With recent dramatic changes in our global workforce, economy, and environment, the need for digital business transformation is now proven to be critical.
These slides—based on the webinar from leading IT research firm EMA and Redwood Software—explain why you should prioritize digital transformation in your organization and support those efforts with workload automation.
1. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Why Core IT Automation Matters to
Your Customers
Neil Kinson
Chief of Staff
Redwood Software
Dan Twing
President and COO
Enterprise Management Associates
2. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Watch the On-Demand Webinar
Slide 2
• Why Core IT Automation Matters to Your Customers On-Demand
webinar: https://info.enterprisemanagement.com/why-core-it-
automation-matters-to-your-customers-ws
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch
3. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Featured Speakers
Neil Kinson, Chief of Staff, Redwood Software
Neil has had more than 30 years of experience building partnerships with clients to
accomplish complex business and IT goals. He began his management career at
Xerox, where he worked for 14 years. Next, he joined the EMEA leadership team at
OpenText where he collaborated at the highest level with some of the largest
enterprises in the region including British Telecom (BT), The British Broadcasting
Company (BBC) and Barclays in the United Kingdom. For the last eight years, Neil has
led an expert team at Redwood to help clients unleash the power of their people
through automation.
Dan Twing, President and COO, EMA
Dan is responsible for developing and executing strategic market research, delivering
value to IT organizations through consulting engagements, and directing product
developments and marketing efforts. Dan joined EMA in 2005 and has over 25 years of
experience in information systems, software development, and technology outsourcing.
Dan focuses on all aspects of intelligent and automated management of IT.
23. EMA Maturity Model for IT Management and IT Automation
Task
Automation
– Task specific,
fragmented, few analytics
Use Case
Automation
– Multi-task, human
approved, AI/analytics
Integrated IT
Automation
– Spans IT processes,
AI/analytics driven action
Transformative
Automation
– Business outcomes
driven by AI/analytics
Infrastructure
Management
– Responding to alarms
Operational
Management
– Monitoring the
infrastructure
Service-Oriented
Management
– Managing to the service
Business-Driven
Management
– Managing to the
business
REACTIVE ACTIVE PROACTIVE DYNAMIC
IT Management
Maturity
IT Automation
Maturity