Edward Kwartler

Greater Boston Area United States

Director, Customer Success

Technology / Software / Internet

Working at DataRobot.com I manage the end to end customer journey. As a team we are relentlessly focused on the success of our customers' initiatives. I advocate for and integrate customer innovation into our everyday culture and work. I help to define and organize all customer service functions and key performance indicators. Thus I incorporate data driven customer analytics decisions balanced with qualitative feedback to continuously innovate for the customer experience. Specialties: Statistical forecasting and data mining, IT service management, Customer Service process improvement and project management, business analytics