This presentation will give you tips for effective communication. The ppt contains information about developing communication skills. This ppt tells how to make proper use of verbal, non-verbal, written, and visual communication. The benefit of effective communication is clear and briefly explained in this presentation with examples. This ppt lets you know how to make use of communication skills in business and day-to-day conversations. This ppt contains information about the importance of effective communication.

1. PRESENTATION TOPIC: COMMUNICATION SKILLS
PRESENTED BY: OPTOM NIMRA MURTAZA
INTRODUCTION &VERBAL
COMMUNICATION SKILLS
NONVERBAL COMMUNICATION
SKILLS
WRITTEN COMMUNICATION
SKILLS
VISUAL COMMUNICATION
SKILL

2. “COMMUNICATION SKILLS”

3. COMMUNICATION SKILLS:
BRIEF INTRODUCTION:
• Communication skills are the abilities you use
when giving and receiving different kinds of
information. Some examples include
communicating new ideas, feelings or even
an update on your project. Communication
skills involve listening, speaking, observing
and empathizing. It is also helpful to
understand the differences in how to
communicate through face-to-face
interactions, phone conversations and digital
communications like email and social media.

4. EXAMPLES OF COMMUNICATION SKILLS:
• Active listening
• Adapting your communication style to your audience
• Friendliness
• Confidence
• Giving and receiving feedback
• Volume and clarity
• Empathy & Respect
• Understanding nonverbal cues & responsiveness

5. TYPES OF COMMUNICATION:
i. Verbal Communication:
ii. Non-verbal Communication:
iii. Written Communication:
iv. Visual Communication:

6. “VERBAL COMMUNICATION”
• Verbal communication is oral in nature. Oral
communication encompasses various
activities such as talking, laughing or
listening. We often navigate different
emotional situations through oral forms of
communication.
• Verbal communication is the use of words to
convey a message. Some forms of verbal
communication are written and oral
communication.

7. VERBAL COMMUNICATION SKILLS:
• ACTIVE LISTENING:
is an important skill. However, when we communicate, we tend to spend
far more energy considering what we are going to say than listening to the
other person.
• USE CONCISE LANGUAGE:
Being succinct when speaking not only make your message
easier to understand but also gets your main points across
to the audience sooner.

8. CONTINUED…
• UNDERSTAND YOUR AUDIENCE:
To effectively communicate messages, you need to understand
your audience and put yourself in their position. Not everyone
has the same knowledge or background as you.
• Be mindful of your tone:
Your tone plays a crucial role in verbal communications, and
how you use it can affect the way your audience engages with
you. Combing a friendly and warm tone with a smile makes a
positive impression.

9. CONTINUED…
• PAY ATTENTION TO YOUR BODY LANGUAGE:
• Your body language can affect how you deliver
messages despite it being a non-verbal
method of communication.
• SPEAK WITH CONFIDENCE:
• Confidence is crucial because if you sound like
you do not believe in what you are saying,
neither will your audience.

10. “WRITTEN COMMUNICATION
SKILLS”

11. • DEFINITION:
“Written communication is the act of writing,
typing or printing symbols like letters and
numbers to convey information.”
MAJOR BENEFIT:
It is helpful because it provides a record of
information for reference.

12. FORMS OF WRITTEN COMMUNICATION
• Books
• Pamphlets
• Blogs
• Letters
• Memos
• Emails
• Chats

13. STEPS TO DEVELOP WRITTEN COMMUNICATION
SKILLS:
• Strive for simplicity
• Don’t rely on tone
• Take time to review your written communications
• Keep a file of writing you find effective or enjoyable

14. STRIVE FOR SIMPLICITY:
• Written communications should be as simple and clear as
possible. While it might be helpful to include lots of detail
in instructional communications, for example, you should
look for areas where you can write as clearly as possible for
your audience to understand.

15. DON’T RELY ON TONE:
• Because you do not have the nuance of verbal and nonverbal
communications, be careful when you are trying to communicate a
certain tone when writing. For example, attempting to communicate
a joke, sarcasm or excitement might be translated differently
depending on the audience. Instead, try to keep your writing as
simple and plain as possible and follow up with verbal
communications where you can add more personality.

16. TAKE TIME TO REVIEW YOUR WRITTEN
COMMUNICATIONS:
• Setting time aside to re-read your emails,
letters or memos can help you identify
mistakes or opportunities to say
something differently. For important
communications or those that will be sent
to a large number of people, it might be
helpful to have a trusted colleague review
it as well.

17. KEEP A FILE OF WRITING YOU FIND EFFECTIVE OR
ENJOYABLE:
• If you receive a certain pamphlet, email or memo
that you find particularly helpful or interesting,
save it for reference when writing your own
communications. Incorporating methods or styles
you like can help you to improve over time.

18. HOW TO IMPROVE YOUR WRITTEN COMMUNICATION
SKILLS:
• Know your goal before you begin writing
Having a clear goal in mind keeps your writing focused and clear. This goal might
be to get the reader to take action, respond to your email, or to know of important
information. Whatever your goal may be, you want to get to it as quickly as possible
at the beginning of the message. Lead with the key point and follow up with the
details needed to understand it. Organizing your message in this way gets the point
across in a way that even readers who might skim through it will understand.

19. INCLUDE ONLY NEED-TO-KNOW DETAILS
After you’ve written your first draft, read through it and ask the following three
questions of every single sentence:
• Is the goal of the message clear and concrete?
If you need a report or a project update, give a specific deadline rather than just
vaguely stating that it’s urgent. State what specific details you expect that report or
update to include. The reader should be able to immediately understand what you
expect from them and when without decoding your message.

20. Is this detail necessary for the reader to
understand the goal of the message?
If you can remove a whole sentence and the reader
could still figure out what they need to do, consider
removing it.
Is this written as simply and directly as possible?
You’re writing to get the point across while leaving as
little room for misinterpretation as possible. While a
certain industry-specific term or bigger word might be
more specific to the meaning of your message, if your
reader doesn’t understand the nuance of its meaning
and you do, consider a simpler, more accessible word
choice.

21. Make use of outlines:
For longer texts such as a report, take the time to write out an outline to
organize your thoughts and determine the best way to organize the
information. Outlines can be invaluable resources as you write because they
ensure that you make every necessary point in a logical order.
Keep it professional:
Even if you’re just sending a quick email to one of your closest coworkers,
avoid jokes or private complaints. The safest approach is to assume all
written communications could be shared with the entire office. Before you
hit send, ask yourself, “Is this email something you would be okay with
everyone reading?”

22. Edit thoroughly:
Read through everything two or three times. Besides proofreading for basic
grammar and spelling, pay attention to how it sounds. Ask basic questions
about the clarity and efficiency of what you’ve written, such as:
How does it flow?
Does it make sense?
Are there too many unnecessary details?
Are there any missing details needed to understand the main point? Have you
written it simply and directly?
Then, save a draft and step away from it for a few minutes while you work on
another task. Come back to it afterward and read through it again . Once u find
everything written so perfectly then it is ready to be sent to others.

23. NON-VERBL
COMMUNICATION SKILLS

24. WHAT’S NON-VERBAL COMMUNICATION:
 Nonverbal communication is the transfer of
information through the use of body language
including eye contact, facial expressions, gestures
and more.
 For example, smiling when you meet someone
conveys friendliness, acceptance and openness.
 Everyone of us uses nonverbal communication
whether we know it or not.
 Nonverbal communication dependent on seeing and
analyzing physical movements as opposed to the
other communication skills such as visual or verbal
communication etc.

25. WHY IS NONVERBAL COMMUNICATION
IMPORTANT?
 Nonverbal communication is important because it gives us
valuable information about a situation including how a person
might be feeling, how someone receives information and how
to approach a person or group of people.
 Paying attention to and developing the ability to read
nonverbal communications is an invaluable skill you can
leverage at every stage of your career.

26. BENEFITS OF EFFECTIVE NONVERBAL
COMMUNICATION:
 There are several ways nonverbal
communication can support our ability to
communicate effectively in the workplace or
anywhere required , including:
 It supports our message.
 It communicates messages.
 It shows intention.
 It conveys feelings.
 It offers support.
 It showcases our personality.
 It indicates a desired action.
 It deescalates tension.

27. TYPES OF NONVERBAL COMMUNICATION:
1. Body language:
 It is the way someone situates their
body according to the situation,
environment, and how they are
feeling.
 Example: Someone might cross his
arms around his chest when feeling
angry.

28. Continued…
2. Movement:
 The way someone moves their arms or legs such
walking quickly or slowly, fidgeting, standing or
sitting can all convey different messages.
 Example: sitting still and paying attention in the
class conveys respect and undivided attention.

29. 3. Posture:
 The way someone is sitting or
standing can also convey
different messages.
 Example: Someone might sit
upright straight when feeling
proud or confident.

30. 4. Gestures:
 While gestures vary widely across
communities, they are generally used both
intentionally and unintentionally to convey
information to others.
 Example: Someone might display a hand
up to make the other person stop talking
 Or someone might display a thumbs up to
communicate confirmation or when they
feel positive about something.

31. 5. Space:
 Creating or closing distance between our self
and the people around us, we can also convey
message about our comfort level, the
importance of the conversation, our desire to
support or connect with others and more.
 Example: We might two to three feet apart
when meeting someone new to respect ours an
their boundaries. We also stand at a little
distance from the people we respect.

32. 6. Paralanguage:
 Paralanguage includes the non-language elements of
speech, such as our talking speed, pitch, intonation,
volume and more.
 Example: we talk faster when we are excited about
something and talk slowly putting emphasis on each
word when we are angry or trying to explain
something.

33. 7. Facial expressions:
 One of the most common forms of nonverbal
communication is facial expressions. Using
the eyebrows, mouth, eyes and facial
muscles to convey emotion or information
can be very effective.
 Example: Someone might raise their
eyebrows or scrunch them in confusion.

34. 8. Eye contact:
 Strategically using eye content (or lack of eye contact) is an
extremely effective way to communicate your attention and
interest.
 Example: making a proper eye contact with the speaker
shows the understanding of the message being conveyed
whereas looking away means lack of understanding.
9. Touch:
 Some people also use touch as a form of communication.
Most commonly, it is used to communicate support or comfort.

35. • This form of communication
should be used sparingly and only
when you know the receiving party
is okay with it.
•Example: Placing your hand on a
friend’s shoulder may convey
support or empathy.

36. “VISUAL COMMUNICATION SKILLS”

37. “VISUAL COMMUNICATION”
• Visual communication skills refer to one’s ability to communicate through the
signals received by eyes. Any nonverbal communication utilizing the sense of
sight is, therefore, known as visual communication.

38. VISUAL COMMUNICATION SKILLS:
• Visual communication skills require the use of
visual aids which are read or viewed for ideas and
information to be communicated. For instance,
graphs, charts, maps, books, posters, packaging
design, screen-based media etc. are all types of
visual aids.

39. • . Seek inspiration:
Coming up with designs for visual communication does
not necessarily require you to have the knowledge and
experience of a designer. The only thing you need to
do like a designer is to seek inspiration everywhere, in
everything you see or do. This is important because it
makes you more curious, observant, open-minded, and
imaginative, helping the achievement of creativity as a
state of mind.

40. • MAKE IT SUCCINCT:
• As with any other form of communication, make visual
communication as comprehensive as possible. Ensure
that your creativity and the message to be conveyed
intersect in a manner that the information is conveyed as
clearly as possible. Always remember that the basic
purpose of visualization is to communicate complexity
with simplicity.

41. • MAKE IT A TREAT FOR THE EYES:
• This part is the most difficult because it requires maintaining a
balance. Good typography as well as the use of a visually
appealing color palette can always help in making the
readability of your message better, provoking the emotional
response you wish to obtain. However, overdoing any of these
can cause confusion or distraction. Learning the psychology of
colors is a great way to start!