Improved member onboarding represents a unique opportunity to build member loyalty, uncover and address member needs, and turn new members into advocates for your Credit Union. Automating your member onboarding process with OpenAdvantage® from Doxim allows you to take the focus off the paperwork and onto the member service experience. Your member service representatives can now rely on a fully automated system to run mandatory field checks and ensure all relevant forms are completed, freeing them up to have a goal-based conversation with a new member and identify new sales and service opportunities. Perform faster and more accurate member onboarding while reducing costs with Doxim OpenAdvantage®. Download this handy brochure, and visit www.doxim.com for more information.

1. content.community.connected www.doxim.com
WHY IS MEMBER ONBOARDING SO
CRITICAL FOR CREDIT UNIONS RIGHT
NOW?
While Credit Unions still lead the pack in terms of
the member service experience, over the last few
years Client Service Index research has
nevertheless indicated a downward trend in
customer service ratings for Credit Unions, with
major banks beginning to close the gap. The
historical advantage that Credit Unions have had
over major banks, built on more personalized
service, is eroding over time, and Credit Unions
need to find ways to reverse this trend to maintain
their competitive differentiation.
Improved member onboarding represents a
unique opportunity to build member loyalty,
uncover and address member needs, and turn
new members into advocates for your Credit
Union.
Automating your member onboarding process
with OpenAdvantage®
from Doxim allows you to
take the focus off the paperwork and onto the
member service experience. Your member service
representatives can now rely on a fully automated
system to run mandatory field checks and ensure
all relevant forms are completed, freeing them up
to have a goal-based conversation with a
new member and identify new sales and service
opportunities.
OpenAdvantage®
Member Onboarding for
Credit Unions

2. OpenAdvantage®
Member Onboarding for Credit Unions
WHAT IS OPENADVANTAGE®
?
The OpenAdvantage®
platform helps Credit Unions
streamline their businesses by bringing critical business
processes online. It’s a flexible platform that can be
implemented quickly to automate your member onboarding
processes. Your manual, paper-based onboarding processes
are transformed into elegant, online workflows which do
away with paper, speed up end-to-end activity, ensure
accuracy through embedded business rules, and drive
significant cost savings. At the end of the process, a
customized welcome package is generated for your new
members, which can be easily configured to incorporate your
Credit Union’s logo and other corporate brand elements.
PERFORM FASTER MEMBER ONBOARDING
Eliminate slow, manual, error-prone member onboarding
processes by deploying an OpenAdvantage®
solution that’s
customized to automate your workflows, forms, business
rules, data checking and approval processes. This reduces
the time-consuming, complex aspects of the member
onboarding process, while helping meet your business and
compliance requirements.
• Reduce Data Entry – Using our unique dynamic
questionnaire, you can speed up the member onboarding
process by ensuring forms are filled out right the first time.
Responses are used to populate multiple forms,
eliminating duplicate data entry. Partially completed
questionnaires and smart forms can be saved, allowing
the member onboarding process to be completed at a
later time without having to start over. When the final form
is submitted, a mandatory field check is run, ensuring that
all required fields are filled in and preventing costly rework.
• Deliver A Complete Member Onboarding Experience -
The scalable platform and configurable workflows
simultaneously support multiple lines of business and can
be expanded easily as your business grows.
• Perform Real-time Member Onboarding –
OpenAdvantage®
can perform member onboarding in
real time, enabling accounts to be opened and
transaction-ready on the same day.
PERFORM ACCURATE CLIENT ONBOARDING
Institutionalize best practices and compliance standards with
OpenAdvantage®
by automating workflow, approval processes,
and business rules. OpenAdvantage®
will increase the accuracy
and speed of your member onboarding process by:
• Reducing Errors – Mandatory fields can be highlighted,
enforcing compliance and eliminating the need to visit or
call a prospect multiple times to gather additional
information.
• Providing Advanced Error Checking– OpenAdvantage®
automatically checks for errors, reducing processing time
and ultimately improving the member experience.
• Identifying and Initiating Updates – Automatically view
and report on accounts that do not meet prescribed
business rules, KYM requirements, or compliance
standards by using our customizable dashboard.
REDUCE MEMBER ONBOARDING COSTS
With OpenAdvantage®
, new members can be onboarded
quickly and effortlessly, taking the focus off paperwork and
allowing member service representatives to spend more of
their valuable time cross-selling/up-selling to your members.
Cost reduction benefits you will experience include:
• Reduced Hard Costs – Eliminate costly paper forms,
carbon copies and the costs associated with wasted
inventories due to business and compliance changes.
• Reduced Soft Costs – Reduce the sales and
administrative burden associated with error correction.
• Increased Staff Productivity – OpenAdvantage®
dramatically reduces the burden of opening and updating
accounts on sales and administrative staff by reducing
data collection.
• Reduced Application Abandonment Rates –
Simplifying and speeding up the process for members
leads to many fewer abandoned applications.
content.community.connected www.doxim.com

3. OpenAdvantage®
Member Onboarding for Credit Unions
• Simplified Staff Training – The OpenAdvantage®
interface guides member service representatives
through the process of gathering all vital information.
This dramatically reduces the need to “understand
the paperwork requirements,” enabling the Credit
Union to institutionalize best practices across all staff
and business units.
IMPROVE COMPLIANCE AND REDUCE RISK
Simplify and improve compliance reporting by automating time
consuming, manual tasks. OpenAdvantage®
improves the
quality of data captured by ensuring that all required values
are entered and that all required documents are tracked. The
related customized workflow and business rules are
designed to help meet compliance and regulatory obligations
and reduce liability risks.
• Produce Business, Compliance and Audit Reports –
OpenAdvantage®
can produce more than thirty reports,
including comprehensive compliance and audit reports
business metrics, operational efficiency and supervisory
reports.
• Generate Missing Document Reports – With
OpenAdvantage®
, you can quickly access and view a
report outlining the status of documentation at any
business level.
• Configure Security Levels – The OpenAdvantage®
permissions structure allows administrators to configure
the application to limit account and forms access to a
user’s own assigned accounts.
• Improve Resiliency of Business Backups – Electronic
documentation is secure and can easily be replicated to
meet institutional security standards.
• Comprehensive Log Archiving – Log data is archived
and indexed in perpetuity to meet data retention
regulations.
MANAGING DOCUMENTS ELECTRONICALLY
The OpenAdvantage®
platform can be fully integrated with
existing instances of Doxim Enterprise Content Manager
(ECM) to enable centralized management and fast retrieval of
documents online while enhancing corporate compliance
practices and policies. Doxim ECM helps speed up the
member onboarding process by eliminating the need for
paper forms to be couriered. Access to the archive can be
securely shared by authorized users across departments and
organizations. Using Doxim easyCapture™
, any related
paper documents can be scanned, stored and routed using
barcodes – transforming a paper trail into an easy-to-access,
cloud-based, digital document archive.
MAKING FIRST IMPRESSIONS COUNT
Member service is at the heart of everything your Credit
Union does. Credit Unions that implement
OpenAdvantage®
can keep costs down while improving
branch service levels and dramatically reducing the time
needed to open an account. These Credit Unions will also
experience increased staff productivity and the ability to
keep easily accessible electronic onboarding records. But
most importantly, automated onboarding allows Member
Service Reps to open accounts quickly and correctly while
building crucial rapport with new members, and helping
those members to select the services which are the right
fit for them.
A first impression is a lasting impression. Why not use
OpenAdvantage®
member onboarding software to make that
first impression count, every single time?
content.community.connected www.doxim.com
Doxim builds and delivers automated client on-boarding software, cloud-based Enterprise Content Management, and advanced document
processing solutions for Financial Service Providers and their outsourcing partners. These solutions are used by thousands of clients in banking,
credit unions, wealth management and investment brokerage to create, deliver and manage business critical documents and content more
efficiently and cost effectively. Doxim solutions help these organizations to improve client communications, streamline document access
and meet the stringent compliance requirements associated with transactional document output and delivery.
Doxim is an SSAE16/CSAE 3416 compliant organization.
Toronto | Kitchener | Vancouver | Montreal
1.866.475.9876 | info@doxim.com