This presentation highlights my thoughts on the direction for HR from an Operational Risk Management perspective.

1. Understanding People Management Presented by: Eneni Oduwole

7. Global trends Mercer’s Proprietary “What’s Working survey”; examined the interests of about 30,000 workers in 17 countries across the world S/N HR Parameters 2005 2010 1 Staff Engagement Scores 64.25 57.25 2 Ranking of base pay amongst other elements of EVP 1 7 3 Improvements in Performance Management 33.5 42.0 4 Career Development Support 58.0 50.3 5 Improved Snr. Mgt Comm. 46.25 49.25

9. Employee Value Proposition Ranking S/N HR Parameter 2005 Ranking 2010 Ranking 1 Base Pay 1 7 2 Being treated with respect 7 1 3 Work-life balance 6 4 4 Type of work 5 2 5 Quality of Co-workers 4 5 6 Health care benefits 2 6 7 Training 3 3

13. The way staff are treated and managed personally and career-wise is becoming critical for long-term sustainability and growth

23. Thank you...