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EMAD MARWAN
+971 56 454 22 88
emadmarwan@gmail.com
EXECUTIVE SUMMARY
A results-driven and highly skilled Director of Business Operations with 20 years high volume restaurant
operations experience gained within global brands in the GCC region and Egypt.
Possesses a demonstrable track record of managing multi-unit outlets for leading international chains in
challenging markets. Experienced in streamlining operations that increase productivity and company
profit as well as skilled in strategic planning, organizational development, team building and project
execution. Able to deliver significant improvements in menu development, sales & marketing with
proven expertise in establishing new business foundation, restaurant start-ups as well as managing
multifaceted F&B operations.
Customer focused with diverse skills and an analytical mind, empowers others while setting high
standards of excellence to achieve operational objectives. Innovative, resourceful and adaptable;
generates optimal results with a positive work ethic, energy and desire to continually build on success.
CORE COMPETENCIES
 Distinctive and effective leadership  Strong budgeting and P&L expertise
 Change implementation expertise  Motivated, creative and goal oriented
 Effective interpersonal & communication skills  Food Quality development skills
 Organized with unique problem solving skills  Possesses strong attention to detail
 Proven team training and development abilities  Proven negotiation abilities
 Proven organisational & multi-tasking skills  Advance HACCP execution experience
 Creates accountability for performance  Values and respects diversity
 New product delivery/development expertise  Workflow Planning abilities
KEY CAREER ACHIEVEMENTS
Trium Bakeries & Mustard Seed: Successfully opened four Salé Sucré stores within two years in Sharjah
& Dubai – resulting In Salé Sucré becoming a signature brand in the pastry field in the UAE
TGI Fridays: Successfully established “TGIF” as the number one casual dining brand in the state of
Qatar and continuously managed steady business growth rate within 10% YTD, with an average annual
sale of 30 Million Qatar Riyals. Also, achieved a perfect 30% NOP adding to this a 20% average ROI 30 of
Million Qatar Riyals and with an average 95% Brand Unite Review results.
Achieved NP from the first quarter and exceeded 95% in Business Audits with the opening of TGIF
Qatar. Management team received bonus event though the restaurant was just opened despite
shouldering a huge depreciation. Personally, recognized by Carlson International for outstanding
performance and financial achievements and pre-opening expenses
With the objective of tackling a high turnover of staff, created a team building strategy which resulted
in a reduction of staff turnover of 25% in less than a 3-month period.
Page 1 of 4
Red Lobster: I was honored to launch the Brand in the middle east for the first time and I had
successfully Opened my first Restaurant in Dubai Mall early of 2011 then followed with more than 8
other stores of Red Lobster around GCC area
A full operational standards had been executed with a full harmony with Darden International auditing
and reviewing
EMPLOYMENT HISTORY
Trium Bakeries LLC & Mustard Seed LLC, UAE • Jan 2015 to Present
Director of Business Operations
Responsibilities:
 Established the business for two working companies (Trium Bakeries and Mustard Seed LLC) by
establishing a successful business platform for two franchised brands; Mori Sushi Japanese
Restaurants and Salé Sucré Pastry & Bakery Shops
 Created a fully-fledged commissary for the pastry and bakery production for Salé Sucré
Patisserie shops equipped for success with full HACCP certification to serve the Shops, B2B sales
and Catering Business
 Managed the opening and branding of Mori Sushi Japanese Restaurant - full opening process was
achieved successfully in May 2016
Red Lobster Seafood Casual Dining, Kuwait • Jan 2011 – Jan 2015
Regional Operations Manager Casual Dining
Responsibilities:
 Led and established the market penetration of the chain in the GCC from zero to seven
restaurants within 3 years
 Successfully developed cost management analysis, activity-based costing and standardizing costs
for the GCC region
 Implemented the correct business foundation for Red Lobster Chain and confirmed the
penetration plan and operation excellency process
 Successfully recruited and selected management staff
 Maintained courteous and professional relationships with suppliers and clients
 Ensured customer satisfaction was at the highest possible level through full implementation of
standards, attention to detail and personal attention to customer needs
 Set clear objectives to outlet managers, ensuring their full understanding, follow up and support
of their achievements
 Ensured the execution of all the chain Marketing and sales promotion plans to drive sales and
increase profits
 Communicated company strategies and objectives clearly and effectively to the management
team along with the actions to accomplish the chain’s objectives (long term / short term)
 Evaluated performance of each Area Manager and evaluation of restaurants managers
Page 2 of 4
 Supervise implementation of development plans
 Ensured all restaurants had operational standards above target as measured by the Operational
Brand Audit Excellence Review program and the CRM Check mystery shopper program
 Oversaw Health & Safety for the group
 Ensured ROI is achieve to secure investors objectives
Ruby Tuesday Casual Dining (NAC) Egypt • Jan 2008 – Jul 2010
Operations Manager
Responsibilities:
 Successful opened the first project of Ruby Tuesday Nile Boat in the heart of Cairo with two
fully equipped restaurants of Ruby Tuesday and Peppes Pizza, with a seating capacity of 350
TGI Fridays (Americana Qatar Food Company), Egypt • Jan 2004 – Dec 2007
Operations Manager
Responsibilities:
 Successfully established the TGI Fridays brand in Qatar, with a full linking among People,
Culture, Brand and Revenue
 Conducted resource planning and budgeting
 Tracked costs to ensure adherence to budgetary limitations
 Brought in supplemental service revenue of approximately 13 Million QR with TGIF Doha
 Set clear objectives to outlet managers ensuring their full understanding, follow up and
supporting their achievements
 Reduced food cost from a high 38.5% to 28.9% within a 3 month period
 Achieved 93% Brand Audit from Carlson in second quarter
Bistro Provence - Alain Le Notre (Tropicana), Egypt • Jan 2002 – Dec 2003
Operations Manager
Responsibilities:
 Successfully opened the first Bistro Provence in Cairo - which developed as a thriving brand in
Egypt with 13 stores and annual sales of $7 million
TGI Fridays (Americana Kuwait Food Company), Egypt • Dec 1999– Jun 2002
Restaurant General Manager
Chili’s Alexandria (Tropicana), Egypt • Feb 1996– Dec 1999
General Manager
Responsibilities:
 Achieved a successful opening for Chili’s Store in Alexandria, with a tide system installation
permitting a ready to launch operation
 Trained and developed people from zero to hero by stabilizing an operational daily system and
training all team members as per Chili’s standard
Page 3 of 4
 Generated highest sales records with daily average sales averaging US$4500
Swissair Restaurant (Gate Gourmet International), Cairo, Egypt • Jul 1991 – May 1996
Assistant Food & Beverage Manager
EDUCATION
Helwan University in Cairo • 1995
Bachelor Degree in Hotel Management
High Diploma in Haute cuisine • 1991
TRAINING
Cornel University Management Program:
June 2012: Budgeting & Cost Control Principals Practice
July 2012: Financial Decision Making
July 2012: Financial Planning & Forecasting
Jan 2013: Fundamentals of Corporate Credit
May 2012: Strategic Hospitality Management
May 2014: Total Logistic Management
May 2014 Total Quality Management
May 2014 Aligning Training with Organizational Development
Management In Training (MIT) Programs Passed
− Swissair Restaurants Food & Beverage MIT
− TGI Fridays Restaurants MIT (Kitchen Manager) Kuwait
− Chili’s Restaurants MIT (GM)
− Red Lobster USA (Regional Director Of Operations GCC)
Page 4 of 4

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Emad Marwan Resume

  • 1. EMAD MARWAN +971 56 454 22 88 emadmarwan@gmail.com EXECUTIVE SUMMARY A results-driven and highly skilled Director of Business Operations with 20 years high volume restaurant operations experience gained within global brands in the GCC region and Egypt. Possesses a demonstrable track record of managing multi-unit outlets for leading international chains in challenging markets. Experienced in streamlining operations that increase productivity and company profit as well as skilled in strategic planning, organizational development, team building and project execution. Able to deliver significant improvements in menu development, sales & marketing with proven expertise in establishing new business foundation, restaurant start-ups as well as managing multifaceted F&B operations. Customer focused with diverse skills and an analytical mind, empowers others while setting high standards of excellence to achieve operational objectives. Innovative, resourceful and adaptable; generates optimal results with a positive work ethic, energy and desire to continually build on success. CORE COMPETENCIES  Distinctive and effective leadership  Strong budgeting and P&L expertise  Change implementation expertise  Motivated, creative and goal oriented  Effective interpersonal & communication skills  Food Quality development skills  Organized with unique problem solving skills  Possesses strong attention to detail  Proven team training and development abilities  Proven negotiation abilities  Proven organisational & multi-tasking skills  Advance HACCP execution experience  Creates accountability for performance  Values and respects diversity  New product delivery/development expertise  Workflow Planning abilities KEY CAREER ACHIEVEMENTS Trium Bakeries & Mustard Seed: Successfully opened four Salé Sucré stores within two years in Sharjah & Dubai – resulting In Salé Sucré becoming a signature brand in the pastry field in the UAE TGI Fridays: Successfully established “TGIF” as the number one casual dining brand in the state of Qatar and continuously managed steady business growth rate within 10% YTD, with an average annual sale of 30 Million Qatar Riyals. Also, achieved a perfect 30% NOP adding to this a 20% average ROI 30 of Million Qatar Riyals and with an average 95% Brand Unite Review results. Achieved NP from the first quarter and exceeded 95% in Business Audits with the opening of TGIF Qatar. Management team received bonus event though the restaurant was just opened despite shouldering a huge depreciation. Personally, recognized by Carlson International for outstanding performance and financial achievements and pre-opening expenses With the objective of tackling a high turnover of staff, created a team building strategy which resulted in a reduction of staff turnover of 25% in less than a 3-month period. Page 1 of 4
  • 2. Red Lobster: I was honored to launch the Brand in the middle east for the first time and I had successfully Opened my first Restaurant in Dubai Mall early of 2011 then followed with more than 8 other stores of Red Lobster around GCC area A full operational standards had been executed with a full harmony with Darden International auditing and reviewing EMPLOYMENT HISTORY Trium Bakeries LLC & Mustard Seed LLC, UAE • Jan 2015 to Present Director of Business Operations Responsibilities:  Established the business for two working companies (Trium Bakeries and Mustard Seed LLC) by establishing a successful business platform for two franchised brands; Mori Sushi Japanese Restaurants and Salé Sucré Pastry & Bakery Shops  Created a fully-fledged commissary for the pastry and bakery production for Salé Sucré Patisserie shops equipped for success with full HACCP certification to serve the Shops, B2B sales and Catering Business  Managed the opening and branding of Mori Sushi Japanese Restaurant - full opening process was achieved successfully in May 2016 Red Lobster Seafood Casual Dining, Kuwait • Jan 2011 – Jan 2015 Regional Operations Manager Casual Dining Responsibilities:  Led and established the market penetration of the chain in the GCC from zero to seven restaurants within 3 years  Successfully developed cost management analysis, activity-based costing and standardizing costs for the GCC region  Implemented the correct business foundation for Red Lobster Chain and confirmed the penetration plan and operation excellency process  Successfully recruited and selected management staff  Maintained courteous and professional relationships with suppliers and clients  Ensured customer satisfaction was at the highest possible level through full implementation of standards, attention to detail and personal attention to customer needs  Set clear objectives to outlet managers, ensuring their full understanding, follow up and support of their achievements  Ensured the execution of all the chain Marketing and sales promotion plans to drive sales and increase profits  Communicated company strategies and objectives clearly and effectively to the management team along with the actions to accomplish the chain’s objectives (long term / short term)  Evaluated performance of each Area Manager and evaluation of restaurants managers Page 2 of 4
  • 3.  Supervise implementation of development plans  Ensured all restaurants had operational standards above target as measured by the Operational Brand Audit Excellence Review program and the CRM Check mystery shopper program  Oversaw Health & Safety for the group  Ensured ROI is achieve to secure investors objectives Ruby Tuesday Casual Dining (NAC) Egypt • Jan 2008 – Jul 2010 Operations Manager Responsibilities:  Successful opened the first project of Ruby Tuesday Nile Boat in the heart of Cairo with two fully equipped restaurants of Ruby Tuesday and Peppes Pizza, with a seating capacity of 350 TGI Fridays (Americana Qatar Food Company), Egypt • Jan 2004 – Dec 2007 Operations Manager Responsibilities:  Successfully established the TGI Fridays brand in Qatar, with a full linking among People, Culture, Brand and Revenue  Conducted resource planning and budgeting  Tracked costs to ensure adherence to budgetary limitations  Brought in supplemental service revenue of approximately 13 Million QR with TGIF Doha  Set clear objectives to outlet managers ensuring their full understanding, follow up and supporting their achievements  Reduced food cost from a high 38.5% to 28.9% within a 3 month period  Achieved 93% Brand Audit from Carlson in second quarter Bistro Provence - Alain Le Notre (Tropicana), Egypt • Jan 2002 – Dec 2003 Operations Manager Responsibilities:  Successfully opened the first Bistro Provence in Cairo - which developed as a thriving brand in Egypt with 13 stores and annual sales of $7 million TGI Fridays (Americana Kuwait Food Company), Egypt • Dec 1999– Jun 2002 Restaurant General Manager Chili’s Alexandria (Tropicana), Egypt • Feb 1996– Dec 1999 General Manager Responsibilities:  Achieved a successful opening for Chili’s Store in Alexandria, with a tide system installation permitting a ready to launch operation  Trained and developed people from zero to hero by stabilizing an operational daily system and training all team members as per Chili’s standard Page 3 of 4
  • 4.  Generated highest sales records with daily average sales averaging US$4500 Swissair Restaurant (Gate Gourmet International), Cairo, Egypt • Jul 1991 – May 1996 Assistant Food & Beverage Manager EDUCATION Helwan University in Cairo • 1995 Bachelor Degree in Hotel Management High Diploma in Haute cuisine • 1991 TRAINING Cornel University Management Program: June 2012: Budgeting & Cost Control Principals Practice July 2012: Financial Decision Making July 2012: Financial Planning & Forecasting Jan 2013: Fundamentals of Corporate Credit May 2012: Strategic Hospitality Management May 2014: Total Logistic Management May 2014 Total Quality Management May 2014 Aligning Training with Organizational Development Management In Training (MIT) Programs Passed − Swissair Restaurants Food & Beverage MIT − TGI Fridays Restaurants MIT (Kitchen Manager) Kuwait − Chili’s Restaurants MIT (GM) − Red Lobster USA (Regional Director Of Operations GCC) Page 4 of 4