1. 1
Dorthy Curry B.S. BIOLOGY
65 Victoria St. Washington, Phone: (724) 249-2127
LinkedIn: https://www.linkedin.com/in/dorthy-curry-09773127 Email: dorthycurry@hotmail.com
CUSTOMER SERVICE PROFESSIONAL
Award winning,results-driven leaderwithexemplaryaccomplishmentsmanaging retailstoreswith $1.5to 3.2 million
in annualsales.Identifiedas a mentorfor multipleroleswithinthe organization.
AREAS OF EXPERTISE:
Customer Service Retail Store Management Inventory Control
Mentoring Training Communication
RECIPIENT OF THEFOLLOWING AWARDS:
Q22014DISTRICTAWARD WINNER FOR OPERATIONALEXCELLENCE
Q32014DISTRICTAWARD WINNER FOR OPERATIONALEXCELLENCE
Q32014DISTRICTAWARD WINNER FOR CUSTOMER SERVICEEXCELLENCE
CAREER HISTORY
StoreManager
Michaels Arts and Crafts 2010to Present
Pittsburgh, PA from July 2013-October 2016
Wheeling, WV January 2010-July 2013 & October 2016 to present
Michaels Stores, the largest specialty retailer of arts, crafts, framing, floral, wall decor, scrapbooking and much more.
Managed retail stores with $1.5 to 3.2 million in annual sales with positive growth results. Recruited, hired, trained and developed
staff members. Mentored store and assistant store managers to help them prepare for the next stage in their
career. Communicated effectively with both staff and corporate office. District captain* for replenishment presentation
managers, customer service, custom floral design.
*District Captain is a mentor/contact person for hourly managers in a particular role, providing knowledge, guidance and
cascading new information and processes.
AssistantStoreManager
Michaels Arts and Crafts 2005to 2010
Wheeling, WV
Successfully assisted in managing retail stores with $1.5 to 4.5 million in annual sales. Functioned as acting store manager in 3
locations to cover leave of absences. District captain* for customer service.
ExecutiveTeamLeader –GuestServices
Target 1999to 2005
Heath, OH and Barboursville, WV
Target Corporation is the second-largest discount store retailer in the United States.
Managed the front end at a $22 million annual sales location, which included registers, service desk, cash office and food
service.

2. 2
ShiftSupervisor -Opening and Closing Manager
CVS Pharmacy 1992-2000
South Charleston, WV
CVS is the Largest pharmacy health care provider in the U.S, headquartered in Woonsocket, RI, with Integrated offerings across
the spectrum of pharmacy care. CVS has more than 243,000 colleagues across all 50 states, Washington, D.C., Puerto Rico and
Brazil.
Responsible for preparing deposits, setting ads, merchandising, also certified in that time as a pharmacy technician.
EDUCATION, PROFESSIONAL DEVELOPMENT, AFFILIATIONS
FORMAL EDUCATION
West Virginia State University(Institute, WV): Bachelor of Science – Biology, Summa cumlaude
PUBLISHED CO-AUTHOR OF PHEROMONAL INTERACTIONS OF CORDATEGAMETOPHYTES OF THELADY FERN,ARTHYRIUM
FILIX-FEMINA
AmericanFernJournal Vol. 94, No. 1 (Jan. - Mar., 2004),pp. 1-8
PROFESSIONAL DEVELOPMENT
SMART Training (assistant manager and store manager onboarding at Michaels company headquarters Dallas, TX)
Successfully completed courses in:
 Positive People Principles
 Essentials of Management
 Effective Communication
 Dealing with Difficult Conversations
 Performance Management
 Leading Effective Meetings
 Loss Prevention Academy
 Business Ethics
 Customer Accommodations
 Work Accommodations
 Preventing Harassment and Discrimination
 Profit & Loss Basics, know your Numbers
 Behavioral Interviewing
Participated in the BRIDGE Program at Michaels, as an assistant manager to prepare for the store manager role and acted as a
Mentor in the BRIDGE program to help prepare assistants & hourly managers for the store manager role, after becoming a store
manager.
APPLICATIONS/TOOLS
ProficientinWorkbrainand Worksmart- TimekeepingandScheduling
ProficientinOracleandPeopleAnswers - HumanResourcesandHiring
ProficientinFramer'sPoint- Custom FramingSalesandManagement
TECHNICAL SKILLS
MS Excel  MS Word  MS PowerPoint