In this session, companies will provide an overview of solutions and expertise that they can offer to emergency services.

1. PEMEA, GHALE
Boosting the Emergency
Services modernization!
Bertrand Casse
11 April 2019

2. PEMEA, GHALE - Boosting the Emergency Services modernization
Apps
PSAPs
HELP!
• PEMEA (ETSI standard) interoperability between
emergency Apps and emergency services across Europe.
• GHALE by Deveryware.

3. A CHANGING WORLD!
Apps• Upcoming obsolescence of
legacy
• Emergence of new behavior …
• People are travelling more and
more
• At the same time, ES is still
facing the same challenges…

4. CHALLENGES ARE STILL THERE!
Mobile
Firefighter
Ambulace
Disabilities
Apps
Internet /
Telephony
Police
Landline
112
What’s
going on?
• Where the caller is, what his
condition is and state of his
surroundings.
Situation awareness is key!
• Improve accessibility for people
with disabilities.
• OTT providers are still unable to
direct emergency calls.

5. DEVERYWARE‘S PEMEA ANSWER : GHALE
• Implements all aspects of the PEMEA standard.
• Allows Applications and PSAPs to interwork to providing
core and advanced services to help keep people safe.
PEMEA
NETWORK
AppsEU 112 Apps
PSAP-BO
YOUR PSAP
PEMEA
NETWORK
YOUR App
AP
EU 112
CENTERS
A
B

6. ACCURATE LOCATION AND USER INFORMATION
• Javi a Spanish teenager hurt
inside a building in Milan.
– Provide location and updates
to the Italian call-taker
– Because Javi is a minor, ICE
contact details are used to
contact the person’s mother
so that proper treatment can
be arranged.
HELP!
Mobile App

7. BETTER ACCESS FOR ALL
• Alain has trouble hearing and prefers
to use text.
– Using PEMEA chat:
• His messages are instantly
translated into Portuguese
for the Call-Taker
• The call-taker’s messages
are translated into French
for Alain
• Beth is Mute and uses sign language
to communicate.
– Using PEMEA she is able to
indicate this and the PSAP can
initiate a video call with her
using everyday Web technology.
– This works on her smart-phone
or her laptop so she can always
have access to emergency
services.
App 112 Are you in danger?
Help there is a fire
Are you in danger?
What is the problem?
Help there is a fire
Disabilities in all forms
affect one person out
of six in the EU.

8. OVER-THE-TOP VOICE PROVIDERS
• OTT often have trouble knowing where the caller is, and
where to send the call in an emergency.
• The GHALE : SIP-PEMEA Interworking Function (SPIF) allows
OTT phone applications to get to the correct PSAP.
Get the PSAP address
HELP!
PEMEA,
GHALE SPIF
Internet /
Voice Service
Provider
PSAP
PSAP
ESINET

9. GHALE IN A NUTSHELL! EASY TO IMPLEMENT
Interoperability thanks to a Standard!
Whole or solution
or components
On-premises or as
a Cloud service
High-availability and
adhere to GDPR rules
Easy to deploy
4-5 weeks

10. PEMEA,GHALE IS AVAILABLE!
Affordable Trustful Accessible Scalable

11. THANKS!
Please come to see us at
Deveryware stand (#13) for demos.
bertrand.casse@deveryware.com