Ángeles Sánchez-Elvira Paniagua from UNED gave a presentation about Institutional support for prospective and new students in online and distance education as part of the online events by expert pool Student Support within EMPOWER.

1. Student Support
Ángeles Sánchez-Elvira Paniagua
Institutional support for
prospective and new
students in online and
distance education

2. Student Support
Ángeles Sánchez-Elvira Paniagua
 Do you know which are the main necessities and difficulties of prospective
and new students in blended and online learning environments? Do you
know why they drop-out while giving their first steps in their studies?
 Would you like to know how to design and implement effective induction
programmes mediated by ICT?
 Would you like to know about innovative and creative ways to give support
to students during their first academic year to prevent dropout and
promote retention?

3. Student Support
Ángeles Sánchez-Elvira Paniagua
Institutional support
for prospective and
new students in online
and distance education
Mehmet Firat
Antonio M.Teixeira
Marion Stevens
Magdalena Cruz
Ángeles Sánchez-Elvira
Paniagua
Lina Morgado

4. Student Support
Ángeles Sánchez-Elvira Paniagua
Distance Education
Universities
Drop-out rates 30-40%
(Open University UK / UNED Spain)
The highest rates of drop-out occur during
students’ first year, even before they take
their first exams

5. Student Support
Ángeles Sánchez-Elvira Paniagua

6. Student Support
Ángeles Sánchez-Elvira Paniagua
¿What do new students need?

7. Student Support
Ángeles Sánchez-Elvira Paniagua
(Bozarth, Chapman y LaMonica, 2004; Garrison y Anderson, 2003; Lee y Choi, 2011; McLoughlin y Marshall, 2000; Motteram y Forrester,
2005; Salmon, 1988, 2000; Scagnoi, 2001, Rovai, 2001; Palloff y Pratt, 2003). check-list, patially based on Levy (2007).
Action lines
Communication
& Socialization
Organization
& Training
Information
& Orientation

8. Student Support
Ángeles Sánchez-Elvira Paniagua
Clear orientation and information about…
• The institution.
• Curricula/syllabuses
• Methodology of the institution/program
• Guidance towards a succesful registration
• Learning resources
• Technical and previous knowledge and skills requirements
• Initial self-diagnosis about skills for distance/online learning
• With whom and how to contact when needed
• Study Guides
• Clear Schedules
• Clear information about assessment procedures and criteria

9. Student Support
Ángeles Sánchez-Elvira Paniagua
Effective communication channels and facilitation of supporting
networks to create group identity and feelings of belonging
 Administrative Staff
 Academic Staff
 Peer-to-peer and mentory
 Online interaction spaces

10. Student Support
Ángeles Sánchez-Elvira Paniagua
• Training for the development of distance learning competences (e.g.
Self-regulated learning)
• Training for the use of the methodological resources
• Specific training for the use of the technological resources
Training opportunities
to become a successful
distance/online
learner

11. Student Support
Ángeles Sánchez-Elvira Paniagua
How to design Induction programs to become
a succesful distance education learner
Integral
institutional
approach
Procesual approach
along the first year
“networked learning”
approach
Sánchez-Elvira, 2014

12. Student Support
Ángeles Sánchez-Elvira Paniagua
Distance
Education
Institutions show
a genuine
concern about
how to support
their new
students

13. Student Support
Ángeles Sánchez-Elvira Paniagua
International Panel
Drop-out, self-regulated learning and Institutional Induction Plans
in Distance Education
Back in time…2014
David Wilson, OPEN UK Masako Masuda, CEDERJMagdalena Cruz, UAPA
A.Sánchez-Elvra, UNED

14. Student Support
Ángeles Sánchez-Elvira Paniagua
Innovative keys to
prevent drop-out in
open and distance
education:
International
experiences
(2016)
UAPA (Dominican Republic), UNED Spain
UNAM (México), CEDERJ (Brasil),
UNED (Costa Rica), Santo Tomás (Colombia),
UTN (Argentina), UAB (Portugal),
ANADOLU (Turkey)

15. Student Support
Ángeles Sánchez-Elvira Paniagua
Book Presentation
AIESAD Conference. July 2016. UNED. Madrid

16. Student Support
Ángeles Sánchez-Elvira Paniagua
A website for the book

17. Student Support
Ángeles Sánchez-Elvira Paniagua
• Video and
downloadable archive
for each chapter
• An OPEN book

18. Student Support
Ángeles Sánchez-Elvira Paniagua

19. Student Support
Ángeles Sánchez-Elvira PaniaguaThe Latin-American perspective

20. Student Support
Ángeles Sánchez-Elvira Paniagua

21. Student Support
Ángeles Sánchez-Elvira Paniagua
Anadolum eCampus presentation:
An example of video-introduction to the system

22. Student Support
Ángeles Sánchez-Elvira Paniagua
Marion Stevens
StudyCoach

23. Student Support
Ángeles Sánchez-Elvira Paniagua
“Our rationale for setting up a “Virtual Studiecoach" is based on a belief that despite the fact
that media-enhanced learning is increasingly commonplace throughout all learning sectors,
there has not been an overall and general Start and Support Study Model. We want
to help students on their way to a successful completion of their studies at the Open
University and support services are necessary for the study process plus
they can make learning faster and pleasant”

24. Student Support
Ángeles Sánchez-Elvira Paniagua
https://www.ou.nl/web/studiecoach

25. Student Support
Ángeles Sánchez-Elvira Paniagua
• Orientation webs with relevant information.
• Online self-diagnosis of competences for distance/online
learning
• Online guided procedures (e.g. registration).
• Induction Packs /guides, multimedia materials
• Workshops and seminars (face-to-face, blended, online), before
or after registration
• Formal or informal online training previous registration or at
the beginning of a course (e.g. OER, MOOC…)
• Initial Online Modules (practical previous experience with the
virtual environment and the tools)
• Asynchronous and synchronous spaces of communication
• Synchronous online help (e.g.. help desk/live desk).
• Peer-to-peer mentoring.
• Social networks (e.g. Facebook or twitter)
Support actions for prospective and new students

26. A. Sánchez-Elvira Paniagua
By giving a support
of quality to our
new students to
get them prepared
Making “imposible” possible

27. Student Support
Ángeles Sánchez-Elvira Paniagua
Thank you!