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13th	December,	2016	
Dr.	Ebba	Ossiannilsson
EDEN	FELLOW,	OPEN	EDUCATION	EUROPA	FELLOW
Challenges	for	quality	in	open	
and	distance	education	
Challenges	for	quality	in	open	and	distance	education_Ossiannilsson_ICDE 13th	December	2016
Dr. Ebba Ossiannilsson
EDEN FELLOW
OPEN EDUCATION FELLOW
Resercher, SeniorAdvisor and Consultant OOFAT
E-learning and Digitization QualityExpert
EDEN EC
V President SwedishAssociation for Distansducation (SADE)
V President SwedishAssociation for e-Competence (REK)
ICDE_ON_BOLDIC
EADTU and ICDE Quality reviewer, e-learning and MOOCs
EC/ET	WG	Digital	and	online	learninG
IPTS	OpenEdu Framework (quality)
SIS/ISO	Quality Committee
Global	OER	Graduate	Network	(OUGN)
SIS/ISO
Agenda
• Some challenges
• Quality models
around the	
globe
• It	is	time for	a	
radical change
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016	
Quality is	in	the	eye of the	beholder
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
The	Education 2030:	Towards
inclusiveand	equitable quality
education and	lifelong learning for	
all	
Frameworkfor	Action,	which
provides guidance for	
implementingEducation2030
(The	Incheon	Declaration)
Ensure inclusiveand	equitable
quality education and	promote
lifelong learning opportunitiesfor	
all
Access
Inclusionand	equity
Gender	equality
Lifelong learning opportunities
Challenges	for	quality	in	open	and	distance	education_Ossiannilsson_ICDE	13th	December	
2016
The	Qingdao	
Declaration	promotes
use of ICT	to	achieve
education targets in	
new	sustainable
development goals
Global,	lifelong,	
lifewide learning
arenas
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
“A fundamental change is needed in
the way we think about education’s
role in global development, because
it has a catalytic impact on the well-
being of individuals and the future
of our planet,” said UNESCO
Director-General, Irina Bokova.
“Now, more than ever, education
has a responsibility to be in gear
with 21st century challenges and
aspirations, and foster the right
types of values and skills that will
lead to sustainable and inclusive
growth, and peaceful living
together.”
UNESCO: Education needs to
change fundamentally to meet
global development goals
TodayNewspaper 2nd	September	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
The	4th	Industrial	revolution:	what	it	
means,	how	to	cope with	it
• The	impact on	business
• The	impact on	
organizations
• The	impact on	people
Traditional	society	to	
know
Industrial	society	to	
know	and	to	know	
how	to	do
Information	Society	
occupations	that	not	
exist
4th Industrial	
revolution,	cyber	
physical	systems,	
robotization,	big	
data,	3d	printing,	
circular	economy
Challenges	for	quality	in	open	and	distance	education_Ossiannilsson_ICDE	13th	December	2016
Research
Content
Guidance
Assessment
Certification
Selection
Today
Educational	Institution
Research
Research
Research
MOOCs
MOOCs
2030
Research
Content
Guidance
Assessment
Certification
Selection
Selection
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
The	role of education
To	educate people to	solve
todays and	
tomorrows global	
problems	and	challenges
We cant education
todays
students	
for	the	21st	century,	
with methods from	the	
pasts century
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
+	40	Quality	Models	on	
OER;	MOOCs,	E-learning,	
Online	learning
Norm	Based/Process	based
Quality	Matrix
Set	of	Characteristica
Nature	of	quality	interventions
Perspectives stakeholders
Maturity level
Macro,	meso and	micro level
Recommendations
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Quality Assurance	Agencies will become
sprawling education regulations
Quality Assurance	Agencies will
become Increasingly irrelevant
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Norm	based accreditation Process	based enhancement
Normbased vs	Processbased
Accreditation,	Certification,	Benchmarking
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Quality Model Certification Benchmarking Accreditation Advisory
Framework
CHEA	(the	
Council	for	
Higher Education
Accreditation),	
US	
E-xellence
EADTU
OpenupED
EADTU
The eLearning
guidelines
(eLg)
The E-Learning
Maturity Model
(eMM)	
The OLC Quality
Scorecard
Quality Matters Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Quality models a	holistic approach	
(Ossiannilsson	et	al.,	2015)
…Autonomy, Diversity, Inclusiveness, Just for me, Openness, Ownership,
Passion, Participation, Presence, Purpose
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Quality interventions	(Ossiannilsson	et	al	
2015)
Initial/Early Stage Developing Mature Evolving
Stage description
Purpose of quality
schemes
Role of quality
managers/review
ers
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Stakeholders perspectives and	levels of
maturity (Ossiannilsson	et	al	2015)
Designing Implementing Enhancing
Learners pespecive
Teacher perspective
Manager prespective
Organizational leader
perspective
Quality assurance
perspective
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
There is	no	single one and	only quality
model
• Norm based vs
Processbased
• Intervention
• Maturity level
• Macro, meso, micro level
• Stakeholders
• … but the importance of
a holistic, contextualized
approach
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Set	of characteristica (Ossiannilsson	et	al	2015)
• ● Multifaceted – e.g.	systems	use a	multiplicity
of measures for	quality,	and	will often consider
strategy,	policy,	infrastructure,	processes,	
outputs	and	more so	as	to	come	to	a	well-
rounded view of holistic quality.	
• ● Dynamic – e.g.	flexibility is	built in	to	systems,	
to	accommodate for	rapid-changes in	
technology,	as	well as	social	norms.	For	this
reason,	they rarely refer to	specific
technological measures,	and	rather concentrate
on	the	services	provided to	users through that
technology.	
• ● Mainstreamed – e.g.	while all	the	quality
tools surveyed aim at	high-level quality
improvement,	this is	intended to	trickle down	
throughout the	institution	and	be	used as	a	tool
for	reflective practiceby	individual members of
staff in	their daily work.	
• ● Representative	–e.g.	quality systems	seek to	
balance the	perspectives and	demands of
various interested stakeholders,	including
students,	staff,	enterprise,	government and	
society at	large.	
• ● Multifunctional – e.g.	most systems	serve	a	
triple function of instilling a	quality culture
within an	institution,	 providing a	roadmap for	
future improvement,	as	well as	serving as	a	
label of quality for	outside perspectives.	
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Recommendations
• Mainstreaming
• Contextualization
• Professional develoment
at	all	levels
• Communicate and	
promote quality
enhancement
• Address unbundling
• Personalization
• Knowledge transfer	from	
ODL	to	mainstream
• Recognition
• The	role of QAA
• Research	and	scholarship
• Encourage,	facilitate and	
support	implementation		
QE	related to	new	modes	
of teaching and	learning
• Diversity and	flexible
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	education_Ossiannilsson_ICDE13th	December	2016
Disruption – Innovation	and	change for	
future learning
• Learning	activity	in	the	center
• Universities	hold	the	monopoly	to	
award	accreditations	degrees,	will	
this	be	still	in	the	future
• Do	university	offer	what	is	
needed	for	the	labor	market?
• Are	learners	looking	for	products	
or	service
• What	are	the	role	of	professors?
• Agenda	UN	2030
• What	is	the	role	of	universities	in	
Quadruple	Helix	innovation;	
government	/Public,	academic,	
Industry,	citizen
• Need	to	collaborate	for	a	
sustainable	world
Challenges	for	quality	in	open	and	distance	education_Ossiannilsson_ICDE13th	December	2016
Rethinking quality - When the	
questions are about …
• Impact,	short	time impact,	long	
time impact,	and	personal,	social	
and	communityimpact
• Student	engagement and	
satisfaction
• Tracingstudent	activityand	
achievements
• Efficacy of learning
• Interactivity
• Knowledge,	skills,	capabilityand	
competenceies as	as	result of
learning
• Faculty satisfaction with their
conditions ofpracice
• Indicators offacultyengagement
in	academicdecison making
• Validationand	recognition
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Quality	in	open	education	JRC
(Inomorates dos	Santos	et	al.,	2016)	
•Efficacy
•Impact
•Availability
· Accuracy
· Excellence
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016
Challenges	for	quality	in	open	and	distance	
education_Ossiannilsson_ICDE	13th	
December	2016

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Ossiannilsson icde 13_december2016