1. ELAINE KITHCART
554 Parry Avenue Phone: 419-606-2291
Mansfield, OH 44905 Email: Esk2291@frontier.com
OPERATIONS MANAGEMENT
Dynamic, detail-oriented Operations Management Professional with extensive experience providing service in
complex and fast-paced organizations. Demonstrated expertise in overseeing operational aspects of programs and
projects and taking complex concepts and transforming them into a clear and easily communicated format.
Accomplished, customer-focused leader with the ability to reach a diverse audience and the know-how to lead highly
skilled professionals. Motivated, results-driven team player with the skill set to effectively interact with all levels of an
organization to ensure success. Proven adaptability to new technologies and applications and the commitment to
provide exemplary results in a rapidly changing environment.
AREAS OF EXPERTISE
Corporate Training
Program/Project Management
Home Health Care
Inventory Control
Purchasing Negotiations
Supply Chain
Standard Operating Procedures
Operations Management
Sales/Margin Improvement
Cost Reduction Strategies
Database Management
Customer Satisfaction
PROFESSIONAL EXPERIENCE
CAMBRIDGE HOME HEALTH CARE, WEST SALEM, OH 8/2012 –PRESENT
IN-HOME PROGRAM MANAGER
Provide eldercare program oversight and management of HHA, STNA, LPNs and RNs.
Review patient feedback and implement enhancements to increase patient satisfaction.
Perform Human Resource activities and initiate employee hiring and terminations.
Manage State and Federal compliance initiatives, working with Passport, Waiver, Medicaid and VA funding.
KITHCART CARE, WEST SALEM, OH 8/2010 – 8/2012
OWNER
Provided in-home care to elderly patients, assisting with meal preparation, transportation and errand services.
Performed customer service activities and confirmed patient satisfaction.
STARTEK, MANSFIELD, OH 2/2008 – 2/2010
SUPERVISOR II/CORPORATE TRAINER
Managed a staff of 3 supervisors and 100 direct reports, compiling reports, metrics and quality best practices.
Processed payroll and annual evaluation and disciplinary actions.
Supervised candidate interviewing, employee coaching and mentoring activities.
Provided training in instructor-led environment and assisted direct reports with customer resolution issues.
WIL RESEARCH, LLC, ASHLAND, OH 3/2006 – 1/2008
DATA COORDINATOR
Reviewed research awaiting FDA approval and provided quality control for pathology reports and files.
Maintained department schedules and research studies for doctors, sponsors and facility.
Coordinated medical terminology to fit Standard Operating Procedures and General Laboratory Practices.
METROMEDIA TECHNOLOGIES INC., WOOSTER, OH 9/2003 – 2/2006
PURCHASING SPECIALIST
Coordinated purchase orders of raw materials and MRO items for production and spare parts inventories.
Processed purchase orders and Request for Proposals and coordinated MRP operations and projects.
Completed month-end invoice matching and inventory audits and maintained vendor reductions and cost savings.
Coordinated transportation of parts for international and domestic MMT locations.
2. Elaine Kithcart Resume, Page 2
SPRINT, MANSFIELD, OH 12/1996 – 1/2003
SENIOR SUPPLY CHAIN MANAGEMENT ASSOCIATE (DATES)
Managed support activities for Supply Chain Administrators, buyers and internal customers.
Achieved inventory reduction of $450k, resolving order issues through organized planning and reduced material
delivery issues.
Created and implemented materials control procedures for use at non-Sprint contractor construction sites.
Trained staff on use of PeopleSoft and Aribia purchasing module processes.
Organized and generated inventory-per-location reports for field teams, resulting in identification of obsolete
materials and inventory reduction of 500k units.
Liaised with customers and Senior Buyers to resolve issues related to materials ordering and product availability.
BUSINESS CUSTOMER SERVICE REPRESENTATIVE (DATES)
Supervised, trained and assisted new representatives.
Performed customer service activities and confirmed client satisfaction.
Created service orders, completed sales and resolved billing issues.
Established procedures for school and library use of government funds for Internet related services.
EDUCATION
Master of Education (unfinished-18 credits completed), Special Education, Grand Canyon University, Phoenix, AZ
Master of Business Administration, Finance, Walden University, Minneapolis, MN
Bachelor of Science, Management and Information Technology, University of Phoenix, Phoenix, AZ
Membership: Institute of Supply Chain Management (ISM)