1. Divya Narula
Bengaluru | 07899869991,08042060640 | narula.div@gmail.com
 Bank Reconciliation  Treasury  Revenue Assurance  Customer Relationship Management  Banking and
Financial Services  Data Analysis and Reporting  Standard Operating Processes 
Core Skills & Abilities
RECONCILIATION
· Expertise in banking reconciliation involving all major currencies
· Handled reconciliations for 18 odd Bank Accounts including Barclays, HSBC and Citibank.
· Reconciliation of InternationalPayment transactions originating from the UK and US markets
REVENUE ASSURANCE
· Hands on experience in Revenue Assurance that is revenue leakages and making sure that all revenues are booked,
claims raised and realized in time.
· Process customer payments and invoices in a timely manner
· Perform revenue analysis, calculations and reporting on monthly basis.
CUSTOMER RELATIONSHIP MANAGEMENT
· Managing relationship with key linkages- Clusters and Banks (SBI, Canara Bank, JPM,HSBC & Telecom Operators –
Vodafone, Airtel)
· Managed customers and took care of the issues/ queries as per agreed SLAs.
DATA ANALYSIS
· Analyzing reports and taking care of short paid, unpaid with banks (SBI, Canara Bank & PragatiBank).
· Data analysis, forecasting, planning and publishing the dashboard.
Work Experience
MPHASIS - CLUSTER MANAGER, CRM
(Jan 2016 – Till Date)
· Handling ATM Operations.
· Payments, Revenue and dealing with publicsector Bank.
· Data analysis for revenue.
· Relationship with key linkages- Clusters and Banks.
· Handling team –size 3.
· Taking care of short paid, unpaid with Banks.
BRITISH TELECOM - FINANCIAL ANALYST TREASURY
(April 2014 - September 2015)
· Cash Management reconciliations for 18 odd Bank Accounts including Barclays, HSBC and Citibank.
· Taking care of Emergency cash for internalemployees i.e. chaps and Bacs payments.

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· Funding and Quality control checks.
· Did transition of the newproject for 2 months in Chennaiand 2 Remote transition too.
· Handling Accounts like Income and Revenue,EXPAT and INPAT and Emergency cash requests.
· Involved in project management
· Reporting planning analysis for Openreach team.
· Publishing Dashboard.
· VBA and SQLMacros.
AMERICAN EXPRESS BANKING CORPORATION - INTERNATIONAL PAYMENT SPECIALIST
(November 2012 - April 2014)
· Responsible for the accurate processing of InternationalPayment transactions originating from the UK and US
markets.
· Funds received on the American Express bankaccount need to be identified and matched against client’s transaction
before it can be released.
· Accurate recording of credits received and identification and reporting of discrepancies.
· Analysis of payments received in Bank account and client end.
· Process Automation.
· Keeping a check on loss and gain of cancellation of transaction as per the current rate of currencies.
· Debit client for any shortfall of credit calculating with Local Currency also.
· Refunding client for any unidentified credit.
· Reconciling all currencies statement like AUD, CAD, SGD, NZD, USD, EUR and GBP.
NOKIA MONEY PAYMENT SERVICES PVT. LTD - ANALYST OPERATIONS
(March 2011 to June 2012)
· Reconciling the day to day transactions of the business activities.
· Process automation
· Documentation & updating of operations manuals with various partners
· Working with vendors (Software providers, manualactivities)
· Compliance with internal& externalregulations, guidelines and policies
· Handling all customer issues/ queries as per agreed SLAs
· MIS & Reporting
· Worked on SQLbased software that is consumer and Agent console.
OXIGEN SERVICES (INDIA) PRIVATE LIMITED
(June 2009 – March 14th 2011)
· Responsible for Revenue Assurance and to report about any revenue leakages and making sure that all revenues are
booked, claims raised and realized in time.
· Timely clearance for collection and check revenue.
· Reconciliation and analyzing of Accounts.(SBI Mobile Banking, ICICI Mobile Banking, Corporation Mobile Banking,
Airtel, Vodafone, Idea,Virgin, Aircel, Tata, Videocon etc.)
· Handle operator queries.
· Integration/Development stage of New Services:
· Initiating Contact with service provider for requirement of daily reports.
· Ensuring the availability of required reports on time via regular communication with Service provider.

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· Coordinate with statutory auditors for Revenue Audit CheckSheet, Margins,Bill Collection Reconciliation
SUPREME QUALITY SERVICES PVT. LTD - SR. HR CONSULTANT
(August 2007- May 2009)
· Client Relations & Delivery activities for various companies. Understanding the client's needs and processing the
deliverables within a stipulated time frame.
· Search and maintain candidate data base by several methods like Head hunting, Job posting, Mass mailing with
excessive usages of various job portals.
· Presentation to different companies
· Sourcing of candidates for companies as per their criteria and requirements.Sourcing of domain expert candidates at
various levels [Executive to Project Manager] from sources like Head Hunting, Database,Portals, and Referrals.
Academic Qualification
MBA, HUMAN RESOURCE | 2006 | GURU JAMBHESHWAR UNIVERSITY, HISSAR
B.COM | 2004 | MAHARISHIDAYANAND UNIVERSITY, ROHTAK
SSC | 2001 | VAISH MODEL SR.SEC. SCHOOL (CBSE)
HSC | 1999 | VAISH MODEL SR.SEC. SCHOOL (CBSE)
Rewards & Recognition
· Awarded to be the part of newproduction release-success.
· “Employee of the Month,” 4 times in a year from onsite and offsite teams.
IT Proficiency
· CRM
· Portwise (C.A.P.S)
· Fxops (Forex)
· Oracle and MS Access
· Salesforce
· Visio
· SBA (Statistics Business Analytics): SAS and Business Analytics