SlideShare ist ein Scribd-Unternehmen logo
1 von 40
Downloaden Sie, um offline zu lesen
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Why Core IT Automation Matters to
Your Customers
Neil Kinson
Chief of Staff
Redwood Software
Dan Twing
President and COO
Enterprise Management Associates
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Watch the On-Demand Webinar
Slide 2
• Why Core IT Automation Matters to Your Customers On-Demand
webinar: https://info.enterprisemanagement.com/why-core-it-
automation-matters-to-your-customers-ws
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Featured Speakers
Neil Kinson, Chief of Staff, Redwood Software
Neil has had more than 30 years of experience building partnerships with clients to
accomplish complex business and IT goals. He began his management career at
Xerox, where he worked for 14 years. Next, he joined the EMEA leadership team at
OpenText where he collaborated at the highest level with some of the largest
enterprises in the region including British Telecom (BT), The British Broadcasting
Company (BBC) and Barclays in the United Kingdom. For the last eight years, Neil has
led an expert team at Redwood to help clients unleash the power of their people
through automation.
Dan Twing, President and COO, EMA
Dan is responsible for developing and executing strategic market research, delivering
value to IT organizations through consulting engagements, and directing product
developments and marketing efforts. Dan joined EMA in 2005 and has over 25 years of
experience in information systems, software development, and technology outsourcing.
Dan focuses on all aspects of intelligent and automated management of IT.
Slide 4 © 2019 Enterprise Management Associates, Inc.
• Your core IT Automation affects the business
outcomes your customers care about.
• Modern IT Infrastructure is abstracted,
distributed, and software-defined, making it
powerful, but complex.
• IT Automation is necessary to consistently
manage modern infrastructure.
• Success requires fewer, more broadly
functioning automation tools – a unified front.
Why Core IT Automation Matters to Your Customers
Slide 5 © 2019 Enterprise Management Associates, Inc.
The Importance of Digital Transformation
30%
43%
21%
6%
0%
32%
46%
17%
5%
1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Our Organization Is Rapidly Addressing Digital Transformation
Our Organization Is Modernizing Applications To Support Digital Transformation
Please indicate your level of agreement with each of the following statements:
Sample Size = 423
73% Agree or Strongly agree their organization is rapidly addressing digital transformation
79% Agree or Strongly agree their organization is rapidly modernizing applications to support
digital transformation
Slide 6 © 2019 Enterprise Management Associates, Inc.
31%
43%
20%
6%
0%
28%
33%
24%
12%
3%
0% 10% 20% 30% 40% 50%
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Digital Transformation Is Requiring More From Scheduling Solutions
Number Of Scheduling Problems Affecting Business Outcomes Is Increasing
Please indicate your level of agreement with each of the following statements:
Sample Size = 423
74% Agree or Strongly agree digital transformation is requiring more from WLA
61% Agree or Strongly agree the number of scheduling problems directly affecting business
outcomes is increasing
Impacts of Digital Transformation
54% say they are considering migrating to a different WLA
Slide 7 © 2019 Enterprise Management Associates, Inc.
Considering migrating to a different WLA
software?
Yes
54%
No
46%
Sample Size = 423
Intent to Migrate by Region
48%
40%
73%
52%
60%
27%
0% 20% 40% 60% 80%
North America
EMEA
Asia
Yes No
Digital Transformation and Application Modernization are top reasons for
changing WLA Software
Slide 8 © 2019 Enterprise Management Associates, Inc.
Sample Size = 110
1.1%
1.6%
2.7%
4.8%
6.4%
11.8%
12.3%
13.9%
18.7%
26.2%
0.0% 5.0% 10.0%15.0%20.0%25.0%30.0%
Poor reliability
Poor relationship with the vendor
Discontinued the underlying
platforms
Poor workload change
management
Poor root cause analysis
Complexity to manage
Cost
We had a better tool available
Advanced needs of app
modernization
Advanced needs of digital
transformation
Top 10 Primary Reasons for Discontinuing
WLA Products
Top 10 Reasons for Evaluating New WLA
Software
34%
28%
28%
26%
24%
21%
21%
20%
20%
19%
0% 5% 10%15%20%25%30%35%40%
Digital transformation
Cloud based jobs
Improve resource utilization
Scalability concerns
Application modernization
New directives from senior IT
management
Improve root cause analysis
Workload change management
Currrent solution is too complicated
Major new application requirements
Sample Size = 177, Valid Cases = 177, Total Mentions = 596
Slide 9 © 2019 Enterprise Management Associates, Inc.
44%
50%
42%
49%
38%
44%
42%
46%
44%
46%
27% 27%
32%
27%
29%
24%
29%
22%
26%
27%
13%
10%
12% 12%
13%
14%
11%
13%
14%
10%
12%
7%
8% 8%
12%
10%
12%
11%
8% 8%
0%
10%
20%
30%
40%
50%
60%
Application
Release
Big Data Analytics Data Center Data
Warehouse/ETL
DevOps Infrastructure
Config
IT Operations Manage File
Transfer
Onboarding New
Employees
Business
Processes
Workload Automation Software Specific Automation for This Process Robotic Process Automation Scripting
Sample Size = 427, Valid Cases = 427, Total Mentions = 1,844
2018 Research:
Workload Automation is the most used form of automation
Average
45%
Average
27%
Average
12%
Average
10%
There is a very wide range for the span of use of WLA to automate IT Operations
The average use of WLA to automate IT Operations is 41%
Slide 10 © 2019 Enterprise Management Associates, Inc.
Thinking about the entirety of your IT applications and infrastructure, what percentage
of the workloads, tasks, and other activities regularly done to keep things running
correctly are automated or controlled by WLA software?
1%
4%
10%
19% 19%
13%
15%
7%
6%
4%
1%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
0 1% to
10%
11% to
20%
21% to
30%
31% to
40%
41% to
50%
51% to
60%
61% to
70%
71% to
80%
81% to
90%
91% to
100%
Sample Size = 423
There is a very wide range for the span of use of WLA to automate IT Operations
The average use of WLA to automate IT Operations is 41%
Slide 11 © 2019 Enterprise Management Associates, Inc.
1%
4%
10%
19% 19%
13%
15%
7%
6%
4%
1%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
0 1% to
10%
11% to
20%
21% to
30%
31% to
40%
41% to
50%
51% to
60%
61% to
70%
71% to
80%
81% to
90%
91% to
100%
Sample Size = 423
Narrow View Traditional View Enlightened View
A Tale Of Two Types Of WLA Users
Slide 12 © 2019 Enterprise Management Associates, Inc.
Enlightened View
• Implemented an enterprise class WLA for whole enterprise
• Improved automation and management as expected
• Improved executive view of operations
• Direct impact on business outcomes
Narrow View
• Implemented an enterprise class WLA just for SAP
• Improved automation and management as expected
• Other teams started to ask for use and support
• 8 teams now using WLA, still limited in scope of use
Slide 13 © 2020 Enterprise Management Associates, Inc.
Modern WLA software characteristics are required for any form of automation, and is
increasingly used throughout the enterprise to support critical business activities
Data-Driven IT Automation: A Vision for the Modern CIO
• Global Study of 495 IT Managers and above
• Email Invite Survey conducted in March 2020
• Explored IT Automation used in 4 Use Cases
• Incident, problem, and availability management
• Configuration, change, and capacity management
• DevOps
• Application Performance optimization and Workload Orchestration
Slide 14 © 2019 Enterprise Management Associates, Inc.
North
America
49%
Europe
26%
Asia-Pacific
(APAC)
24%
Slide 15 © 2020 Enterprise Management Associates, Inc.
1 P – 0 A
5
1%
1 P – 1 A
57
14%
1 P – 2 A
25
6%
1 P – 3 A
35
9%
2 P – 0 A
8
2%2 P – 1 A
102
25%
2 P – 2 A
173
43%
Primary Use Cases – Active In Other Use Cases
Primary/Active Count
1 Primary - 0 Active 5
1 Primary - 1 Active 57
1 Primary - 2 Active 25
1 Primary - 3 Active 35
2 Primary - 0 Active 8
2 Primary - 1 Active 102
2 Primary - 2 Active 173
Total 405
A View Of Primary Use Cases and Other Active Use Cases
83% are involved in at least 3 Use Cases
Note: Respondents could select 1 or 2 Use Cases as primary involvement; they could also select others with active involvement.
Use Cases
 Incident, problem, and availability management
 Configuration, change, and capacity management
 DevOps
 Application Performance optimization and
Workload Orchestration
55% were seeking a more unified approach to automation;
But only 8% felt they achieved a unified approach
Slide 16 © 2020 Enterprise Management Associates, Inc.
How do you feel about the automation options in your IT organization?
34%
31%
24%
8%
3%
0% 5% 10% 15% 20% 25% 30% 35% 40%
We have good tools that are specific to particular functional
areas and this works for us
We have good tools, but there are too many and we would
benefit from a more unified automation approach
We have a mix of good tools and gaping holes that could be
improved by a more unified approach to automation
We have a unified automation approach and toolset
We are not yet far enough along to cover the bases in any one
area to begin to plan for a more unified approach
Sample Size = 405
More advanced levels of automation tend to promote more
attention to unification/integration
Slide 17 © 2020 Enterprise Management Associates, Inc.
To what degree are you seeking to unify automation investments across use cases?
By
To what degree do you estimate you have implemented IT automation in your organization?
10%
39%
52%
23%
45%
31%
46%
36%
18%
0%
10%
20%
30%
40%
50%
60%
ExtremelySignificantlyAll others
21-40% tasks automated 41-70% tasks automated More than 70% tasks automated
Sample Size = 405
Top drivers for unifying automation were: improving IT-to-business alignment,
improved automation efficiencies, and cutting costs via automation
Slide 18 © 2020 Enterprise Management Associates, Inc.
You indicated that unifying automation investments across use cases is important. What
led to making that a priority?
28%
24%
22%
21%
20%
20%
19%
18%
17%
14%
14%
14%
13%
12%
11%
0% 5% 10% 15% 20% 25% 30%
Improving IT-to-business alignment
Improved overall efficiencies in automation performance
Cutting costs by having superior automation integrations
Unifying IT to operate more effectively as a whole
Formation of a centralized automation center of excellence
Reducing administrative overhead for automation investments
Need to reduce complexity in the automation ecosystem
Cutting costs through superior OpEx efficiencies
IT Executive (top-down) pressure
Need for improved governance
Too many automation tool investments overall
Stakeholders seeking more integrated automation tools
Need for unified visibility of what's automated
Use cases overlap in automation requirements
Superior levels of currency across more automation routines
Sample Size = 377, Valid Cases = 377, Total Mentions = 1,003
Top three obstacles for unification: product complexity, resistance to
change and IT organizational conflicts
Slide 19 © 2020 Enterprise Management Associates, Inc.
What are the obstacles you've experienced so far in terms of a more unified strategy?
22%
21%
20%
17%
17%
16%
16%
16%
15%
15%
14%
14%
13%
11%
11%
11%
10%
0% 5% 10% 15% 20% 25%
Product complexity
Resistance to change
Organizational conflicts within IT
Too much customization required
Lack of centralized organizational function to…
Lack of integration between analytic…
Lack of integration between automation…
Too early in our automation maturity
Automation tools are poorly designed for…
Internal politics/conflicts of interest
Product limitations - best of breed products…
Lack of overarching automation strategy and…
Training ML/AI capabilities to support…
Lack of human/financial resources to…
Lack of executive support
Individual teams purchase their own tools
Lack of visibility into the automation…
Sample Size = 377, Valid Cases = 377, Total Mentions = 973
ITPA led as a unification point in terms of both pervasiveness and relevance
WLA is an important part of a unified IT Automation toolset
Slide 20 © 2020 Enterprise Management Associates, Inc.
What automation technologies are leading the charge in support of your unified
automation initiative?
74%
68%
36%
30%
23%
46%
27%
10%
11%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80%
IT process automation or runbook
Workflow within and across IT
Workload automation (WLA)
AI bots
RPA orchestration
Leading critical
Sample Size = 377, Valid Cases = 377, Total Mentions = 867
Leading sought after benefits for a more unified approach were:
a more unified way of working across IT and improved IT-to-business dialog.
Slide 21 © 2020 Enterprise Management Associates, Inc.
What benefits/objectives, did your unified automation initiative seek to achieve?
41%
41%
38%
35%
31%
31%
30%
26%
26%
25%
19%
3%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
A more unified way of working across IT
Improved IT-to-business alignment
Increased levels of innovation across IT
Better alignment across IT silos
Improved use case outcomes
A more dynamic and agile IT organization
Reduced administrative overhead
Reduced CapEx costs
Superior levels of currency across automation routines
Overall reduced OpEx costs due to improved stakeholder
efficiencies
Reduced/flat headcount
None so far - it's too soon to tell
Sample Size = 377, Valid Cases = 377, Total Mentions = 1,303
Most prevalent achieved benefits from unification were:
increased levels of innovation across IT, a more unified way of working, and
better alignment across IT silos
Slide 22 © 2020 Enterprise Management Associates, Inc.
Of these, what benefits have you already achieved through your automation initiative so
far?
30%
29%
24%
22%
21%
20%
19%
17%
16%
13%
12%
0% 5% 10% 15% 20% 25% 30% 35%
Increased levels of innovation across IT
A more unified way of working across IT
Better alignment across IT silos
Improved IT-to-business alignment
Improved use case outcomes
Reduced administrative overhead
Overall reduced OpEx costs due to improved stakeholder
efficiencies
Superior levels of currency across automation routines
Reduced CapEx costs
A more dynamic and agile IT organization
Reduced/flat headcount
Sample Size = 365, Valid Cases = 365, Total Mentions = 811
EMA Maturity Model for IT Management and IT Automation
Task
Automation
– Task specific,
fragmented, few analytics
Use Case
Automation
– Multi-task, human
approved, AI/analytics
Integrated IT
Automation
– Spans IT processes,
AI/analytics driven action
Transformative
Automation
– Business outcomes
driven by AI/analytics
Infrastructure
Management
– Responding to alarms
Operational
Management
– Monitoring the
infrastructure
Service-Oriented
Management
– Managing to the service
Business-Driven
Management
– Managing to the
business
REACTIVE ACTIVE PROACTIVE DYNAMIC
IT Management
Maturity
IT Automation
Maturity
24© Redwood Software, Inc. All rights reserved.
Why Core IT
Automation Matters
to Your Customers.
Neil Kinson, Chief of Staff, Redwood Software
And Why SaaS is Crucial
25© Redwood Software, Inc. All rights reserved.
Which C-level drives
transformation? CIO
CFO
COVID-19
26© Redwood Software, Inc. All rights reserved.
Don’t just
survive thrive
in a crisis
The companies that emerged
in the strongest shape relied
less on layoffs and more on
operational improvements.
- Harvard Business Review, “Roaring Out of the Recession”
Successful Organizations…
• Did not go into “survival mode” –
saw opportunity
• Invested in technology and talent
during the crisis
• Focused on operational
improvement
“
”
27© Redwood Software, Inc. All rights reserved.
RESILIENCE
The capacity of people, communities,
organizations, businesses and systems to
maintain and even improve critical
functions in the face of setbacks,
difficulties or barriers that limit others.
The ability to recover quickly; toughness.
28© Redwood Software, Inc. All rights reserved.
29© Redwood Software, Inc. All rights reserved.
Artificial
Intelligence is
not the only
answer…
Unpredictable situations
can’t be modeled
30© Redwood Software, Inc. All rights reserved.
A real customer experience……
Chatbots used to reduce
headcount, not to deliver process
excellence
AI Models could not be “trained”
based on historical interactions for
the “Lockdown World”
Exceptions become a “dead end”
31© Redwood Software, Inc. All rights reserved.
THANK
YOU
32© Redwood Software, Inc. All rights reserved.
33© Redwood Software, Inc. All rights reserved.
As we recover, we
move from…
High-Touch / Low Tech
• People required in the process chain
for many transactional processes​
• Cost savings driven by salary arbitrage
• High perceived value from marginal,
low risk organic efficiencies​
• Internal IT operations based on local,
manual control​
34© Redwood Software, Inc. All rights reserved.
As we recover, we
move towards…
Low-Touch / High Tech
• People can no longer be required
as links in the transactional chain​
• Process resilience and
operational capability are more
important than cost​
• Transformational investments will
be required to thrive​
• Build resiliency by replacing
internal infrastructure with cloud
resources​
35© Redwood Software, Inc. All rights reserved.
36© Redwood Software, Inc. All rights reserved.
Don’t let legacy tools
pollute your modern
architecture.
• Workload Automation plays a critical role in
the new normal
• Legacy approaches and tools will limit or
prevent your success
• Modern workload automation (WLA)
delivered via SaaS is the agile and resilient
solution for business and IT
37© Redwood Software, Inc. All rights reserved.
54% Report
benefits as
expected or
"way better"
56% Who
migrated to
modern WLA
described it as
"easier than
expected" or a
"non-event"
38© Redwood Software, Inc. All rights reserved.
Redwood’s
RunMyJobs®
The only workload
automation solution built to
be delivered as a service
• Enterprise-wide hybrid-cloud workflows
• Orchestrate any application – whether on-premises, hybrid
or cloud – seamlessly from a single system
• Centralized visibility across the enterprise for all processes
• Eliminate automation “gaps” that depend on humans and
create risk
• Event-driven process automation
• Respond to events and data in real-time
• Conditional processing that automates exception handling
to reduce the need for human intervention
• Purpose-built for SaaS
• Significantly reduces costs and effort for infrastructure,
operations and maintenance
• Lightweight footprint that updates in minutes
• Designed for secure “kitchen table” access and keeps
enterprise data in the enterprise
39© Redwood Software, Inc. All rights reserved.
In Summary...
• The need for digital transformation has never been greater
• Resilience is the key to the best customer experiences
• Workload automation (WLA) is the engine of your core processes
• WLA is the key to the new High Tech / Low Touch future
• Organizations MUST use modern, agile WLA to drive success
RunMyJobs drives digital transformation and delights your
customers.
40© Redwood Software, Inc. All rights reserved.
Thank you!
Questions?
info@redwood.com
redwood.com/workload-automation

Weitere ähnliche Inhalte

Was ist angesagt?

New IT Survey: Germany
New IT Survey: GermanyNew IT Survey: Germany
New IT Survey: GermanySolarWinds
 
IT Trends Report 2015: Business at the Speed of IT, Public Sector Results
IT Trends Report 2015: Business at the Speed of IT, Public Sector ResultsIT Trends Report 2015: Business at the Speed of IT, Public Sector Results
IT Trends Report 2015: Business at the Speed of IT, Public Sector ResultsSolarWinds
 
Automation in Public Sector IT Systems
Automation in Public Sector IT SystemsAutomation in Public Sector IT Systems
Automation in Public Sector IT SystemsSolarWinds
 
Survey: Maximizing the ROI of Network Management Solutions
Survey: Maximizing the ROI of Network Management SolutionsSurvey: Maximizing the ROI of Network Management Solutions
Survey: Maximizing the ROI of Network Management SolutionsSolarWinds
 
New IT Survey: North America
New IT Survey: North AmericaNew IT Survey: North America
New IT Survey: North AmericaSolarWinds
 
Australian IT Pros Survey: Network Complexity
Australian IT Pros Survey: Network ComplexityAustralian IT Pros Survey: Network Complexity
Australian IT Pros Survey: Network ComplexitySolarWinds
 
New IT Survey: UK
New IT Survey: UKNew IT Survey: UK
New IT Survey: UKSolarWinds
 
North America IT Pros Survey: Network Complexity
North America IT Pros Survey: Network ComplexityNorth America IT Pros Survey: Network Complexity
North America IT Pros Survey: Network ComplexitySolarWinds
 
Emc 10-slide deck for ebook new
Emc 10-slide deck for ebook newEmc 10-slide deck for ebook new
Emc 10-slide deck for ebook newEric Gervase
 
Business Process Automation: Are You Ready for It?
Business Process Automation: Are You Ready for It?Business Process Automation: Are You Ready for It?
Business Process Automation: Are You Ready for It?CompTIA
 
UK IT Pros Survey: Network Complexity
UK IT Pros Survey: Network ComplexityUK IT Pros Survey: Network Complexity
UK IT Pros Survey: Network ComplexitySolarWinds
 
SolarWinds Federal Cybersecurity Survey 2015
SolarWinds Federal Cybersecurity Survey 2015SolarWinds Federal Cybersecurity Survey 2015
SolarWinds Federal Cybersecurity Survey 2015SolarWinds
 
New IT Survey: Brazil
New IT Survey: BrazilNew IT Survey: Brazil
New IT Survey: BrazilSolarWinds
 
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...Enterprise Management Associates
 
IT Survey: UK and Germany SMEs
IT Survey: UK and Germany SMEsIT Survey: UK and Germany SMEs
IT Survey: UK and Germany SMEsSolarWinds
 

Was ist angesagt? (20)

New IT Survey: Germany
New IT Survey: GermanyNew IT Survey: Germany
New IT Survey: Germany
 
Tomorrow-Ready ITSM Today: 3 Key Strategies
Tomorrow-Ready ITSM Today: 3 Key StrategiesTomorrow-Ready ITSM Today: 3 Key Strategies
Tomorrow-Ready ITSM Today: 3 Key Strategies
 
Enterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSMEnterprise Service Management: the (r)evolution of ITSM
Enterprise Service Management: the (r)evolution of ITSM
 
IT Trends Report 2015: Business at the Speed of IT, Public Sector Results
IT Trends Report 2015: Business at the Speed of IT, Public Sector ResultsIT Trends Report 2015: Business at the Speed of IT, Public Sector Results
IT Trends Report 2015: Business at the Speed of IT, Public Sector Results
 
Automation in Public Sector IT Systems
Automation in Public Sector IT SystemsAutomation in Public Sector IT Systems
Automation in Public Sector IT Systems
 
Survey: Maximizing the ROI of Network Management Solutions
Survey: Maximizing the ROI of Network Management SolutionsSurvey: Maximizing the ROI of Network Management Solutions
Survey: Maximizing the ROI of Network Management Solutions
 
New IT Survey: North America
New IT Survey: North AmericaNew IT Survey: North America
New IT Survey: North America
 
Australian IT Pros Survey: Network Complexity
Australian IT Pros Survey: Network ComplexityAustralian IT Pros Survey: Network Complexity
Australian IT Pros Survey: Network Complexity
 
Build an Application Integration Strategy
Build an Application Integration StrategyBuild an Application Integration Strategy
Build an Application Integration Strategy
 
New IT Survey: UK
New IT Survey: UKNew IT Survey: UK
New IT Survey: UK
 
North America IT Pros Survey: Network Complexity
North America IT Pros Survey: Network ComplexityNorth America IT Pros Survey: Network Complexity
North America IT Pros Survey: Network Complexity
 
Emc 10-slide deck for ebook new
Emc 10-slide deck for ebook newEmc 10-slide deck for ebook new
Emc 10-slide deck for ebook new
 
Business Process Automation: Are You Ready for It?
Business Process Automation: Are You Ready for It?Business Process Automation: Are You Ready for It?
Business Process Automation: Are You Ready for It?
 
Project Ford
Project FordProject Ford
Project Ford
 
UK IT Pros Survey: Network Complexity
UK IT Pros Survey: Network ComplexityUK IT Pros Survey: Network Complexity
UK IT Pros Survey: Network Complexity
 
SolarWinds Federal Cybersecurity Survey 2015
SolarWinds Federal Cybersecurity Survey 2015SolarWinds Federal Cybersecurity Survey 2015
SolarWinds Federal Cybersecurity Survey 2015
 
Manage in the Cloud: Prepare to be Future Ready
Manage in the Cloud: Prepare to be Future ReadyManage in the Cloud: Prepare to be Future Ready
Manage in the Cloud: Prepare to be Future Ready
 
New IT Survey: Brazil
New IT Survey: BrazilNew IT Survey: Brazil
New IT Survey: Brazil
 
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...
6 Principles of Modern Change Data Capture: How to Build Fast, Agile, Reliabl...
 
IT Survey: UK and Germany SMEs
IT Survey: UK and Germany SMEsIT Survey: UK and Germany SMEs
IT Survey: UK and Germany SMEs
 

Ähnlich wie Why Core IT Automation Matters to Your Customers

Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...
Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...
Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...Enterprise Management Associates
 
Eliminate Workload Automation Guess Work with Machine Learning
 Eliminate Workload Automation Guess Work with Machine Learning Eliminate Workload Automation Guess Work with Machine Learning
Eliminate Workload Automation Guess Work with Machine LearningEnterprise Management Associates
 
Back to the Future with the “API Economy”: Management Strategies for a New Wa...
Back to the Future with the “API Economy”: Management Strategies for a New Wa...Back to the Future with the “API Economy”: Management Strategies for a New Wa...
Back to the Future with the “API Economy”: Management Strategies for a New Wa...Enterprise Management Associates
 
Accelerating Digital Process Automation
Accelerating Digital Process AutomationAccelerating Digital Process Automation
Accelerating Digital Process Automationaccenture
 
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...Enterprise Management Associates
 
How to build an it transformation roadmap
How to build an it transformation roadmapHow to build an it transformation roadmap
How to build an it transformation roadmapInnesGerrard
 
3 Essential Keys to Redefining IT Automation for Digital Business Success
3 Essential Keys to Redefining IT Automation for Digital Business Success3 Essential Keys to Redefining IT Automation for Digital Business Success
3 Essential Keys to Redefining IT Automation for Digital Business SuccessEnterprise Management Associates
 
Optimizing the Network for Reliable Application Delivery Across the Cloud
Optimizing the Network for Reliable Application Delivery Across the CloudOptimizing the Network for Reliable Application Delivery Across the Cloud
Optimizing the Network for Reliable Application Delivery Across the CloudEnterprise Management Associates
 
How DevOps is Redefining Application Delivery in the Enterprise: 5 Key Facto...
How DevOps is Redefining Application Delivery in the Enterprise:  5 Key Facto...How DevOps is Redefining Application Delivery in the Enterprise:  5 Key Facto...
How DevOps is Redefining Application Delivery in the Enterprise: 5 Key Facto...Enterprise Management Associates
 
The CMO Imperative - Data Driven Results
The CMO Imperative -  Data Driven ResultsThe CMO Imperative -  Data Driven Results
The CMO Imperative - Data Driven ResultsScribe Software Corp.
 

Ähnlich wie Why Core IT Automation Matters to Your Customers (20)

Empowering Workload Automation with Intelligence
Empowering Workload Automation with IntelligenceEmpowering Workload Automation with Intelligence
Empowering Workload Automation with Intelligence
 
The Great Scheduler Migration
The Great Scheduler MigrationThe Great Scheduler Migration
The Great Scheduler Migration
 
Democratizing IT Automation in a Multi-Cloud World
Democratizing IT Automation in a Multi-Cloud WorldDemocratizing IT Automation in a Multi-Cloud World
Democratizing IT Automation in a Multi-Cloud World
 
Use the Right Tools to Avoid the DevOps Culture Clash
Use the Right Tools to Avoid the DevOps Culture ClashUse the Right Tools to Avoid the DevOps Culture Clash
Use the Right Tools to Avoid the DevOps Culture Clash
 
5 AI-Powered ITSM Myths Debunked
5 AI-Powered ITSM Myths Debunked5 AI-Powered ITSM Myths Debunked
5 AI-Powered ITSM Myths Debunked
 
Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...
Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...
Cloud Migration Checklist: A Better Way to Set Priorities, Assess Your Progre...
 
Eliminate Workload Automation Guess Work with Machine Learning
 Eliminate Workload Automation Guess Work with Machine Learning Eliminate Workload Automation Guess Work with Machine Learning
Eliminate Workload Automation Guess Work with Machine Learning
 
Data-Driven IT Automation: A Vision for the Modern CIO
Data-Driven IT Automation: A Vision for the Modern CIOData-Driven IT Automation: A Vision for the Modern CIO
Data-Driven IT Automation: A Vision for the Modern CIO
 
Back to the Future with the “API Economy”: Management Strategies for a New Wa...
Back to the Future with the “API Economy”: Management Strategies for a New Wa...Back to the Future with the “API Economy”: Management Strategies for a New Wa...
Back to the Future with the “API Economy”: Management Strategies for a New Wa...
 
Accelerating Digital Process Automation
Accelerating Digital Process AutomationAccelerating Digital Process Automation
Accelerating Digital Process Automation
 
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
 
Modern Managed File Transfer
Modern Managed File TransferModern Managed File Transfer
Modern Managed File Transfer
 
Automation, AI, and the Rise of ServiceOps
Automation, AI, and the Rise of ServiceOpsAutomation, AI, and the Rise of ServiceOps
Automation, AI, and the Rise of ServiceOps
 
How to build an it transformation roadmap
How to build an it transformation roadmapHow to build an it transformation roadmap
How to build an it transformation roadmap
 
The Shifting Role of Workload Automation
The Shifting Role of Workload AutomationThe Shifting Role of Workload Automation
The Shifting Role of Workload Automation
 
3 Essential Keys to Redefining IT Automation for Digital Business Success
3 Essential Keys to Redefining IT Automation for Digital Business Success3 Essential Keys to Redefining IT Automation for Digital Business Success
3 Essential Keys to Redefining IT Automation for Digital Business Success
 
Optimizing the Network for Reliable Application Delivery Across the Cloud
Optimizing the Network for Reliable Application Delivery Across the CloudOptimizing the Network for Reliable Application Delivery Across the Cloud
Optimizing the Network for Reliable Application Delivery Across the Cloud
 
How DevOps is Redefining Application Delivery in the Enterprise: 5 Key Facto...
How DevOps is Redefining Application Delivery in the Enterprise:  5 Key Facto...How DevOps is Redefining Application Delivery in the Enterprise:  5 Key Facto...
How DevOps is Redefining Application Delivery in the Enterprise: 5 Key Facto...
 
The CMO Imperative - Data Driven Results
The CMO Imperative -  Data Driven ResultsThe CMO Imperative -  Data Driven Results
The CMO Imperative - Data Driven Results
 
IT Service Modeling in the Age of Cloud and Containers
IT Service Modeling in the Age of Cloud and ContainersIT Service Modeling in the Age of Cloud and Containers
IT Service Modeling in the Age of Cloud and Containers
 

Mehr von Enterprise Management Associates

Modern ITSM—the untapped game-changer for midsize organizations
Modern ITSM—the untapped game-changer for midsize organizationsModern ITSM—the untapped game-changer for midsize organizations
Modern ITSM—the untapped game-changer for midsize organizationsEnterprise Management Associates
 
Unveiling Strategic Trends in Global Finance, Banking, and Insurance - IT Ex...
Unveiling Strategic Trends in Global Finance, Banking, and Insurance -  IT Ex...Unveiling Strategic Trends in Global Finance, Banking, and Insurance -  IT Ex...
Unveiling Strategic Trends in Global Finance, Banking, and Insurance - IT Ex...Enterprise Management Associates
 
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...Enterprise Management Associates
 
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...Navigating the Complexity of Distributed Microservices across AWS, Azure, and...
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...Enterprise Management Associates
 
Navigating Today’s Threat Landscape: Discussing Hype vs. Reality
Navigating Today’s Threat Landscape: Discussing Hype vs. RealityNavigating Today’s Threat Landscape: Discussing Hype vs. Reality
Navigating Today’s Threat Landscape: Discussing Hype vs. RealityEnterprise Management Associates
 
Kubernetes Unveiled: Trends, Challenges, and Opportunities
Kubernetes Unveiled: Trends, Challenges, and OpportunitiesKubernetes Unveiled: Trends, Challenges, and Opportunities
Kubernetes Unveiled: Trends, Challenges, and OpportunitiesEnterprise Management Associates
 
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...Enterprise Management Associates
 
Challenges and Best Practices for Securing Modern Operational Technology Netw...
Challenges and Best Practices for Securing Modern Operational Technology Netw...Challenges and Best Practices for Securing Modern Operational Technology Netw...
Challenges and Best Practices for Securing Modern Operational Technology Netw...Enterprise Management Associates
 
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...Enterprise Management Associates
 
Why Should Organizations Consider Extended Detection and Response (XDR)?
Why Should Organizations Consider Extended Detection and Response (XDR)?Why Should Organizations Consider Extended Detection and Response (XDR)?
Why Should Organizations Consider Extended Detection and Response (XDR)?Enterprise Management Associates
 
Moving Beyond Remote Access: Discover the Power of Zero Trust Network Access
Moving Beyond Remote Access: Discover the Power of Zero Trust Network AccessMoving Beyond Remote Access: Discover the Power of Zero Trust Network Access
Moving Beyond Remote Access: Discover the Power of Zero Trust Network AccessEnterprise Management Associates
 
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...Enterprise Management Associates
 
The Critical Role of Workload Automation in Achieving Successful Digital Tran...
The Critical Role of Workload Automation in Achieving Successful Digital Tran...The Critical Role of Workload Automation in Achieving Successful Digital Tran...
The Critical Role of Workload Automation in Achieving Successful Digital Tran...Enterprise Management Associates
 
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...Enterprise Management Associates
 

Mehr von Enterprise Management Associates (20)

Modern ITSM—the untapped game-changer for midsize organizations
Modern ITSM—the untapped game-changer for midsize organizationsModern ITSM—the untapped game-changer for midsize organizations
Modern ITSM—the untapped game-changer for midsize organizations
 
Unveiling Strategic Trends in Global Finance, Banking, and Insurance - IT Ex...
Unveiling Strategic Trends in Global Finance, Banking, and Insurance -  IT Ex...Unveiling Strategic Trends in Global Finance, Banking, and Insurance -  IT Ex...
Unveiling Strategic Trends in Global Finance, Banking, and Insurance - IT Ex...
 
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...
Unlocking Master Data Management (MDM) Success: Real-World Insights and Strat...
 
Transcending Passwords: Emerging Trends in Authentication
Transcending Passwords: Emerging Trends in AuthenticationTranscending Passwords: Emerging Trends in Authentication
Transcending Passwords: Emerging Trends in Authentication
 
Modernize NetOps with Business-Aware Network Monitoring
Modernize NetOps with Business-Aware Network MonitoringModernize NetOps with Business-Aware Network Monitoring
Modernize NetOps with Business-Aware Network Monitoring
 
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...Navigating the Complexity of Distributed Microservices across AWS, Azure, and...
Navigating the Complexity of Distributed Microservices across AWS, Azure, and...
 
Navigating Today’s Threat Landscape: Discussing Hype vs. Reality
Navigating Today’s Threat Landscape: Discussing Hype vs. RealityNavigating Today’s Threat Landscape: Discussing Hype vs. Reality
Navigating Today’s Threat Landscape: Discussing Hype vs. Reality
 
Kubernetes Unveiled: Trends, Challenges, and Opportunities
Kubernetes Unveiled: Trends, Challenges, and OpportunitiesKubernetes Unveiled: Trends, Challenges, and Opportunities
Kubernetes Unveiled: Trends, Challenges, and Opportunities
 
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...
DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-...
 
Challenges and Best Practices for Securing Modern Operational Technology Netw...
Challenges and Best Practices for Securing Modern Operational Technology Netw...Challenges and Best Practices for Securing Modern Operational Technology Netw...
Challenges and Best Practices for Securing Modern Operational Technology Netw...
 
CMDB in Cloud Times: Myths, Mistakes, and Mastery
CMDB in Cloud Times: Myths, Mistakes, and Mastery CMDB in Cloud Times: Myths, Mistakes, and Mastery
CMDB in Cloud Times: Myths, Mistakes, and Mastery
 
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...
Modernizing Network Engineering and Operations in the Era of Hybrid and Remot...
 
Why Should Organizations Consider Extended Detection and Response (XDR)?
Why Should Organizations Consider Extended Detection and Response (XDR)?Why Should Organizations Consider Extended Detection and Response (XDR)?
Why Should Organizations Consider Extended Detection and Response (XDR)?
 
Five Managed SD-WAN Trends to Watch in 2023
Five Managed SD-WAN Trends to Watch in 2023Five Managed SD-WAN Trends to Watch in 2023
Five Managed SD-WAN Trends to Watch in 2023
 
Moving Beyond Remote Access: Discover the Power of Zero Trust Network Access
Moving Beyond Remote Access: Discover the Power of Zero Trust Network AccessMoving Beyond Remote Access: Discover the Power of Zero Trust Network Access
Moving Beyond Remote Access: Discover the Power of Zero Trust Network Access
 
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...
[Analyst Research Slides] Build vs. Buy: Finding the Best Path to Network Aut...
 
The Critical Role of Workload Automation in Achieving Successful Digital Tran...
The Critical Role of Workload Automation in Achieving Successful Digital Tran...The Critical Role of Workload Automation in Achieving Successful Digital Tran...
The Critical Role of Workload Automation in Achieving Successful Digital Tran...
 
AI-Driven Networks: Leveling Up Network Management
AI-Driven Networks: Leveling Up Network ManagementAI-Driven Networks: Leveling Up Network Management
AI-Driven Networks: Leveling Up Network Management
 
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...
WAN Transformation with SD-WAN: Establishing a Mature Foundation for SASE Suc...
 
Identity Management Buyer’s Guide for the SME
Identity Management Buyer’s Guide for the SMEIdentity Management Buyer’s Guide for the SME
Identity Management Buyer’s Guide for the SME
 

Kürzlich hochgeladen

UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopBachir Benyammi
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXTarek Kalaji
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 

Kürzlich hochgeladen (20)

UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
NIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 WorkshopNIST Cybersecurity Framework (CSF) 2.0 Workshop
NIST Cybersecurity Framework (CSF) 2.0 Workshop
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBX
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 

Why Core IT Automation Matters to Your Customers

  • 1. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Why Core IT Automation Matters to Your Customers Neil Kinson Chief of Staff Redwood Software Dan Twing President and COO Enterprise Management Associates
  • 2. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Watch the On-Demand Webinar Slide 2 • Why Core IT Automation Matters to Your Customers On-Demand webinar: https://info.enterprisemanagement.com/why-core-it- automation-matters-to-your-customers-ws • Check out upcoming webinars from EMA here: https://www.enterprisemanagement.com/freeResearch
  • 3. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Featured Speakers Neil Kinson, Chief of Staff, Redwood Software Neil has had more than 30 years of experience building partnerships with clients to accomplish complex business and IT goals. He began his management career at Xerox, where he worked for 14 years. Next, he joined the EMEA leadership team at OpenText where he collaborated at the highest level with some of the largest enterprises in the region including British Telecom (BT), The British Broadcasting Company (BBC) and Barclays in the United Kingdom. For the last eight years, Neil has led an expert team at Redwood to help clients unleash the power of their people through automation. Dan Twing, President and COO, EMA Dan is responsible for developing and executing strategic market research, delivering value to IT organizations through consulting engagements, and directing product developments and marketing efforts. Dan joined EMA in 2005 and has over 25 years of experience in information systems, software development, and technology outsourcing. Dan focuses on all aspects of intelligent and automated management of IT.
  • 4. Slide 4 © 2019 Enterprise Management Associates, Inc. • Your core IT Automation affects the business outcomes your customers care about. • Modern IT Infrastructure is abstracted, distributed, and software-defined, making it powerful, but complex. • IT Automation is necessary to consistently manage modern infrastructure. • Success requires fewer, more broadly functioning automation tools – a unified front. Why Core IT Automation Matters to Your Customers
  • 5. Slide 5 © 2019 Enterprise Management Associates, Inc. The Importance of Digital Transformation 30% 43% 21% 6% 0% 32% 46% 17% 5% 1% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Our Organization Is Rapidly Addressing Digital Transformation Our Organization Is Modernizing Applications To Support Digital Transformation Please indicate your level of agreement with each of the following statements: Sample Size = 423 73% Agree or Strongly agree their organization is rapidly addressing digital transformation 79% Agree or Strongly agree their organization is rapidly modernizing applications to support digital transformation
  • 6. Slide 6 © 2019 Enterprise Management Associates, Inc. 31% 43% 20% 6% 0% 28% 33% 24% 12% 3% 0% 10% 20% 30% 40% 50% Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Digital Transformation Is Requiring More From Scheduling Solutions Number Of Scheduling Problems Affecting Business Outcomes Is Increasing Please indicate your level of agreement with each of the following statements: Sample Size = 423 74% Agree or Strongly agree digital transformation is requiring more from WLA 61% Agree or Strongly agree the number of scheduling problems directly affecting business outcomes is increasing Impacts of Digital Transformation
  • 7. 54% say they are considering migrating to a different WLA Slide 7 © 2019 Enterprise Management Associates, Inc. Considering migrating to a different WLA software? Yes 54% No 46% Sample Size = 423 Intent to Migrate by Region 48% 40% 73% 52% 60% 27% 0% 20% 40% 60% 80% North America EMEA Asia Yes No
  • 8. Digital Transformation and Application Modernization are top reasons for changing WLA Software Slide 8 © 2019 Enterprise Management Associates, Inc. Sample Size = 110 1.1% 1.6% 2.7% 4.8% 6.4% 11.8% 12.3% 13.9% 18.7% 26.2% 0.0% 5.0% 10.0%15.0%20.0%25.0%30.0% Poor reliability Poor relationship with the vendor Discontinued the underlying platforms Poor workload change management Poor root cause analysis Complexity to manage Cost We had a better tool available Advanced needs of app modernization Advanced needs of digital transformation Top 10 Primary Reasons for Discontinuing WLA Products Top 10 Reasons for Evaluating New WLA Software 34% 28% 28% 26% 24% 21% 21% 20% 20% 19% 0% 5% 10%15%20%25%30%35%40% Digital transformation Cloud based jobs Improve resource utilization Scalability concerns Application modernization New directives from senior IT management Improve root cause analysis Workload change management Currrent solution is too complicated Major new application requirements Sample Size = 177, Valid Cases = 177, Total Mentions = 596
  • 9. Slide 9 © 2019 Enterprise Management Associates, Inc. 44% 50% 42% 49% 38% 44% 42% 46% 44% 46% 27% 27% 32% 27% 29% 24% 29% 22% 26% 27% 13% 10% 12% 12% 13% 14% 11% 13% 14% 10% 12% 7% 8% 8% 12% 10% 12% 11% 8% 8% 0% 10% 20% 30% 40% 50% 60% Application Release Big Data Analytics Data Center Data Warehouse/ETL DevOps Infrastructure Config IT Operations Manage File Transfer Onboarding New Employees Business Processes Workload Automation Software Specific Automation for This Process Robotic Process Automation Scripting Sample Size = 427, Valid Cases = 427, Total Mentions = 1,844 2018 Research: Workload Automation is the most used form of automation Average 45% Average 27% Average 12% Average 10%
  • 10. There is a very wide range for the span of use of WLA to automate IT Operations The average use of WLA to automate IT Operations is 41% Slide 10 © 2019 Enterprise Management Associates, Inc. Thinking about the entirety of your IT applications and infrastructure, what percentage of the workloads, tasks, and other activities regularly done to keep things running correctly are automated or controlled by WLA software? 1% 4% 10% 19% 19% 13% 15% 7% 6% 4% 1% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 0 1% to 10% 11% to 20% 21% to 30% 31% to 40% 41% to 50% 51% to 60% 61% to 70% 71% to 80% 81% to 90% 91% to 100% Sample Size = 423
  • 11. There is a very wide range for the span of use of WLA to automate IT Operations The average use of WLA to automate IT Operations is 41% Slide 11 © 2019 Enterprise Management Associates, Inc. 1% 4% 10% 19% 19% 13% 15% 7% 6% 4% 1% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 0 1% to 10% 11% to 20% 21% to 30% 31% to 40% 41% to 50% 51% to 60% 61% to 70% 71% to 80% 81% to 90% 91% to 100% Sample Size = 423 Narrow View Traditional View Enlightened View
  • 12. A Tale Of Two Types Of WLA Users Slide 12 © 2019 Enterprise Management Associates, Inc. Enlightened View • Implemented an enterprise class WLA for whole enterprise • Improved automation and management as expected • Improved executive view of operations • Direct impact on business outcomes Narrow View • Implemented an enterprise class WLA just for SAP • Improved automation and management as expected • Other teams started to ask for use and support • 8 teams now using WLA, still limited in scope of use
  • 13. Slide 13 © 2020 Enterprise Management Associates, Inc. Modern WLA software characteristics are required for any form of automation, and is increasingly used throughout the enterprise to support critical business activities
  • 14. Data-Driven IT Automation: A Vision for the Modern CIO • Global Study of 495 IT Managers and above • Email Invite Survey conducted in March 2020 • Explored IT Automation used in 4 Use Cases • Incident, problem, and availability management • Configuration, change, and capacity management • DevOps • Application Performance optimization and Workload Orchestration Slide 14 © 2019 Enterprise Management Associates, Inc. North America 49% Europe 26% Asia-Pacific (APAC) 24%
  • 15. Slide 15 © 2020 Enterprise Management Associates, Inc. 1 P – 0 A 5 1% 1 P – 1 A 57 14% 1 P – 2 A 25 6% 1 P – 3 A 35 9% 2 P – 0 A 8 2%2 P – 1 A 102 25% 2 P – 2 A 173 43% Primary Use Cases – Active In Other Use Cases Primary/Active Count 1 Primary - 0 Active 5 1 Primary - 1 Active 57 1 Primary - 2 Active 25 1 Primary - 3 Active 35 2 Primary - 0 Active 8 2 Primary - 1 Active 102 2 Primary - 2 Active 173 Total 405 A View Of Primary Use Cases and Other Active Use Cases 83% are involved in at least 3 Use Cases Note: Respondents could select 1 or 2 Use Cases as primary involvement; they could also select others with active involvement. Use Cases  Incident, problem, and availability management  Configuration, change, and capacity management  DevOps  Application Performance optimization and Workload Orchestration
  • 16. 55% were seeking a more unified approach to automation; But only 8% felt they achieved a unified approach Slide 16 © 2020 Enterprise Management Associates, Inc. How do you feel about the automation options in your IT organization? 34% 31% 24% 8% 3% 0% 5% 10% 15% 20% 25% 30% 35% 40% We have good tools that are specific to particular functional areas and this works for us We have good tools, but there are too many and we would benefit from a more unified automation approach We have a mix of good tools and gaping holes that could be improved by a more unified approach to automation We have a unified automation approach and toolset We are not yet far enough along to cover the bases in any one area to begin to plan for a more unified approach Sample Size = 405
  • 17. More advanced levels of automation tend to promote more attention to unification/integration Slide 17 © 2020 Enterprise Management Associates, Inc. To what degree are you seeking to unify automation investments across use cases? By To what degree do you estimate you have implemented IT automation in your organization? 10% 39% 52% 23% 45% 31% 46% 36% 18% 0% 10% 20% 30% 40% 50% 60% ExtremelySignificantlyAll others 21-40% tasks automated 41-70% tasks automated More than 70% tasks automated Sample Size = 405
  • 18. Top drivers for unifying automation were: improving IT-to-business alignment, improved automation efficiencies, and cutting costs via automation Slide 18 © 2020 Enterprise Management Associates, Inc. You indicated that unifying automation investments across use cases is important. What led to making that a priority? 28% 24% 22% 21% 20% 20% 19% 18% 17% 14% 14% 14% 13% 12% 11% 0% 5% 10% 15% 20% 25% 30% Improving IT-to-business alignment Improved overall efficiencies in automation performance Cutting costs by having superior automation integrations Unifying IT to operate more effectively as a whole Formation of a centralized automation center of excellence Reducing administrative overhead for automation investments Need to reduce complexity in the automation ecosystem Cutting costs through superior OpEx efficiencies IT Executive (top-down) pressure Need for improved governance Too many automation tool investments overall Stakeholders seeking more integrated automation tools Need for unified visibility of what's automated Use cases overlap in automation requirements Superior levels of currency across more automation routines Sample Size = 377, Valid Cases = 377, Total Mentions = 1,003
  • 19. Top three obstacles for unification: product complexity, resistance to change and IT organizational conflicts Slide 19 © 2020 Enterprise Management Associates, Inc. What are the obstacles you've experienced so far in terms of a more unified strategy? 22% 21% 20% 17% 17% 16% 16% 16% 15% 15% 14% 14% 13% 11% 11% 11% 10% 0% 5% 10% 15% 20% 25% Product complexity Resistance to change Organizational conflicts within IT Too much customization required Lack of centralized organizational function to… Lack of integration between analytic… Lack of integration between automation… Too early in our automation maturity Automation tools are poorly designed for… Internal politics/conflicts of interest Product limitations - best of breed products… Lack of overarching automation strategy and… Training ML/AI capabilities to support… Lack of human/financial resources to… Lack of executive support Individual teams purchase their own tools Lack of visibility into the automation… Sample Size = 377, Valid Cases = 377, Total Mentions = 973
  • 20. ITPA led as a unification point in terms of both pervasiveness and relevance WLA is an important part of a unified IT Automation toolset Slide 20 © 2020 Enterprise Management Associates, Inc. What automation technologies are leading the charge in support of your unified automation initiative? 74% 68% 36% 30% 23% 46% 27% 10% 11% 6% 0% 10% 20% 30% 40% 50% 60% 70% 80% IT process automation or runbook Workflow within and across IT Workload automation (WLA) AI bots RPA orchestration Leading critical Sample Size = 377, Valid Cases = 377, Total Mentions = 867
  • 21. Leading sought after benefits for a more unified approach were: a more unified way of working across IT and improved IT-to-business dialog. Slide 21 © 2020 Enterprise Management Associates, Inc. What benefits/objectives, did your unified automation initiative seek to achieve? 41% 41% 38% 35% 31% 31% 30% 26% 26% 25% 19% 3% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% A more unified way of working across IT Improved IT-to-business alignment Increased levels of innovation across IT Better alignment across IT silos Improved use case outcomes A more dynamic and agile IT organization Reduced administrative overhead Reduced CapEx costs Superior levels of currency across automation routines Overall reduced OpEx costs due to improved stakeholder efficiencies Reduced/flat headcount None so far - it's too soon to tell Sample Size = 377, Valid Cases = 377, Total Mentions = 1,303
  • 22. Most prevalent achieved benefits from unification were: increased levels of innovation across IT, a more unified way of working, and better alignment across IT silos Slide 22 © 2020 Enterprise Management Associates, Inc. Of these, what benefits have you already achieved through your automation initiative so far? 30% 29% 24% 22% 21% 20% 19% 17% 16% 13% 12% 0% 5% 10% 15% 20% 25% 30% 35% Increased levels of innovation across IT A more unified way of working across IT Better alignment across IT silos Improved IT-to-business alignment Improved use case outcomes Reduced administrative overhead Overall reduced OpEx costs due to improved stakeholder efficiencies Superior levels of currency across automation routines Reduced CapEx costs A more dynamic and agile IT organization Reduced/flat headcount Sample Size = 365, Valid Cases = 365, Total Mentions = 811
  • 23. EMA Maturity Model for IT Management and IT Automation Task Automation – Task specific, fragmented, few analytics Use Case Automation – Multi-task, human approved, AI/analytics Integrated IT Automation – Spans IT processes, AI/analytics driven action Transformative Automation – Business outcomes driven by AI/analytics Infrastructure Management – Responding to alarms Operational Management – Monitoring the infrastructure Service-Oriented Management – Managing to the service Business-Driven Management – Managing to the business REACTIVE ACTIVE PROACTIVE DYNAMIC IT Management Maturity IT Automation Maturity
  • 24. 24© Redwood Software, Inc. All rights reserved. Why Core IT Automation Matters to Your Customers. Neil Kinson, Chief of Staff, Redwood Software And Why SaaS is Crucial
  • 25. 25© Redwood Software, Inc. All rights reserved. Which C-level drives transformation? CIO CFO COVID-19
  • 26. 26© Redwood Software, Inc. All rights reserved. Don’t just survive thrive in a crisis The companies that emerged in the strongest shape relied less on layoffs and more on operational improvements. - Harvard Business Review, “Roaring Out of the Recession” Successful Organizations… • Did not go into “survival mode” – saw opportunity • Invested in technology and talent during the crisis • Focused on operational improvement “ ”
  • 27. 27© Redwood Software, Inc. All rights reserved. RESILIENCE The capacity of people, communities, organizations, businesses and systems to maintain and even improve critical functions in the face of setbacks, difficulties or barriers that limit others. The ability to recover quickly; toughness.
  • 28. 28© Redwood Software, Inc. All rights reserved.
  • 29. 29© Redwood Software, Inc. All rights reserved. Artificial Intelligence is not the only answer… Unpredictable situations can’t be modeled
  • 30. 30© Redwood Software, Inc. All rights reserved. A real customer experience…… Chatbots used to reduce headcount, not to deliver process excellence AI Models could not be “trained” based on historical interactions for the “Lockdown World” Exceptions become a “dead end”
  • 31. 31© Redwood Software, Inc. All rights reserved. THANK YOU
  • 32. 32© Redwood Software, Inc. All rights reserved.
  • 33. 33© Redwood Software, Inc. All rights reserved. As we recover, we move from… High-Touch / Low Tech • People required in the process chain for many transactional processes​ • Cost savings driven by salary arbitrage • High perceived value from marginal, low risk organic efficiencies​ • Internal IT operations based on local, manual control​
  • 34. 34© Redwood Software, Inc. All rights reserved. As we recover, we move towards… Low-Touch / High Tech • People can no longer be required as links in the transactional chain​ • Process resilience and operational capability are more important than cost​ • Transformational investments will be required to thrive​ • Build resiliency by replacing internal infrastructure with cloud resources​
  • 35. 35© Redwood Software, Inc. All rights reserved.
  • 36. 36© Redwood Software, Inc. All rights reserved. Don’t let legacy tools pollute your modern architecture. • Workload Automation plays a critical role in the new normal • Legacy approaches and tools will limit or prevent your success • Modern workload automation (WLA) delivered via SaaS is the agile and resilient solution for business and IT
  • 37. 37© Redwood Software, Inc. All rights reserved. 54% Report benefits as expected or "way better" 56% Who migrated to modern WLA described it as "easier than expected" or a "non-event"
  • 38. 38© Redwood Software, Inc. All rights reserved. Redwood’s RunMyJobs® The only workload automation solution built to be delivered as a service • Enterprise-wide hybrid-cloud workflows • Orchestrate any application – whether on-premises, hybrid or cloud – seamlessly from a single system • Centralized visibility across the enterprise for all processes • Eliminate automation “gaps” that depend on humans and create risk • Event-driven process automation • Respond to events and data in real-time • Conditional processing that automates exception handling to reduce the need for human intervention • Purpose-built for SaaS • Significantly reduces costs and effort for infrastructure, operations and maintenance • Lightweight footprint that updates in minutes • Designed for secure “kitchen table” access and keeps enterprise data in the enterprise
  • 39. 39© Redwood Software, Inc. All rights reserved. In Summary... • The need for digital transformation has never been greater • Resilience is the key to the best customer experiences • Workload automation (WLA) is the engine of your core processes • WLA is the key to the new High Tech / Low Touch future • Organizations MUST use modern, agile WLA to drive success RunMyJobs drives digital transformation and delights your customers.
  • 40. 40© Redwood Software, Inc. All rights reserved. Thank you! Questions? info@redwood.com redwood.com/workload-automation