A short presentation that provides insights into the steps you need to take, and the things you need to consider, to develop an end-to-end lending process that is truly paperless.

1. Paperless Lending Made Easy: Streamlining the Loan Management Process Moderator: Dan Kim – Product Marketing Manager Presenter: David Geddes – Manager, Sales Operations

2. Agenda Business Challenges with Paper-Based Lending Ideal Paperless Lending Environment Benefits of Paperless Lending 5 Things to Consider When Going Paperless How to Get Started Summary Next Steps

4. reduce costs, and

6. Manual Lending Process Requires documents compiled from various sources Hardcopy files add delays in the approval process Time wasted looking for misplaced or in use documents Reprints, couriers and physical storage fees drive costs higher

7. LOS Helps Provide Some Automation Using an LOS helps deal with some automation and electronic processing Compile loan applications electronically May include some workflow Some files still come in hard copy Eventually all files are printed and stored in hard copy

8. What is the Ideal Lending Process? End-to-end processing of loan application No printing required Scanning solution for hardcopy documents Integration with ECM for automated uploads Entire loan application folder stored in your ECM system Integration with Online Banking to expose lending files

9. Paperless Lending – The Process Customer access via 3rd party portal (e.g. Banking/ brokerage portal) Email/SMS notification of document availability Scan and Index LOS System Secure Authorized Access Loan officer workstation Doc. Mgmt. System WWW SSO APIWEB API SOAP PDF TIFF Upload via ECM integration Compile Verify Approve Store Manage Access Output to print for client copy Electronic signature capture

11. Higher level of security with Digital Signatures

14. Empower them to make informed decisions

16. Information Security

18. Business Continuity

21. 1. How Digital Signatures Work All electronic forms must have signing blocks created

22. 1. How Digital Signatures Work Work with your LOS provider to get digital signature-ready forms & workflow Acquire digital signature technology Configure Adobe for appropriate verification/certificate plugins

23. Increased Security with Digital Signatures Digital signature technology prevents altering of documents Icons show the validity of a signature

24. Increased Security with Digital Signatures Click on a Signature to view the Status:

25. Increased Security with Digital Signatures Click on a Signature to view the Status:

26. 2. Effects on the Borrower Approval Interview

27. 2. Effects on the Borrower Approval Interview Can affect the order of operations

28. 2. Effects on the Borrower Approval Interview Can affect the order of operations May require some re-design on the workstation

29. 3. How to Deal With Hardcopy Files Some files still originate in hardcopy 3rd party appraisals Proof of income letters Receipts, invoices, title Plan to have a capture solution Understand the workflow and how/when files are scanned & uploaded

30. 4. Automate the Upload of Loan Files If you’re using an LOS: Look for Integration with your document management system Discuss digital signature options they have developed If you’re self-managing the loan forms: look to automate the upload using “hot folders” use scanning/indexing tools Investigate your options for digital signatures

31. 5. How the Borrower Gets Their Copy Be Flexible - some borrowers may insist on printed copies Look for integration between your Document Management system and Online Banking Be selective in which files are offered via online banking

32. How to Get Started You don’t have to get there in 1-step Start with scanning hardcopy funded loans Decide what to do with archived files Work with all providers to prepare for additional functionality Consider Doxim’s 5 Easy Steps for DM Deployment

33. Apply the “5 Easy Steps for DM Deployment” Business Assessment Identify & prioritize Take a phased approach Benefit realization Leverage your investments

34. Overall Summary Paperless Lending doesn’t have to be achieved in a single phase Electronically stored loan files provide many benefits Digitally signed documents are more secure Several digital signature solutions/methods A scanning & indexing solution is required for hardcopy forms Borrowers can benefit from Paperless Lending

35. Next Steps Include your LOS provider in your planning Understand the hardware & software requirements Optimize the overall business process for paperless lending Other Resources: Digital Signing Technology: Topaz, DocuSign LOS Providers: Technicost, ProLender, Horizon

36. Visit www.doxim.com to learn more Contact us at webinar@doxim.com Follow us on twitter @doxim_inc Subscribe to our YouTube channel, Doxim TV