1. Elaine Suarez
7323 River Pines Dr.
Cypress, TX 77433
786­515­7018
elaine.suarez5@gmail.com
Summary
Bilingual (Spanish and English) pharmacy technician with 13 years experience as a pharmacy technician
and administrative assistant. Strong customer service skills. Demonstrated ability to deal with government
and insurance paperwork. Intermediate computer skills with MS Windows, Word, Excel, PowerPoint,
Outlook, Etreby, and EPS Pharmacy Software.
Work Experience
Ross Odessa, TX 2/2014 – 11/2014
Managed Markdowns
Scanned and replaced tags of all applicable merchandise eligible for markdown
Assisted customers in fitting rooms as needed
Maintained stockroom and all work areas in neat and clean order at all times
Operated cash register as needed
Provided excellent customer service in store and on phone calls
Modern Pharmacy LLC Miami Beach, FL 6/2011 – 11/2013
Accounts Receivable Clerk
Prepared pharmacy section for Medicare Part B certification for DMEPOS
Developed and implemented policies for Durable Medical Equipment (DME) department
Designed system to assure regulatory compliance with state of Florida, Medicare Part B, and
private insurance carriers for DME and pharmacy department
Managed appeals for DME claims with Cigna, Medicare, and private insurance carriers
Collected all pharmaceutical and medical supply claims
Supervised care of all pharmacy licenses and permits
Assured regulatory compliance with state of Florida, Medicare, and private insurance carriers
Provided supporting documentation for all pharmacy audits
Assisted with daily pharmacy operations e.g. inventory, sorting of medications, etc
Navarro Pharmacy Distribution Center Miami, FL 4/2004 – 6/2011
Administrative Assistant 11/2009 – 6/2011
Printed reports for District Managers and Rx Supervisors
Managed pharmacist payroll weekly
Performed pharmacy scheduling for all districts
Scheduled vacations, special events, and training for pharmacists
Supported district meetings with required data

2. Pharmacy Trainer 5/2007 – 11/2009
Trained all pharmacy personnel on EPS software system
Implemented problem solving solutions and handled customer complaints
Supervised pharmacy work­flow
Received bonus for job well done
Help Desk Operator 4/2004 – 5/2007
Assisted in managing daily operations of 18 pharmacy stores
Assisted pharmacy techs with billing and insurance issues
Oversaw all medical billings, collection, and claim management for Medicare, Florida Medicaid,
and private insurance carriers
Education
American Academy, Miami, FL
Additional Education
Florida National University, Miami, FL, need 24 or less credits for AA degree in Health Business
Administration
Certification
Register Pharmacy Technician, Florida License