71. It is important to:
Maintain eye contact.
Listen with purpose.
72. It is important to:
Maintain eye contact.
Adjust your body posture.
Listen with purpose.
73. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Listen with purpose.
74. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Clear your mind.
Listen with purpose.
75. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Clear your mind.
Avoid distracting behaviors.
Listen with purpose.
92. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction
93. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction
Use his or her name
in conversation.
94. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction
Use his or her name
in conversation.
Connect his or her name
to a rhyming word.
123. S
Social
๏ Always speak their minds
๏ Always have a new idea
Boisterous
Loud
Social
High energy
Big
124. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
Boisterous
Loud
Social
High energy
Big
125. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
๏ Great at selling an idea and
overcoming big obstacles
Boisterous
Loud
Social
High energy
Big
126. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
๏ Great at selling an idea and
overcoming big obstacles
132. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Work Effectiveness Strategies
133. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Work Effectiveness Strategies
134. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Loyal Golden Retriever:
Work Effectiveness Strategies
135. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Loyal Golden Retriever:
Develop goals and objectives to
keep you on track.
Work Effectiveness Strategies
138. Do:
๏ Remember their need to keep
everyone happy.
Working with Employees or Peers
139. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
Working with Employees or Peers
140. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
Working with Employees or Peers
141. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
Working with Employees or Peers
142. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers
143. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers
144. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Take advantage of their
eagerness to please.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers
145. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers
146. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Forget to acknowledge them.
๏ Remember, they are important.
Working with Employees or Peers
147. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Forget to acknowledge them.
๏ Don’t criticize or cause conflict.
Working with Employees or Peers
151. Consider Your Behavior Style
If you want it done
right, do it yourself.
Nobody does it better
or faster than me.
152. Consider Your Behavior Style
If you want it done
right, do it yourself.
Nobody does it better
or faster than me.
I really don’t want
to impose on you.
167. The Bully
๏ Stand up to the bully calmly, not defiantly.
Cast of Characters
168. The Bully
๏ Stand up to the bully calmly, not defiantly.
๏ Do not engage the bully in confrontation.
Cast of Characters
169. The Bully
๏ Stand up to the bully calmly, not defiantly.
๏ Do not engage the bully in confrontation.
๏ Once you’ve earned the bully’s respect,
you may become friends!
Cast of Characters
173. Alternative Responses
to Hot Situations
Stay present and acknowledge that
you heard them.
De-escalate the conflict.
174. Alternative Responses
to Hot Situations
Stay present and acknowledge that
you heard them.
De-escalate the conflict.
Try to warm-up to the part of the
person you can respect.
194. The Sandwich Technique
Identify the positive.
Present the facts.
Give a bright outlook.
Tactfully Communicate Criticism and Bad News
195. The Sandwich Technique
Identify the positive.
Present the facts.
Give a bright outlook.
End with a compliment.
Tactfully Communicate Criticism and Bad News
233. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
Top 10 Fears
234. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
Top 10 Fears
235. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
Top 10 Fears
236. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears
237. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears
2. Death
238. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears
2. Death
1. Public speaking
