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Sis 2019 global trends

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My presentation on Global trends at SIS Borås, SE 13 May 2019

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Sis 2019 global trends

  1. 1. Global challenges/Megatrender • Professor, Dr. Ebba Ossiannilsson • Svenska Riksorganisationen för Distansutbildning, Svenska Riksorganisationen för e-kompetens • Digital Skills and Jobs Coalition Sweden • Internationell kvalitetsgranskare ICDE; EDATU • ICDE OER Advocacy Committee, Chair • ICDE Ambassador for the global advocacy of OER • EDEN, EC, EDEN SIG TEL QE, EDEN Fellow • Open Education Europa Ambassador and Fellow • ISO/TC 176, Quality Management and quality assurance • ISO Educational organizations -- Management systems for educational organizations -- Requirements with guidance for use, ISO 21001:2018 • ISO Future Concepts • SIS, SIS/TK 304 Kvalitetsledning (validering av individuell kompetens) SIS SWEDAC, Borås 13 maj 2019
  2. 2. Global Challenges (Megatrends) — Why Do They Matter to Business? But what are megatrends? Ernst and Young defines them as “large, transformative global forces that define the future by having far- reaching impacts on businesses, economies, industries, societies and individuals.” It’s a broad yet apt definition with a very clear message: Megatrends are powerful phenomena impacting the foundations of our world that will be pivotal in shaping its future.
  3. 3. Individer, företag och hela vårt samhällsbygge påverkas idag av AI på ett sätt som vi inte kan styra, Anna Fellander
  5. 5. The fourth Industrial Revolution requires the social revolution as well: EMOTIONAL COLLABORATIVE EMPHATIC IDENTITY JUST FOR ME, JUST IN TIME PERSONAL/ COLLABORATIVE
  7. 7. https://youtu.be/JdQPKDC5-t4
  8. 8. Workforce of the future The competing forces shaping 2030 (PWC)
  9. 9. The Future of Work to 2030 - Conclusions …“this report four very different models with huge implications for the world of work. The forces shaping these Four Worlds – the impact of megatrends, and automation in particular – cannot be ignored by governments, organizations or individuals. None of us can know with any certainty what the world will look like in 2030, but it’s very likely that facets of the Four Worlds will feature in some way and at some time. Some sectors and individuals are already displaying elements of the Blue and Green Worlds; the Yellow and Red Worlds are more radical, but no less plausible. Those organisations and individuals that understand potential futures, and what each might mean for them, and plan ahead, will be the best prepared to succeed.” (PWC. p.38).
  10. 10. Roboten din nya arbetskamrat och vän
  11. 11. ISO/TC 176/TF 4 Future concepts in quality management Sally Swingewood, UK sally.swingewood@bsi group.com Ebba Ossiannilsson, SE Ebba.Ossiannilson@g mail.com
  12. 12. ISO/TC 176/TF 4 Future concepts in quality management lisa@uhrigconsulting.com nakajo@indsys.chuo-u.ac.jp mgarcia@condumex.com.mx ronald.menacher@siemens.com ryc_consultores@yahoo.com didier.blanc@procert.ch ajarvis@cisco.com jdominguez@plexusintl.com.mx Sally.Swingewood@bsigroup.com lpallares@icontec.org Ebba.Ossiannilsson@gmail.com
  13. 13. 1 What is People aspects? Provide a short description of this concept (maximum 200 words). People aspects include characteristics that impact people´s ability to perform tasks (cognitive and emotions) their interests (e.g., motivation and preferences), and their differences and relations (individual differences and social behavior), and how an organization could enhance their performance by getting the best from them. “People aspects” recognizes that competent, empowered and engaged people are critical to organizational sustained success and to maintain a quality management system that creates value for their customers and other interested parties. Organizations that embrace and leverage diversity in values, demographics, communication, learning abilities can be more effective and successful.
  14. 14. Concept title: People aspects, PART ONE 1 What is People aspects? 2 Why is People aspects considered important? 3 Exploration of People aspects 4 Who are the affected relevant interested parties? 5 How does it affect ISO/TC 176 and its documents?
  15. 15. 1 What is Customer experience? Provide a short description of this concept (maximum 200 words). Customer experience is the sum of all emotions, sensations and perceptions that a person observes, lives through or undergoes during/after interacting with an organization in any way. The interaction can be before, during and after knowing the organization and/or acquiring its products and services. The organization researches the needs and expectations of the customers and develops a product/service to fulfill and delight the customers. The customers who purchase and use the product/service feel satisfaction, and in some cases delight, when the product/service fulfills their needs and expectations. However, the customers’ satisfaction and delight not only depend on the quality of the product/service but also the interaction between the customers and the organization before and after the customers purchase and use the product/service. From inception of the product/service, emphasis on how it is marketed, sold, supported and maintained affects the customer either positively or negatively, thus affecting customer experience and loyalty. Moreover, high customer satisfaction and delight cannot be achieved by fulfilling the needs and expectations that are stated or implied by the customers because the customers themselves sometimes do not notice their needs until the product/service is delivered.
  16. 16. Concept title: Customer experience, PART ONE 1 What is Customer experience? 2 Why is Customer experience considered important? 3 Exploration of Customer experience 4 Who are the affected relevant interested parties? 5 How does it affect ISO/TC 176 and its documents?
  17. 17. Future concepts, forts •Digitalisering •Globala utmaningar •SDG •mm
  18. 18. CARING IS SHARING, SHARING IS CARING My Footprints www.i4quality.se Ebba.Ossiannilsson@gmail.com info@i4qulity.se