyandasan
individualinthe medical field.
Core Strengths
OutstandingCustomerInteraction ExcellentCommunicationSkills
AbilitytoAdapttoChangingPriorities UnderstandsICD,CPT,and HCPC
EnergeticandCommitted ProficientinMicrosoftExcel andWord
StrongWork Ethic ExcellentBusinessManagementSkills
AbilitytoInterpretFinancial Statements Keyboardingat40 WPM
Self-Motivated DriventoSucceed
Team Player ConstantlySeekingDevelopment
FamiliarwithHIPAA,EHR,andEMR Able toMultitask
Detail Oriented VersedinMediSoft andNextGen
Good understandingof Medical Terminology
OutstandingPhone Skills
ProficientinEpic
RespondsWell toDirectionandFeedback
UnderstandsHMO’s,PPO’sand Major
Medical Insurance Plans
Education
Reading Area Community College:
Certificate of completioninThe Medical CodingandInsurance Billingprogram.
Anticipatedtoreceive inApril2015
Berks Technical Institute:
GraduatedinJuly2005 witha Diplomafromthe Massage TherapistProgram
Receivedan awardforperfectattendance
FinishedwithacumulativeGPA of 3.74
Experience
Office Team (Reading Health System): May 2015 – Current
Intake Specialist
JobExperience: UtilizingNavinettoverifyInsurance,callingpatients,updatingcharts, postingpayments,
schedulingappointments, answeringall phone calls,providingexcellentcommunicationbetween
patientsandmedical providerswithourtherapists, obtainingand enteringaccurate demographic
informationfrompatients,callingInsurance companiesandadjusters toverifycoverage andobtain

2. preauthorization,cleaning patientroomswhenneeded, providingexcellentservice and givingapositive
experience toall patients,and otherdutiesasassigned.
Community Health and Dental Care: February2015 – April 2015
InternshipforMedical Billing
JobExperience: UtilizingNavinettoverifyInsurance,Callingpatients,Updatingcharts,Posting
payments,Experimental e-mail Invoice program, AnsweringquestionsconcerningMedicaid,Medicare,
and Private insurance coverage aswell asthe healthcare discountthisfacilityoffers,andDataentry.
Wawa Stores: June 2013 – January2014
AssistantGeneral Manager
JobExperience: Responsiblefor:associate schedulesandattendance,dayto dayoperations,cashflow,
workingup-to-date knowledgeof financialstatements,supportthe teamwithteaching,accountability,
trainassociates,promote commitmentandhelpmaintainpositive workingenvironment,have the ability
to performall operations withinthe store andhelpwhenandwhere needed,handleconflictswith
associates/customers.
Walmart Stores: November2007- June 2013
AssistantStore Manager( 12/10 – 06/13 )
JobExperience:Responsiblefor: communicatingcompanydirectionwithassociatesandsupervisors,
teachand train associates,handle escalatedcustomerissues,have anupto date workingknowledge of
store financialsandcompanyfinancials,schedulingforareaof responsibility,attendance tracking,
reviewcashandotherfinancial statementsandevaluate forredflags,accountabilityandperformance
reviews,assistinstore where needed.
Zone Merchandise Supervisor( 11/09 – 12/10 )
JobExperience:Responsiblefor: verifyingthatall merchandisingdirectionwasfollowedout,completion
of modularandholidaysets,assistingwithaccountabilityandperformance evaluations,handle
customerissuesandfindsolutionsthatmeettheirneedsandfollow companyguidelines,have aworking
knowledge of financialsforassignedarea,assistwhereneededwithdaytoday tasks.
ConnectionsCenterSpecialist( 11/07 – 11/09 )
JobExperience: Responsiblefor: activatingcustomer’s cell phones,communicatingwithvendor
representativesandcustomerstomeetthe customer’sneeds, verifyingall paperwork,monitorreceipt
of equipment, reduce inventorydiscrepancies,trainandteachotherstoresandassociatesthe correct
proceduresforactivation.
Touching the Future LLC: June 2007 – November2007
Teacher’sAssistant

3. JobExperience: Assistwithall aspectsof caringforchildrenages6 weeksto4 years,create art projects
and activitiesforthem,andcommunicate withparentsaboutchildren’sday.
TempStar Staffing: February2007 – June 2007
CustomerService Manager
Administrative Assistant
JobExperience: Workedasan administrative assistantforacopyrightlawyer.Iworkedasa customer
service managerfortworetail clothingstores.While there I heldmonthlymeetingsineachof the two
locations.Hadtrainingsessionstohelp employeesunderstandgoodcustomerservicepractices,
assistingwithdailytasksinstore includingscheduling,financials,andprocessingmerchandise.
References
Tisha Hess
484-269-8731
Shift Manager – Walmart
Jessica Levinsky
610-401-6178
Customer Service Specialist
Maria Speicher
484-336-0765
Internship coordinator – RACC
April Gebhard
610-326-9460 ext 212
Administrative – Community
Health and Dental
Joy Seeger
215-603-3689
District Manager – Wawa
Kerry Cook
484-628-0259
Patient Access Supervisor –
Outpatient Therapy
Reading Health System