Join us to hear from the State of Colorado and Fannie Mae about how these leading Public Sector innovators built engaging apps faster by using the App Cloud. Learn best practices and what other options they considered, how to optimize UX for business users and consumers, how to connect customer data, and how to design for micro-moments. Watch the video now: http://blogs.salesforce.com/company/dreamforce/

1. Innovation Showcase: Top Public
Sector Apps Built on App Cloud
​ Tim McCormick
​ Area Vice President, State & Local Government
​ Tim.mccormick@salesforce.com

2. Tim McCormick
Area Vice President, State & Local Government
Salesforce

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statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,
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Safe Harbor

4. Introducing: Salesforce App Cloud
FORCE HEROKU ENTERPRISE THUNDER
AppExchange Trailhead
Shared Identity & Data Model Integration Shield
Trusted and Connected Platform
Run all your apps on a trusted platform
Speed and Agility
Every employee can build fast with clicks or code
Complete Enterprise Ecosystem
Best place to learn, build, buy, and sell apps

5. Brian Walsh
Director, Multifamily Business Transformation, Fannie Mae

6. About Fannie Mae Multifamily
§ Fannie Mae is the leading provider of apartment financing (multifamily
properties).
§ We work with a national network of brokers to finance apartment
buildings and cooperatives.
§ For more than 25 years, Fannie Mae Multifamily has relied on its
Delegated Underwriting and Servicing (DUS®) program to finance
multifamily rental housing. DUS is a unique model that relies on three
core principles:
§ Leveraging private capital
§ Aligning interests through risk-sharing
§ Providing superior asset management

7. § Simplify infrastructure
§ Maximize Delegation
§ Efficient Origination Model
§ Competitive Platform
Project Goals

8. Selection Process – Adopting Salesforce
Market
Survey
(COTS, BPM, PaaS)
Request for
Proposal
Proof of Fit
Enterprise
Cloud Policy
Security
Validation
(Encryption, SSO, IP
Filtering)

9. Results We Have Seen To Date
FROM TO RESULT
Multiple Systems & Manual
Processes
End-to-End Platform Retire Systems
Duplication of Effort Straight Through Processing Reduction in level of effort to process
deals at lender shops.
Ad Hoc Task Management Automate Workflow 20% savings in turnaround time on
processing transactions
Manual Pipeline Automated Pipeline Real-time pipeline tracking/
dashboards
Limited System Flexibility –
months to release
Rapid Prototype and
Development
Priority configuration updates and
testing within 24 hours

10. Key Learnings
• Configure and solicit feedback
before turning to Apex and Visual
Force pages
• Invest in training materials and a
rollout implementation plan as it
will pay dividends
• Develop and agree upon a
deployment strategy in the early
stages of your project

11. Moshe Cohen
Director, Multifamily Business Transformation, Fannie Mae

12. What We Built - DUS GatewayTM
• DUS GatewayTM provides a single destination for managing data, documents and
communications for processing apartment loan transactions.
• Successful roll-out of DUS Gateway to 1400 users internal/external (June ‘15) leveraging:
o Sales Cloud
o Community Portal
• First releases included:
o DUS Gateway (Salesforce)
o Operational Data Store
o Data Warehouse
o Address Standardization Service
o Authorization and Authentication (Salesforce)
o Audit and Logging
o Reference Data Management

18. Chetna Mahajan
Senior Director, Business and Enterprise Applications, State of Colorado
ü Technology and Science Index - #4 : Forbes
ü Innovation - #8 : Bloomberg
ü Technology - #8 : CNBC

19. Governor’s Office of Information Technology
Introducing: State of Colorado
Trail blazing the technology landscape in public sector
2014 Award Winner for Innovation and Business Transformation
Where are we headed:
§ Cloud and mobile first
§ Secure Colorado
§ Application Rationalization
§ from 1200 to 1000 applications in 2 years
§ Modernize mission critical applications for state agencies
§ Human Services, Dept of Corrections, Dept of Revenue
§ Back to basics
§ Establishing standards and governance to find synergies and drive efficiencies

20. ​ Resource Constraints (need to do more for less)
§ Funding
§ People
​ Culture
§ From keeping-the-Lights-On to being a service
delivery organization
​ No Standards
§ 1000+ state applications to support with
redundant and overlapping business functions
§ Need for standardization and governance
Our Challenges

21. ​ Transformation
​ From a reactive organization to a proactive
organization (service delivery)
​ Be ahead of the Customers
​ Being the Apple’s of the public sector:
​ No one knew they needed an iPhone before
they existed
​ Speed, Security and Mobility
​ Deliver services to our agencies and citizens
in a fast, secure and mobile way
Our Vision

22. § Model after GSA
§ Rationalized their applications footprint from 1200 to 500
§ Don’t have build everything from scratch
§ Interfaces have consistent look and feel, easy to use
§ Data security was our primary requirement.
§ Salesforce government cloud is FedRamp certified.
§ Needed to re-platform critical applications to modern
infrastructure
§ Better performance, scalability, capacity and disaster recovery
§ Case Management, Inspection Systems, Legislative Tracking etc.
need to modernize
Why We Chose Salesforce
Magic Quadrant for Mobile
Application Development
Platforms, Worldwide July 25,
2015

23. ​ Created 40+ applications on Force.com for 14+ agencies
v PEAK
v Legislative Tracking System
Consolidating applications
v Case Management
v Inspections
Training resources to develop and support Salesforce platform and applications
Drive adoption through simplifying onboarding and intake processes
Making the move

24. Program Eligibility and Application Kit (PEAK)
Colorado’s self-service application that allows
Coloradans to apply for medical, food, and cash
assistance online.
Case Study: PEAK App
Built on Salesforce platform featuring:
§ Real time, no touch shared medical
eligibility check and benefits submission
§ Mobile capability
§ NASCIO 2015 award winner

25. v Multiple initiatives that help people build on Salesforce
v Hackathons
v Streamlined Onboarding and Intake processes
v Center of Excellence
v Communities of Practice
v Colorado Salesforce User Group for Government
Best Practices at State of Colorado

26. ​ Program Team
• Platform vision and roadmap
• Identifies enterprise future needs & opportunities
• Data Management strategy
• Manages enterprise ORG strategy
​ CoE
• Enterprise process development & governance
• Bi-directional communication & collaboration
• Provide consulting services to business
CoP
• Setting best practices
• Education & Training
Salesforce Program at OIT

27. ​ Cultural shift is slowly coming and while there was
fear at first, its been a positive change
​ Increased use of automation and agile tools and
methodologies to improve productivity
​ Agency partners trust us more to be able to build
good solutions and deliver in a timely manner
Results

28. ​ State wide contract for more flexibility and support,
​ Continuing consolidation efforts onto the platform
​ Increasing cloud adoption
​ Mobile app for citizens for all the services we offer
Where We Are Going Next

29. VIDEO
https://www.youtube.com/watch?v=ZpRjPz4iglQ&feature=youtu.be

30. Q&A

31. Win one of ten SONOS speakers at the App Cloud Keynote!
App Cloud Product Showcase
Moscone North
IT Ranger Station in the Dev Zone
Moscone West, 2nd Floor
Thursday, September 17, 2pm — Moscone South
Tod Nielsen
EVP, App Cloud
Salesforce
Mike Anderson
CIO
Crossmark
Herry Stallings
AVP App Dev
USAA
Heather Quiqley-Allen
VP Marketing
Bosma Enterprises
Learn more about App Cloud

32. Share Your Feedback, and Win a GoPro!
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each completed survey
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33. Thank you