2. •Reflects on your business
•Differentiates you from competitors
•Only contact the customer has with the
company
•Shows customer you care
•Its what the customer REMEMBERS!!
3. MyCustomer:
• Greet … the customer
• Offer help … to the customer
• Thank … the customer
Benefits to CVS:
• Repeat sales
• Tell other people
about experience
4. GOT ?
• Acknowledge Immediately
• Laser focused on customers
• Offered help and walked to item
• Mindful of customers in your aisle
• Suggest CVS Brand
• Ready to jump on register
6. HIPAA VIOLATIONS
• Standards for protected health
information (PHI)
• Holds DOB, SSN, lab results, medical
records
• Never speak to anyone else about medical
records
• Patient can decide who can and cannot
see records
• Ask yourself:
• “Who can see this?”
• “To whom am I speaking?”
• “Who else can hear this?”
7. • DEA sets regulations on drugs substances,
chemicals
• All practitioners are required to register with the
DEA and receive a DEA I.D number
• Pharmacies are required to keep a record of
inventory and sales
• Records are to be kept in a secure place, for 2
years and accessible for inspection within the
pharmacy
• A DEA agent may go to the pharmacy and request
records at anytime with proper credentials.
• Federal and state laws differ, but pharmacist are
required to use the most stringent laws
• If practitioners do not obeyed by DEA, State and
Federal laws and regulations they can be fined or
lose their license
8. Schedule
I Drugs, substance, and
chemicals that are not
accepted for medical use
and have a high potential
for psychological or
physical abuse
Heroin
Lysergic Acid Diethylamide
(LSD)
Methylenedioxtmethamp
hetamine (Ecstasy)
II Drug, substances, and
chemicals that may be
medically used but have a
high potential of
psychological an physical
abuse.
Vicodin
Oxyodone
Percoset
III Drugs, substances and
chemicals accepted for
medical use and have a
moderate potential of
psychological and physical
abuse.
Tylenol with codeine
Anabolic Steroids
Testosterone
IV Drugs, substance, and
chemicals, accepted for
medical use with low
potential of abuse
Soma
Valium
Ambien
Tramadol
V Drugs, substance, and
chemicals accepted for
medical use with lower
potential for abuse
Robitussin AC
Lomotil
Lyrica
DEA
Classifies
All Drugs,
Substances,
and
Chemicals
into 5
schedules.