Brief introduction into Soft Skills based on a model from Daniel Goleman

1. Success Factors: Soft Skills
Dmitriy Scherbina
Delivery Director @ Rails Reactor

2. Soft Skills vs Hard Skills
Soft skills is the cluster of personality traits, social graces,
communication, language, personal habits, interpersonal skills,
managing people, leadership, etc. that characterize relationships
with other people.
Soft skills contrast to hard skills, which are generally easily
quantifiable and measurable (e.g. software knowledge, basic
plumbing skills) – Wikipedia

3. Soft Skills
Verbal Communication, Body Language, Physical Communication, Writing, Storytelling, Visual Communication,
Humor, Quick-wittedness, Listening, Presentation Skills, Public Speaking, Interviewing, Team Building, Strategic
Planning, Coaching, Mentoring, Delegation, Dispute Resolution, Diplomacy, Giving Feedback, Managing Difficult
Conversations, Decision Making, Performance Management, Supervising, Managing, Manager Management, Talent
Management, Managing Remote Teams, Managing Virtual Teams, Crisis Management, Facilitation, Selling, Inspiring,
Persuasion, Negotiation, Motivating, Collaborating, Networking, Interpersonal Relationships, Dealing with Difficult
People, Conflict Resolution, Personal Branding, Office Politics, Emotional Intelligence, Self Awareness, Emotion
Management, Stress Management, Tolerance of Change and Uncertainty, Taking Criticism, Self Confidence,
Adaptability, Resilience, Assertiveness, Competitiveness, Self Leadership, Self Assessment, Work-Life Balance,
Friendliness, Enthusiasm, Empathy, Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense,
Artistic Sense, Organization, Planning, Scheduling, Time Management, Meeting Management, Technology Savvy,
Technology Trend Awareness, Business Trend Awareness, Research, Business Etiquette, Business Ethics, Diversity
Awareness, Disability Awareness, Intercultural Competence, Training, Train the Trainer, Process Improvement,
Knowledge Management, Writing Reports and Proposals, Customer Service, Entrepreneurial Thinking

4. 5 Soft Skills
by
Daniel Goleman

5. Self-awareness

6. Self-regulation

7. Social skill

8. Empathy

9. Motivation

10. 7 habits of highly effective people
1. Be Proactive
2. Begin with the End in Mind
3. Put First Things First
4. Think Win-Win
5. Seek First to Understand, Then to be Understood
6. Synergize
7. Sharpen the Saw

11. Real life example #1
Patrick and Bob

12. Real life example #2
John and Peter

13. Real life example #3
Fred

14. Personal Development: First Steps
1. Accept your fears
2. Be proactive
3. Read, listen, watch
4. Communicate with people
5. Travel

15. English
1. Business language, 50% of content is in English, etc
2. Career opportunities
3. Higher salary
4. Relocation opportunities
5. Authentic form of information

16. Thank you!
dscherbina@gmail.com