1. Elaine Murphy
74 Macintyre Lane
Ajax, Ontario L1T 3X3
Home Phone: (905) 427-6024
Cell Phone: (647) 226-8730
Email Address: macintyre74@msn.com
Objective
To obtain a Customer Service position in order to utilize my 20+ years’ experience successfully performing a I
have a proven track record of efficiency and accuracy in managing multiple functions, solving problems,
maintaining confidentiality and producing quality work.
Relevant Qualifications
 Possess over 20 years of work experience in
various clerical/administrative positions.
 Hold a Secondary School Diploma.
 Possess knowledge of Department and Branch
services and programs.
 Typing speed of 60 wpm and superior
keyboarding skills using AS/36 400 Hewlett
Packard terminals.
 Excellent ability for verification of data input and
correct errors.
 Proficient in Microsoft Word, Excel, PowerPoint
and Outlook.
 Possess meticulous attention to detail.
 Ability to travel as required.
 Excellent ability to perform clerical duties such
as filing, typing, faxing, answering phone, etc.
 Stay focused and able to keep on task.
 Exceptional communication, interpersonal, and
entrepreneurial skills.
 Ability to work independently or as a team
member.
 Maintain operations by following policies and
procedures.
 Maintain customer confidence and ensure
protection of operations by keeping information
confidential.
 Willing and able to work various shifts and
overtime.
Relevant Experience
 Prepare source data by compiling and sorting
information and established entry priorities.
 Structure and input of production BOMs (Bill of
Materials) though agile to oracle ERP systems.
 Implement engineering/process change orders for
NPI (New Product Introductions).
 Create new part numbers by entering all data
information into the systems.
 Create invoices.
 Process returns and exchanges.
 Process credit notes and premiums.
 Respond, report, coordinate and process on
internal/external customer orders received
following existing company policies,
procedures and programs.
 Process, coordinate and investigate all
customer shipment claims and return
requests.
 Contribute to team effort by accomplishing
related results as needed.
 Work as a team player with relative
departments on lead time confirmation, A/R
verification and credit /debit note issues.
 Oversee the preparation of monthly, annual,
and/or terminal inventory reports.
 Process customer and account source documents
by reviewing data for deficiencies.
 Resolve discrepancies by using standard
procedures.
 Administer and maintain data entry requirements
by following data program techniques and
procedures.
 Regulate, verify and enter customer and account
data by reviewing, correcting, deleting, or re-
entering.
 Rectify customer and account system changes and
upgrade by inputting new data and review output.
 Standardize information by completing data base
backups.

2. Elaine Murphy -2- (647) 226-8730
Highlights
 Report generation
 Document management
 Confidential information
 Proficient with 10-key
 Filing systems
 Data archiving
 Time management
 Meticulous attention to
detail
 Results-oriented
 Statistics
 Performance monitoring &
workload prioritization
 Data entry AS/36 400
Hewlett Packard terminals
Work History
Lia Sophia Customer Service Supervisor 2011 – 2014
Richmond Hill, Ontario
Lia Sophia Customer Service Representative 2009 – 2011
Richmond Hill, Ontario
Sanmina-SCI Program Coordinator/Document Control 2000 – 2009
Toronto, Ontario
Alexandria Sugaring Products Customer Service Representative 1998 – 2000
Toronto, Ontario
Valleylab Canada Inventory Manager 1997 – 1998
Division of Pfizer Hospital
Toronto, Ontario
Valleylab Canada Customer Service Representative 1994 – 1997
Division of Pfizer Hospital
Toronto, Ontario
Valleylab Canada Administrative Receptionist 1992 – 1994
Division of Pfizer Hospital
Toronto, Ontario
Education
North Kelvinside Secondary School Diploma
Secondary School
Glasgow, Lanarkshire, Scotland
TRAINING, COURSES AND LICENCES
Doc Control - Change Analyst
Doc Control Oracle 11i
Agile 8.5 PE Training Track
Program Management - Order Entry
Basics of Supply Chain Management CPIM Course