1. ED MAIANI
6 Austin St, Saugus, MA 01906
781.696.2328 (C) • firstname.lastname@example.org
INFORMATION TECHNOLOGY MANAGER
Solid technical career with demonstrated achievements in all areas technical and managerial
Solutions-oriented IT Manager with a proven track record of both production and Enterprise support, excelling in
troubleshooting and resolution of both minor and catastrophic issues ensuring maximum up time. Proactive leader
skilled in managing overall project schedules, resolving scheduling conflicts, leading interdisciplinary project teams,
and providing accurate and timely management status reporting. Highly skilled in all facets of system
administration, system architecture, and system integration. Analytical thinker with technical expertise in managing
multiple and diverse priorities in a fast-paced environment. Demonstrated ability to develop procedures to
streamline and improve daily operations. Strong instructional capabilities instrumental in training personnel
ensuring quality performance and results.
• Strong Management & Leadership Skills • Define & Enforce Export Compliance
• Employee Supervision, Training & Mentoring
• Budget Management
• Business Continuity/High Availability/Disaster
• Customer Relationship Management
• Vendor Relationship Management
• SLA Management
• Developing bids and RFPs
Delivery IT Manager; MorphoTrust USA – Billerica, MA 2005 – 2014
Lead the Delivery IT Department in Business Processes by ensuring that system administrators remained
focused on project tasks, maintaining projected milestones and budgets. Planned and oversaw completion of
diverse IT projects in diverse locations. Instituted processes and procedures to align the IT strategies with
corporate goals. Liaised with cross functional teams while heading the IT project team in all project lifecycles.
Responsible for creating IT services which are both fit for purpose and fit for use.
Lead the Delivery IT Department in Technology which was responsible for the administration of Novell and
Windows servers including Oracle and Microsoft SQL environments. Was decision maker on all IT hardware
including SQL, file, and application servers. Responsible for delivering infrastructure that was NASPO compliant. .
Was responsible for troubleshooting and remediation of issues related to Active Directory, network, and server
hardware both in lab and production environments. Establish procedures following best practices guidelines.
Developed procedures conforming with a company shift to Six Sigma which lead to re-engineering how the
company purchased software; negotiating a savings of $450,000 in year one and a projected $5,000,000
over the life of the contract with the vendor. Earned “The Best in Company” Six Sigma project award.
Drove the virtualization of our product solution with an average savings of $200,000.00 per program.
Reduced impact on training budget by negotiating a deal with Dell to allow IT team training at no cost.
Restored relationship with one of company’s largest customers by solving complex issues continually
delaying the project; developed and implemented an alternative solution ahead of schedule to regain
customer’s trust averting contract cancellation.
Worked with vendors for no cost evaluation servers and storage for benchmarking and demo purposes.
Senior Systems Administrator; Sanmina – SCI Corporation – Plano, TX 2002 – 2005
2. ED MAIANI
Carried out full-scope responsibilities associated with the design, implementation, and administration of new
Windows 2000 file servers including a migration from NT4 to Server 2000 Active Directory working with the North
America IT groups and business divisions.
Lead the System Administrators to meet all SLAs and project deadlines.
Standardized systems with vastly diverse hardware and operating systems, developed business continuity
plan, and created and maintained document repository.
Acted as support specialist for New England IT campus and trained Dallas IT campus in Active Directory.
Implemented disk quota strategy to achieve a solution that was more robust than Windows’ native quota
Successfully integrated newly acquired company into network under hostile conditions.
Technical Specialist; Polaroid ID Systems – Bedford, MA 2000 – 2001
Performed a variety of duties associated with creating, maintaining, and expanding computer systems. Designed
and administered Active Directory, NT, and Netware networks. Developed, implemented, and administered High
Availability via Windows Server 2000 cluster services. Worked in conjunction with QA to set up a testing
environment for systems. Installed and administered driver license factories running Netware 3.12 Server, which
controlled print farms and laminators. Created documentation for State IT departments in the event of an
emergency. Interfaced directly with customers in planning, testing, and rolling out technology solutions. Trained
customers and technicians on business continuity plans.
Transitioned company from Novell systems to Windows 2000 and Active Directory.
Converted DVLA factory in Wales from a Netware 3.2 network to a Windows 2000 network.
Implemented high availability to the company product.
Field Engineer; Bank Boston Systems, Inc. – Waltham, MA 1987 – 2000
Administered LAN support within banking institution. Maintained frequent communications with branches on daily
basis ensuring uptime of automated teller machines. Team leader for 15 technicians.
Member of high priority “Y2K Swat Team” responsible for ensuring timely server compliance.
Converted systems enterprise wide from a dumb terminal coaxial Ethernet system to an Ethernet/Token-
ring hybrid system utilizing Netware 4.11 servers.
Upgraded ATM network from host-dependent ROM-based dumb terminals to Pentium-based smart
EDUCATION AND CREDENTIALS
Associates Degree in Computer Science; Newbury College – Brookline, MA
Suma Cum Laude
Platforms: Windows Server from NT through 2012, Novell Netware 5.x, 4.x, and 3.x. VMware and
MS Hyper V.
Software: MS SQL Server high availability using native and 3rd
party solutions, CA’s Suite of high
availability and backup products, Symantec NetBackup, Dell Openmanage.