1. ERIN CONDUFF
1572 VALLEY DRIVE / REYNOLDSBURG, OH 43068 / (913) 215-3300
CONDUFF.ERIN@GMAIL.COM /LINKEDIN.COM/IN/CONDUFFERIN
TRANSCRIPTION MANAGER/ WEB DEVELOPMENT
PROJECT MANAGER/OFFICE MANAGER/ REMOTE
IT/MARKETING AND GRAPHIC DESIGN
 Dynamic leader of software development teams offering 2 years of
experience managing corporate projects. Provide cradle-to-grave oversight of
software project management, leading the research, design, development,
documentation, QA testing and rollout of enterprise applications.
 Skilled in all phases of the software development lifecycle; expert in
translating business requirements into technical solutions; and fanatical about
quality, functionality, usability, security and scalability.
 Advanced through several job developments culminating to manager
level role overseeing company’s software development and Transcription
activities.
PROFESSIONAL EXPERIENCE
Cybervation, Inc., Transcription Manager/Software Project Manager/Misc.
additional jobs (April 2014 to Oct. 2016)/Dublin, OH
Advanced through several job situations, culminating to manager level role
overseeing company’s software development activities. Provide cradle-to-grave
oversight of software project management, leading the research, design,
development, documentation, QA testing and rollout of enterprise applications.
Managed, hiring and payroll for a successful transcription division of the company
increasing monthly profits into the thousands. Handles all computer/server issues
with the managed services division of the company. Monthly newsletter creation
for numerous companies.
Vocalink Language Services, Remote IT Support and Hands-On (June 2015 to
June 2016)
Handled all Server 2012 upkeep, new employee onboarding with relation to
computer set up on the server and personal laptops. Handled all remote and
hands-on IT issues and Exchange server issues, business cellular issues and
hardware assignment. Organization and Inventory of all electronic devices with
the company.
Paschal Heat, Air, Geothermal and Generators, Director of Marketing and
IT (August 2010 to July 2012)
Handled all computer/networking/repair and upkeep of 2008 Server and all
workstations within the company. Installed and networked all mobile laptops and
EXPERTISE
Application
Development
Service-Oriented
Architecture (SOA)
Customer Service
Enterprise
Implementations
Software
Development
Lifecycle (SDLC)
Project Management
B2B Integrations
Offshore
Development
Operations
Remote IT Support
QA Management
Team Building &
Leadership
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2. ERIN CONDUFF
(913) 215-3300 / CONDUFF.ERIN@GMAIL.COM
(Cont.) printers in commercial vehicles. Handled all marketing related activities
from design of all billboards, signage, marketing mailers and fliers, radio spots and
commercials from creation to publication. Responsible for coordination of all co-
op reimbursement for various vendors. Work with inventory control and
dispatching with the service manager to keep the business running smoothly.
Front desk and was the first interaction with all customers doing business with the
company. Coordination of multiple yearly home shows, working with
promotional companies to design materials for consumers as well as client
interaction and communication with other advertisers. Created video
(commercial) and editing for local business to co-advertise with.
Blue Cliff College, Director of IT and an Instructor, (November 2010 to July
2012)
Director of IT for two campuses, consisting of upkeep of all office computers and
maintenance and backup of Server 2009 R2. Maintaining Wi-Fi network and all
access points within each campus. I also taught Computer Keyboarding and
Computer Fundamentals (All Microsoft office products), among other classes as a
substitute to Medical Assistants, Dialysis Techs and Massage Therapists. Upkeep
of approx. 120 student laptops per semester as needed due to viruses or other
malfunctions as well as screen replacements and other areas that might need
maintenance. All updates to server, student and all office staffing and consultant
for new software and upgrades that would benefit the campus and students as
needed. Assisting students hands-on with technical computer issues as well as
Microsoft Office formatting and creation of documents.
Community Access Television (non-profit), Assistant to the Station
Manager and IT Strategic Consultant (January 2008 to June 2011)
I attend board meetings with the city as the Station Managers stand in when
necessary. Handled general office work and worked on grant preparation
paperwork and was awarded a $5,000.00 grant through the city. Handled board
meeting minutes and the posting of the minutes to the company website.
Handled upkeep for website and implemented any changes that were necessary to
make the website run smoothly. Technical Consultant for any and all computer
problems and was Head of the Technology Committee/Board. Station Operations
(answer phones, contract shoots, editing, checking out of equipment). Work daily
with Microsoft Office products (Word, Excel, Outlook). Many other
miscellaneous tasks as needed. Most work done for the Station was done pro-bono
as it was a non-profit although I did do contract shoots for companies such as
Courtyard by Marriott and a few others.
ReCCCpContinuesd
RÉSUMÉ, PAGE 2
HOBBIES AND
INTERESTS
Reading, internet research
and learning, spending
time with my husband,
children and my
grandchildren and taking
my English Bulldog,
Esme, for walks.
REFERENCES
Jill Mead, ESQ.
Vocalink Language Svs.
Dayton, Ohio
JAMeadEsq@gmail.com.
Cell: 937-603-9294
.
W. Stuart Bale
Sovereign Consultants
Dayton, Ohio
wsbale@gmail.com
Cell: 937-239-9085
Winston Murray III
Robert Half
Columbus, Ohio
wmurray@gmail.com
614-946-5403
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4. ERIN CONDUFF
(913) 215-3300 / CONDUFF.ERIN@GMAIL.COM
PROJECT RESULTS
Served as project manager, lead developer and/or QA Tester on dozens of
application development projects. Delivered technology solutions that…
 Managed dozens of software solutions driving continuous
improvement to processes, systems, work flow and customer
responsiveness.
 Ensured the release of premium-quality applications that provided
intuitive and secure experiences for users.
 Delivered and tested software developments such as Web-based
customer data-entry applications; software that automated customer
audio data to process platform end documents; systems for securely
handling HIPAA compliant documents; and Server Support and Active
Directory Security for several companies.
 Minimized system outages.
 Equipped sales force with Web-accessible sales/CRM tools that helped
elevate assets under management by 37%.
 Increased business income by managing and hiring a successful
transcription functioning team that was done prior overseas and not
near as successful.
 Heightened security of business email and software platforms.
 Decreased monthly error rates to all-time lows.
 Streamlined the team processes by implementing tools to manage
projects and keep everyone on the same page.
TECHNOLOGY SUMMARY
Development Tools, Methodologies & Environments: Rapid Application
Design (RAD), Object-Oriented Analysis & Design (OOAD), Integrated
Software Development, Basecamp and Bitrix24
Software: Too many to count, please ask.
Systems: Windows & Mac
Networking: TCP/IP, Cisco, Windows Server, Active Directory and
Exchange servers.
TEACHING APPOINTMENTS
BLUE CLIFF COLLEGE (2010 to 2012) — Fayetteville, AR
Adjunct Faculty Member, Information Technology, 2012 to 2013
Retained as an evening IT instructor, teaching beginning and intermediate
computer classes and also as a full-time IT Director for two campuses.
RÉSUMÉ, PAGE 3
EDUCATION
NEO A & M COLLEGE,
MIAMI, OK
AS in Computer
Information Systems,
2002
VOLUNTEERISM
Active for years in
Community Access
Cable Station working
with the layman
teaching and developing
television shows.