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Retail Pharmacy
Dominique Clark
Glendaliz Gasparico
Karlyn Velasquez
•Reflects on your business
•Differentiates you from competitors
•Only contact the customer has with the
company
•Shows customer you care 
•Its what the customer REMEMBERS!!
MyCustomer:
• Greet … the customer
• Offer help … to the customer
• Thank … the customer
Benefits to CVS:
• Repeat sales
• Tell other people
about experience
GOT ?
• Acknowledge Immediately
• Laser focused on customers
• Offered help and walked to item
• Mindful of customers in your aisle
• Suggest CVS Brand
• Ready to jump on register
Patience
Listening
Adaptable
Team
player
Empathy
Communication
HIPAA VIOLATIONS
• Standards for protected health
information (PHI)
• Holds DOB, SSN, lab results, medical
records
• Never speak to anyone else about medical
records
• Patient can decide who can and cannot
see records
• Ask yourself:
• “Who can see this?”
• “To whom am I speaking?”
• “Who else can hear this?”
• DEA sets regulations on drugs substances,
chemicals
• All practitioners are required to register with the
DEA and receive a DEA I.D number
• Pharmacies are required to keep a record of
inventory and sales
• Records are to be kept in a secure place, for 2
years and accessible for inspection within the
pharmacy
• A DEA agent may go to the pharmacy and request
records at anytime with proper credentials.
• Federal and state laws differ, but pharmacist are
required to use the most stringent laws
• If practitioners do not obeyed by DEA, State and
Federal laws and regulations they can be fined or
lose their license
Schedule
I Drugs, substance, and
chemicals that are not
accepted for medical use
and have a high potential
for psychological or
physical abuse
Heroin
Lysergic Acid Diethylamide
(LSD)
Methylenedioxtmethamp
hetamine (Ecstasy)
II Drug, substances, and
chemicals that may be
medically used but have a
high potential of
psychological an physical
abuse.
Vicodin
Oxyodone
Percoset
III Drugs, substances and
chemicals accepted for
medical use and have a
moderate potential of
psychological and physical
abuse.
Tylenol with codeine
Anabolic Steroids
Testosterone
IV Drugs, substance, and
chemicals, accepted for
medical use with low
potential of abuse
Soma
Valium
Ambien
Tramadol
V Drugs, substance, and
chemicals accepted for
medical use with lower
potential for abuse
Robitussin AC
Lomotil
Lyrica
DEA
Classifies
All Drugs,
Substances,
and
Chemicals
into 5
schedules.
Drop-off
Drive thru
Production
project cvs (1)
September 2014 CVS ended the sales
of tobacco products in over 7,600
stores nationwide.
CVS Video

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project cvs (1)

  • 1. Retail Pharmacy Dominique Clark Glendaliz Gasparico Karlyn Velasquez
  • 2. •Reflects on your business •Differentiates you from competitors •Only contact the customer has with the company •Shows customer you care  •Its what the customer REMEMBERS!!
  • 3. MyCustomer: • Greet … the customer • Offer help … to the customer • Thank … the customer Benefits to CVS: • Repeat sales • Tell other people about experience
  • 4. GOT ? • Acknowledge Immediately • Laser focused on customers • Offered help and walked to item • Mindful of customers in your aisle • Suggest CVS Brand • Ready to jump on register
  • 6. HIPAA VIOLATIONS • Standards for protected health information (PHI) • Holds DOB, SSN, lab results, medical records • Never speak to anyone else about medical records • Patient can decide who can and cannot see records • Ask yourself: • “Who can see this?” • “To whom am I speaking?” • “Who else can hear this?”
  • 7. • DEA sets regulations on drugs substances, chemicals • All practitioners are required to register with the DEA and receive a DEA I.D number • Pharmacies are required to keep a record of inventory and sales • Records are to be kept in a secure place, for 2 years and accessible for inspection within the pharmacy • A DEA agent may go to the pharmacy and request records at anytime with proper credentials. • Federal and state laws differ, but pharmacist are required to use the most stringent laws • If practitioners do not obeyed by DEA, State and Federal laws and regulations they can be fined or lose their license
  • 8. Schedule I Drugs, substance, and chemicals that are not accepted for medical use and have a high potential for psychological or physical abuse Heroin Lysergic Acid Diethylamide (LSD) Methylenedioxtmethamp hetamine (Ecstasy) II Drug, substances, and chemicals that may be medically used but have a high potential of psychological an physical abuse. Vicodin Oxyodone Percoset III Drugs, substances and chemicals accepted for medical use and have a moderate potential of psychological and physical abuse. Tylenol with codeine Anabolic Steroids Testosterone IV Drugs, substance, and chemicals, accepted for medical use with low potential of abuse Soma Valium Ambien Tramadol V Drugs, substance, and chemicals accepted for medical use with lower potential for abuse Robitussin AC Lomotil Lyrica DEA Classifies All Drugs, Substances, and Chemicals into 5 schedules.
  • 11. September 2014 CVS ended the sales of tobacco products in over 7,600 stores nationwide.