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Andreas GrabnerAnil Chintalapudi
Director, Verizon Enterprise Solutions
grabnerandi
DevOps Activist, Dynatrace
AI-Powered DevOps
Injecting Speed & Quality
Across Verizon’s Cloud Pipelines
@grabnerandianilchintalapudi
#2 Status Quo: Frictions#1 First DevOps Successes
#4 AI-Powered DevOps Tool
Chain
#3 Next: Empowerment
#1 First DevOps Successes
What have we done and achieved so far?
•3xfaster build and test cycles
•50% faster deployment
(every two weeks, rather than once a month)
•33% faster revenue realization
•50% reduction in issues
#1 Deployment & Pipeline #2 Feedback Loops #3 Cultural Change
AWS Webinar: https://pages.awscloud.com/devops_dynatrace_june_2017.html
#1: Pipeline & Deployments
#2: Feedback Loops
1 Monolithic App
6 Weeks to DevOps’ify App
Goal: Cloud Continuous Delivery
Dev take Ops Ownership
#3: Culture
#2 Status Quo: Frictions
Status Quo: Challenges
ALERT DROWNING
#3 Next: Empowerment
Empowering DevOps Operation Teams
One Click/Auto Mitigating Action
#4 AI-Powered DevOps Tool
Chain
Artificial Intelligence – Verizon's Own Approach
Dynatrace Artificial IntelligenceDynatraceOneAgent
Dev Perf/Test Ops Biz
Shift-Left: Break Pipeline Earlier
Improve MTTR: Auto-Mitigation
Shift-Right: Tags, Deploys, Events
Actionable Feedback Loops
Shift-Right: Tags, Deployments & Events
docker run –e DT_TAGS=BLUE
dtcli tag srv CartServicev2 GREEN
dtcli evt push host .*demo
version=123 source={git_commit}
dtcli evt push pg tomcat1
desc=JVMMemIncr hint=+100MB
Dynatrace Smartscape
Release
Automation
Dynatrace Automation
API, CLI, Auto-Detection
Improve MTTR: Automate Mitigate with AI Data
Auto Mitigate!
1 CPU Exhausted? Add a new service instance!
3 Issue with BLUE only? Switch back to GREEN!
?Escalate at 2AM?
2 High Garbage Collection? Adjust/Revert Memory Settings!
4 Hung threads? Restart Service!
5 Still ongoing? Initiate Rollback!
Escalate
? Still ongoing?5
1
2
3
4
Mark Bad Commits
Update Dev Tickets
…
…
Impact Mitigated??
?
Shift-Left: Break Pipeline Earlier
c0123bd
nov17
myservice:nov17 myservice:nov17
space:UAT
space:PERF
myservice:nov17
Selenium Perf Data
space:PERF
myservice:nov17myservice:nov16 space:PROD
myservice:BLUE
myservice:GREEN
myservice:nov17
space:PROD
myservice:BLUE
myservice:GREEN
space:PROD
myservice:nov16
Shift-Left: Performance as Self-Service
myservice:tmp57 myservice:tmp57
space:PERF
c0123bd
Actionable Feedback Loops: Business
Success Criteria
Labels become Key User Action
Live Data Queries
New Requirement Definition
Dev Perf/Test Ops Biz
Shift-Left: Break Pipeline Earlier
Improve MTTR: Auto-Mitigation
Shift-Right: Tags, Deploys, Events
Actionable Feedback Loops
DevOps is about … … creating more value …
… making money faster …
… by also making your life
easier!
Questions?
Give this a try and see for yourself!
Free Trial: http://bit.ly/dtsaastrial
Andreas GrabnerAnil Chintalapudi
Director, Verizon Enterprise Solutions
grabnerandi
DevOps Activist, Dynatrace
@grabnerandianilchintalapudi
Connect with us!
Participate in our Forum :
community.dynatrace.com
Like us on Facebook :
facebook.com/dynatrace
Follow us on LinkedIn :
linkedin.com/company/dynatrace
Follow us on Twitter :
twitter.com/dynatrace
Watch our Videos & Demos :
youtube.com/dynatrace
Read our Blog :
https://www.dynatrace.com/blog/
www.dynatrace.com

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AI-Powered DevOps: Injecting Speed & Quality Across Verizon’s Cloud Pipelines

  • 1. Andreas GrabnerAnil Chintalapudi Director, Verizon Enterprise Solutions grabnerandi DevOps Activist, Dynatrace AI-Powered DevOps Injecting Speed & Quality Across Verizon’s Cloud Pipelines @grabnerandianilchintalapudi
  • 2. #2 Status Quo: Frictions#1 First DevOps Successes #4 AI-Powered DevOps Tool Chain #3 Next: Empowerment
  • 3. #1 First DevOps Successes
  • 4. What have we done and achieved so far? •3xfaster build and test cycles •50% faster deployment (every two weeks, rather than once a month) •33% faster revenue realization •50% reduction in issues #1 Deployment & Pipeline #2 Feedback Loops #3 Cultural Change AWS Webinar: https://pages.awscloud.com/devops_dynatrace_june_2017.html
  • 5. #1: Pipeline & Deployments
  • 7. 1 Monolithic App 6 Weeks to DevOps’ify App Goal: Cloud Continuous Delivery Dev take Ops Ownership #3: Culture
  • 8. #2 Status Quo: Frictions
  • 11. Empowering DevOps Operation Teams One Click/Auto Mitigating Action
  • 12. #4 AI-Powered DevOps Tool Chain
  • 13. Artificial Intelligence – Verizon's Own Approach
  • 15. Dev Perf/Test Ops Biz Shift-Left: Break Pipeline Earlier Improve MTTR: Auto-Mitigation Shift-Right: Tags, Deploys, Events Actionable Feedback Loops
  • 16. Shift-Right: Tags, Deployments & Events docker run –e DT_TAGS=BLUE dtcli tag srv CartServicev2 GREEN dtcli evt push host .*demo version=123 source={git_commit} dtcli evt push pg tomcat1 desc=JVMMemIncr hint=+100MB Dynatrace Smartscape Release Automation Dynatrace Automation API, CLI, Auto-Detection
  • 17. Improve MTTR: Automate Mitigate with AI Data Auto Mitigate! 1 CPU Exhausted? Add a new service instance! 3 Issue with BLUE only? Switch back to GREEN! ?Escalate at 2AM? 2 High Garbage Collection? Adjust/Revert Memory Settings! 4 Hung threads? Restart Service! 5 Still ongoing? Initiate Rollback! Escalate ? Still ongoing?5 1 2 3 4 Mark Bad Commits Update Dev Tickets … … Impact Mitigated?? ?
  • 18. Shift-Left: Break Pipeline Earlier c0123bd nov17 myservice:nov17 myservice:nov17 space:UAT space:PERF myservice:nov17 Selenium Perf Data space:PERF myservice:nov17myservice:nov16 space:PROD myservice:BLUE myservice:GREEN myservice:nov17 space:PROD myservice:BLUE myservice:GREEN space:PROD myservice:nov16
  • 19. Shift-Left: Performance as Self-Service myservice:tmp57 myservice:tmp57 space:PERF c0123bd
  • 20. Actionable Feedback Loops: Business Success Criteria Labels become Key User Action Live Data Queries New Requirement Definition
  • 21. Dev Perf/Test Ops Biz Shift-Left: Break Pipeline Earlier Improve MTTR: Auto-Mitigation Shift-Right: Tags, Deploys, Events Actionable Feedback Loops
  • 22. DevOps is about … … creating more value … … making money faster … … by also making your life easier!
  • 23. Questions? Give this a try and see for yourself! Free Trial: http://bit.ly/dtsaastrial Andreas GrabnerAnil Chintalapudi Director, Verizon Enterprise Solutions grabnerandi DevOps Activist, Dynatrace @grabnerandianilchintalapudi
  • 24. Connect with us! Participate in our Forum : community.dynatrace.com Like us on Facebook : facebook.com/dynatrace Follow us on LinkedIn : linkedin.com/company/dynatrace Follow us on Twitter : twitter.com/dynatrace Watch our Videos & Demos : youtube.com/dynatrace Read our Blog : https://www.dynatrace.com/blog/

Hinweis der Redaktion

  1. Lets start with what Verizon has already achieved. If you want to learn more – we talked about this during our AWS Webinar
  2. At PERFORM I remember you talking a lot about how much you invested in your Pipeline, Automated Deployments as well as in your whole DevOps Tool chain
  3. I also remember you using Hygieia and actually extending it to pull in Dynatrace UEM Data
  4. I was also fascinated about how you changed culturally by allowing development teams to learn what it means to do “Test Driven Development”, “Deploying into the Cloud” and “Operating an Application”
  5. We have seen many new technologies on the horizon. And with DevOps promoting “Choose the best technology for your problem” you quickly end up with a lot of moving pieces
  6. The problem is that most monitoring tools simply aren’t good enough anymore. That’s not to say they have zero value, they’re just not good enough. Why is that?
  7. Despite expensive investments in multiple monitoring tools, we still see companies doing this bad behavior… war rooms, reactive, finger pointing... You can’t afford to have people watching dashboards all the time. You can’t afford to have 50 people in a war room or on bridge call responding to a problem. If you’re doing this, you’re not innovating. And if you’re not innovating, you will become digital prey.
  8. DevOps Operations Teams Have a lot of “Feedback Loop data” but not the expertise to understand and act on it on their own Feedback Loop is not Actionable! Alert Drowning! Results in Large Meetings during “Crisis Management” Actual Numbers from Verizon on # of People & Hours involved in Root Cause Analysis and Remediating Actions Explain the typical “MANUAL ACTIONS” of a “Crisis Management Situation” Fault Domain Isolation: App, Infra or Configuration Problem Get evidence on potential root cause, e.g: look up log files, code or config changes … After consulting with “domain experts” decide on whether to A) FIX B) ROLLBACK
  9. Now lets learn from some of those companies that made a transformation and those where DevOps was always in their DNA
  10. Better Root Cause Information Linking all the evidence from Code Change to Impact to Problem Ticket “One Click” Remediation Action Automating manual Remediation Actions to be executed by DevOps Operations Team “One Click” follow up actions Open Tickets in JIRA, … Post Mortems in Confluence, …
  11. Quickly Explain the approach Verizon itself took
  12. And how that has inspired Dynatrace to build our own AI to support exactly these use cases for better production monitoring
  13. But there is more than production! There is more we can do throughout the whole DevOps Toolchain
  14. But there is more than production! There is more we can do throughout the whole DevOps Toolchain