Crexendo's Award Winning Cloud Communications Solution.

1. It’s Not Just a Phone, It’s
Your Business!

2. Life Is Better In The Cloud
Everything You Need | Affordable Monthly Price
The Right Features
Standard: (transfer, forward, intercom, paging, etc.)
Advanced: (find/follow me, ring groups, etc.)
System: (auto attendant, voicemail, conferencing, etc.)
Powerful Call Center Software
Supervisor Controls (barge/monitor/whisper, etc.)
Agent Controls (login, monitoring, etc.)
Hunt Groups, Queues & ACD
Call Status, Real Time Dashboard, Recording, Reporting
State of the Art Phones & Apps
Multiple Phone Options (displays, buttons, etc.)
Desktop Applications (users, receptionists, agents, etc.)
Mobility (phone & tablet apps, wireless phones, etc.)

3. Why the Dramatic Shift to Cloud?
The massive shift to cloud-based, hosted communications comes from the realization that
telecommunications only powers your business. By outsourcing this critical business function, you
can get back to focusing on your core business strategy.

4. > Local Dial Tone
> Long Distance
> Phone System
> Data Lines
> Internet Service
> Cabling Cost
> Maintenance – Per Trip
Cost Areas
> Phone/Devices
> Internet Service
> Router (If Upgrade Needed)
Old Model vs. Today
Cost Areas

5. (4 years running)
Demonstrating Success

6. Crexendo Phones
Crexendo T-48G SIP Phone
7” Color Touch Screen (800 x 480 pixels)
29 Customizable Feature Buttons
Full HD Audio; Integrated Headset Support
Advanced Echo Cancellation
Gigabit Ethernet PC Port
Crexendo CX430
4.3” Color Display with Backlight (480 x 272 pixels)
31 Customizable Feature Buttons
9 Dedicated Features Buttons; 4 Context-Sensitive Buttons
Full HD Audio; Integrated Headset Support
Gigabit Ethernet PC Port
Crexendo CX350
3.5” Color Display with Backlight (480 x 320 pixels)
21 Customizable Feature Buttons
9 Dedicated Features Buttons; 4 Context-Sensitive Buttons
Full HD Audio; Integrated Headset Support
Gigabit Ethernet PC Port

7. Additional Phones
Polycom SoundStation IP 6000
HD Voice for Clear and Lifelike Conferences
Advanced Echo Cancellation
Ideal Phone for Midsize Rooms
Integrated Power over Ethernet (PoE)
Optional Expansion Microphones
Crexendo CX220
Monochrome LCD Display (128 x 40 pixels)
5 Customizable Feature Buttons
2 Line Buttons with LED
Full HD Audio; Integrated Headset Support
10/100 Ethernet PC Port
Panasonic KX-TGP600 Cordless Phone
1.8” Color TFT Display
Supports up to 5 Handsets per Base Station
High Quality Wideband Audio
200 Hours Standby Time; 11 Hours Talk Time

8. Standard Phone Features
Call Hold & Mute
Do Not Disturb
One-Touch Speed Dial
Call Forward
Call Transfer
Call Waiting
Call Park, Call Pickup
Redial, Call Return
Auto Answer
Caller-ID with Name & Number
Call History
3-way Conferencing
Group Listening
Emergency Calling
Anonymous Call Rejection
Menu Driven User Interface
Ring Tone
Selection/Provisioning
Set Date & Time Auto or
Manual
Action URL/URI
National Language Selection
XML Browser *
Software Features
Busy Lamp Field (BLF)
Message Waiting Indication
Intuitive User Interface with
Icons and Soft Buttons *
Screen Sleep *
Physical Features
Phonebook
Call History (dialed, received,
missed, forwarded)
Black List
XML/LDAP Remote Phonebook
Directory
Power over Ethernet (PoE)
Handset Port
Headset Port
Adjustable Desk Stand
Wall Mountable
Configuration (browser, LCD
menu, auto-provision)
Auto Provision via HTTP
Dual-port Gigabit Ethernet *
Interfaces
High Definition (HD) Handset
High Definition (HD) Speaker
Full-Duplex Hands-Free
Speakerphone w/AEC
Acoustic Echo Cancellation
(AEC)
Voice Activity Detection (VAD)
Acoustic Gain Control (AGC)
Comfort Noise Generation
(CNG)
G.711, G.722, iLBC
DTMF (In-band, RFC 2833, SIP
INFO)
Audio Features
Note: Feature list applies to Crexendo phones used with Crexendo phone services * Not available on CX220

9. System Features
Auto-Attendant (single, multiple, multi-level)
Corporate Directory (name or number)
Automatic Call Routing (find me/follow me, status-
based)
20-Party Meet Me Conferencing (unlimited rooms)
Forward (always, busy, no answer)
Transfer (blind, attended, direct to voicemail)
Unknown Caller Rejection
Call Park/Pickup
System Hold
Phone Book
Mute
Redial
Call Waiting
Music on Hold
Click to Call
Caller-ID
Do Not Disturb
3-Way Calling
Auto-Answer
Voicemail (for individuals & groups)
Unified Messaging (VM, transcription, recordings, fax)
Call Recording (manual & automatic)
Call History
Inbound (email or portal)
Rules-Based Routing
Outbound (email or
portal)
Send Status
Permissions
Access Codes
Company Directory
Paging
(phones/overhead)
Intercom
Hotline
Auto Pilot…
Manual Control…
At Your Desk…
History & Messages…
Reaching Coworkers…
Cloud Fax…

10. Administration Features
Cloud-Based System Administration
Quick Access to Frequently Used Features
Logical Grouping of Elements
Easy to Use Wizards
Roles-Based Permissions
Minimal Learning Curve
Consolidated View of All Devices
Detailed Status of Each Device
Easily Move Devices Across Locations
Upgrade, Configure, and Fix Remotely
Easy Point & Click Graphical Configuration
Users Can Assign Features to Buttons Themselves
Advanced Options – Codecs, Network Parameters, Etc.
Associate Extensions With Users & Direct Dial Numbers
Chain Extensions for Advanced Call Routing Needs
Company Directory
Forward Messages & Calls During Employee Absence
Upload or Live Record Any Prompts
Male/Female Voice for Text-To-Speech
Intuitive Scheduling for Applications
Day Mode, Night Mode, Holiday Schedule
Call Routing Based on Scheduling
Ease of Use…
Remote Device
Management…
Device Configuration…
Advanced Business
Applications…
Scheduling…
Custom Prompts/MOH…

11. Call Center Features
Always On; No Maintenance Downtime
Multi-Location Agent Support
Skills-Based Routing (across & within queues)
Multi-Tier Queue Support
Caller Position/Wait Time & Call Back
Custom Music-On-Hold
CRM Integration (Cloud Pop™)
Easy Login/Logout (phone and portal)
Agent Availability Status
Multiple Queue Participation per Agent
Agents Can Monitor Queues
Monitor, Whisper, Barge
Easy Agent Configuration & Management
Force Agent Logout
Dashboards (summary & detail)
Real Time Data – Call Status, Agents & Queue Stats
Multiple Concurrent Access (by assigned privileges)
Auto or Manual Data Refresh Support
Can Be Used as Wallboard
Customizable Reports
Daily/Weekly/Monthly Reports
Delivery to Your E-Mail Inbox
Export as Text, CSV, or PDF
Record Individual Calls (permissions-based)
Record All Calls (by agent or queue)
General…
Agent…
Supervisor…
Dashboard…
Call Recording…
Reporting…

12. Management Essentials
Business Dashboard
Manage Key Metrics to Improve Customer
Satisfaction
Dashboard Comes Standard on All
Systems
Real-time Stats & Reports for Managers
and Employees
Scales Effortlessly as Your Teams Grow

13. Management Essentials
Administration Portal
Dashboards (voicemail, fax, ACD)
Visually Manage Phone Settings & Call
Routing
Manage Your Teams
Update Status, See Call Logs, and More

14. Management Essentials
Call Recording
Record Individuals and/or Groups
Record Call Center Queues
Flexible Storage Options
Permissions-Based

15. Efficiency At The Office
Cloud Communicator
Browser Interface for Call Handling
Drag & Drop Transfers
Screen Pop for Incoming Calls
Customizable and CRM Ready

16. Efficiency At The Office
Collaboration
Real-Time Video
Screen Sharing and Messaging
Rich Document Sharing and Collaboration
Organize Meetings and Manage Tasks
Works on Any Device and Any Platform

17. Efficiency At The Office
Cloud Fax
Paperless Fax for Email, Mobile & Browser
Inbound & Outbound Faxing
(permissions-based)
Status Updates (queued, delivered,
errors)
Multiple File Types (pdf, tif, doc, xls, txt,
jpg)

18. On-The-Go Favorites
Unified Messaging
Voicemails Delivered to your Inbox
Listen to Messages Anywhere
Accessible From Any Location or Device
Perfect for Multi-Tasking and Time Saving

19. On-The-Go Favorites
Voicemail Transcription
Voicemails are Converted to Text
Delivered to Your Email Inbox
Accessible From Any Location or Device
Perfect for Multi-Tasking and Time Saving

20. On-The-Go Favorites
Mobile App
Seamlessly Move Calls Between Desk and
Mobile Phones
Mobile App Available for Advanced
Features
Free Calling Over 4G, LTE, WiFi
Advanced Call Routing &
FindMe/FollowMe Control

21. Twinning
• Seamlessly and Transparently Move Calls
From Desk Phone to Mobile Device and Back!
Twinning

22. Crexendo’s Carrier Grade Data Center
• Fully Redundant
• Highest security levels
• Highest Levels of continuous uptime
• PCI compliant
• Nightly site backups and offsite tape rotation
• High performance bandwidth
• 9-level network redundancy
• 24x7 interior and exterior surveillance
• N+1 redundant UPS power backup
• On site diesel generators
• Advanced fire suppression systems
• Redundant fiber entry points
• Multiple Tier 1 Providers
• Certified engineers and security professionals
• Backed Up By Amazon Web Services
Trusted Partners:

23. Built For Business
Saves Money Every Month
Improves Business Processes
Adapts to Business Growth
Survives Through Disasters
Trusted By IT
Stays Up To Date
Improves Security & Reliability
Optimizes IT Resources
Simplifies Self-Serve Admin
Preferred By Users
Features Are Easy
Personalization Is Simple
Mobility Is Seamless
Saving Time Is Effortless
www.crexendo.com
Thank You!