Human Factors of XR: Using Human Factors to Design XR Systems
Chicago O'Hare Airport Revenue Management and Billing Automation
1. Landing/takeoff
Terminal
usage
Flight
support
Utilities
Passenger
facility charges
Ground
handling
Retail
leases
Chicago O’Hare, named “Best Airport in Northern America” by Global
Traveler for 10 consecutive years, is one of the busiest international
gateway airports in the world. Airport operation and passenger services
are estimated at $850 million annually.
BEST
airport
Airline rates
are based on many
factors such as
number of gates
and common
services consumed.
Non-airline
revenue is based
on 20+ business
models combining
fixed-rate leases
and concessions.
Manual
invoicing was time
consuming and
often led to errors
and delayed
invoices.
Invoicing lacked
integration
with other City
of Chicago
systems.
20+models
Billing Support Is Required For:
is the only billing application that met all
Chicago O’Hare requirements:
Able to configure
any service
& fee structure.
Automates
accurate
calculation
for unlimited fees.
Accurately
allocates costs
in conformance
to contract terms.
Generates detailed reports
essential for accurate
and timely audits.
Provides a platform for further
automation within other
City of Chicago departments.