This profile is for a Change Manager Lead with over 10 years of experience in IT, including two years in development and the rest in service delivery, processes, and team management. They have skills in transition process management, leading and developing people, and project/change leadership. They are ITIL certified in service transition, design, CSI, and operations and have a process-oriented mindset. Their most recent role was as a Senior Change Manager from 2014 to present.

1. Profile
Profile:
A Change Manager Lead in Information Technology with a process and team building mind-set which was
developed through over 10 years of experience in delivering corporate value by combining knowledge of processes, team
leading skills and business awareness.
The first two years spent in development role and the rest in a service delivery, processes and team management.
That combination of experience provides a highly qualified insight into change management role and responsibilities within IT
organization.
Key Skills
i. Transition process management (seven years) – following ITIL procedures, managing internal and external service within SLA’s and
OLA’s and underpinning contracts, feeding back to clients using KPI reporting,
ii. Leading and developing People (four years) – teams (up to 19 internal staff, third parties), promoting co-operation, retention, succession
and high values leading to an effective workforce – including working within both matrix and hierarchical multinational management
structures, utilizing influencing and collaboration skills,
iii. Project/change leadership (four years) – acting as project or task leader for both business and IT, guiding department through that
change.
Grade: i7
City: Cracow
Languages: Polish (native),
English (C1)
Security Clearance: Yes
Mobility: unlimited
Skills / Competences (most relevant):
• Knowledge of IT Service Management
• ITILv3 certified – Service Transition,
Design, CSI & Operations - Process
oriented mind-set
• Strong interpersonal & leadership
skills
• Leading group through the changes
Career Description:
Certificates
• Team Building and Change Leader
• ITIL® V3 Intermediate (SO, RCV, SD, CSI)
• ITIL® V3 Foundation
• ITIL® V2 Foundation
Career:
• 2014 to present – Senior Change Manager
• 2013 to 2014 Release Manager
• 2012 to 2013 Change Management Team Lead
• 2007 to 2012 Capgemini Sp zo.o. as Area/Regional
Change Manager
• 2004 to 2007 Ahold Polska Sp zo.o. as
Shelfplanning Manager
• 2002 to 2004 MEMRB as Data Analyst and the
consultant of Category Management Process
• 1998 to 1999 „Technika” – Wiesław Kantor, as the
computer scientist
Work Experience (most relevant):
• Govern development, testing and deployment phase of release (BMC ITSM toolset 2013Q3/4 & 2014)
• Lead transformation within 3 groups of people to act as one team able to support customer operations across the Globe (America, EMEA and APAC), share knowledge and cooperate
together (2013Q1).
• Improve governance of change process across all customers segments/towers and functions – up to 3K change records per month (2012)
• Develop, provide and continuous improving a change process control tool/engine within Europe Mega Data Centre (2010/2011),
• Build a strong position of the Change process in region (Middle East and Africa). Improve the relations with other processes (Incident and Configuration Management) (2009/2010),
• Complete the follow-up tool to manage change process in efficient way (2008),
• Complete Project within retail company (Ahold Polska Sp. zo.o.):
• “Assortment Logic” – Responsible for IT and business testing, ensured successful pilot phase. Acked as key person at project planning and progress control (Poland 2006),
• “Space Management System” – Designed, tested and implemented data interface between shelfplanning (JDA solution) and ERP system GOLD (Poland, Czech and Slovakia),
• “Assortment per Store” – Implemented a new way of product management by shelfplanning software (Poland 2005). Ensured efficient listing/delisting process and execution
procedure for Commerce, Logistic & Delivery and Operation departments (Poland, Czech and Slovakia)
• Develop software for digital scales system ELWA 800 – model certified by the Polish government, Department of Measurement III Class (1999)
Specializations:
• IT Service Integration
• ITIL Process Best Practice - Transition
Management.
Role: Change Manager 2
Dominik Blitek
+48 500 284719; kd.blitek@gmail.com