1. Curriculum Vitae
Of
Enver Hoosen

2. Personal Details
Full Name: Enver Hoosen
Location: Cape Town, South Africa
Email Address : enverhoosen@gmail.com
Contact No : +27 78 2766763 | +27 21 6332929
Nationality: South African
Identity No: 700811 5076 08 1
EE-AA: Indian, Male

3. Career Objectives
Job Title : Supervisor / Team Leader
Location : Cape Town - I am willing to relocate
My Availability : Immediately
My Next Career Move : Ideally I am looking for a supervisor position in a call centre
environment in a company that provides me with the opportunities to
exercise my capabilities to the fullest potential and award me with the
opportunity to grow.
I enjoy participating in a team and coming up with new ideas.

4. Employment History
Team Leader Management Level at Teletech
Duration : April 2009 – 31 December 2010
Occupation : Call centre: Call centre supervision
Employer Sector: Telecommunication
Type : Permanent
Duties :  Post team stats.
 Sign on to system for supervisor calls.
 Prepare one-on-one coaching sessions.
 Have daily pre-shift meetings.
 Process Kronos for time management.
 Check on system for new evaluations and provide feedback to
agents.
 Address Aux performance issues.
 Report system issues to IT department.
 Complete agent paper work.
 Complete all credits and adjustments.
 Coach-out customer voice tickets.
 Complete handset exchange audits.
 Perform daily side-by-sides with agents.
 Complete 4 coaching session with agent per month.
 Arrange development training for agents.
Reason to leave : Company closing Cape Town branch
Outbound Sales Agent Senior Level at Direct Axis
Duration : November 2006 – July 2008
Occupation : Banking: Credit management
Employer Sector: Financial
Type : Permanent
Duties :  Sell pre-approved loans to FNB customers
 Explain the benefits of products to potential clients
 Reach and exceed monthly target of 1 million Rands
 Best selling tools were making comparisons between interest
rates and account consolidation
 During Jan and Feb 2008 my skill set was changed to in-
bound to cater for high call volumes.
Reason for leaving : To seek better opportunities

5. Outbound Sales Consultant Skilled Level at Maket SA
Duration : November 2004 – October 2006
Occupation : Call centre: Call centre operator
Employer Sector: Financial
Type : Permanent
Duties :  Sold credit cards for various banking institutions
o BlueBean credit card to Standard Bank customers
Reason for leaving : Relocated to Cape Town to be closer to family
Customer Service Representative Skilled Level at E-centric Intellicentre
Duration : October 2001 – November 2004
Occupation : Call centre: Call centre operator
Employer Sector: Sales
Type : Permanent
Duties : Work on various sales campaigns:
 MTN DataFast
o Outbound campaign that serviced MTN customers
with DataFast products
 Unibank
o Inbound contact center. Assisted customers with
telephonic banking (balances, transfers, new account
applications)
 The Office to the Credit Onbudsman
o Dealing with customers complains relating to their
credit status
 Department of Trade and Industry
o Helping customers with info on setting up their own
businesses. Linked directly to CIPRO.
 Zurich Insurance
o Contact UK customers to update their insurance
policies
Reason for leaving : To seek better opportunities

6. Skills
Extensive Team Leader 1 to 2 years
Extensive Outbound Sales 5 to 10 years

7. Education History
Senior Certificate
Name of School Daleview Secondary School
Completion December 1988
Subjects :  English
 Afrikaans
 Mathematics
 Accounting
 Woodwork
 Technical Drawing

8. Personal Attributes
Self motivated go-getter with strong will power, drive and leadership skills.
Sound verbal and written communication in English and Afrikaans.
Ability to build and maintain solid working relationships at all levels.
Given the opportunity I believe that I will become an asset to my employer with my continued
commitment and goal orientated persona.