YouTube Link: https://www.youtube.com/watch?v=ocYToLN9vrQ
** ITIL® Foundation Certification Training: https://www.edureka.co/itil-foundation-sp**
This Edureka video on 'ITIL® Tutorial for Beginners' will help you understand ITIL® Foundation and the various fundamental concepts surrounding this certification. It will also talk about why one should do ITIL® Certification and how it helps an organization in delivering valuable services to its customers.
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ITIL® Tutorial for Beginners | ITIL® Foundation Training | Edureka
1.
2. WHAT IS ITSM?
INTRODUCTION TO ITIL
®
V4 FRAMEWORK
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GUIDING PRINCIPLES
GOVERNANCE FRAMEWORK
SERVICE VALUE CHAIN
MANAGEMENT PRACTICES
ITIL
®
SERVICE VALUE SYSTEM (SVS)
CONTINUAL IMPROVEMENT
FOUR DIMENSIONS OF ITIL®
5. A set of specialized
organizational capabilities
for enabling value for
customers in the form of
services
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6. https://www.edureka.co
Co-creation of value and it’s nature
Business, service provider organization, service consumer/customer, and all the involved stakeholders
Final Product and services
Service relationships & management
Service relationships & management
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11. Guiding
Principles
Focus on Value1
Start Where You Are2
Progress Iteratively With Feedback3
Collaborate and Promote Visibility4
Think and Work Holistically5
Keep it Simple and Practical6
Optimize and Automate7
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13. Governance
Governance in ITIL basically refers to the Evaluation, Direction & Monitoring of the
activities in a governing body of any ITSM framework.
01
An organization needs to have proper guidance and establish a proper control
system to successfully achievement of goals and objectives
02
In the new ITIL® 4 frameworks, the role of governance for a successful IT Service Management has
been stressed
03
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19. Continual
Improvement
Earlier known as Continual Service Improvement (CSI)
This is the process of improving the services, service performance, the
performance of service components, etc., in a continuous manner.
This process is required to ensure that the organization is keeping up with all the
stakeholders’ expectations.
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