1. Disha Roy
9999024774 (M), 0124-4251977 (H)
Unique blend of Online & Enterprise Product Management and Agile Delivery experience across start-ups and large
organizations. 15 years of proven track record spanning across leading product strategies, road-maps and roll-outs;
efficiently setting up and leading large scale Enterprise services releases and managed services projects in globally
• Product management: Deep experience in managing product requirements, market analysis, product adoption,
and integrating with product development organization.
• Product development: Full lifecycle experience in scoping, designing, developing, deploying, and supporting
enterprise scale business application using both waterfall and iterative development methodologies.
• Solution Concept to Execution: Unique competency in translating business issues into customer solutions
including opportunity identification, requirements development, software development management, delivery,
support, and analysis.
• Teaming and collaboration: Specialize in creating cross-functional, cross-organizational teams with the
customer to identify, prioritize, and design solutions for business requirements.
• Strong quantitative analysis skills to lend insight to highly ambiguous and sensitive business problems.
• Strong project and team management skills on highly complex projects with rapid results.
Faircent.com, Gurgaon Nov 2015 – Present
Faircent.com is a leading P2P curated marketplace in India. It brings together borrowers and lenders; borrowers are
funded through a reverse bidding process and lenders are paid back through simple EMIs.
• Product Head for the website, mobile site and mobile app. Understand the alternative lending space in India, its
regulations, boundaries and players to device product strategies and long-term roadmaps, analyze detailed
requirements and drive product release cycles and roll-outs. Lead a team of product managers, user experience
designers and quality control members to conceptualize, design and drive detailed product requirements and track
projects to completion. Validate consumer requirements through interviews, meetings and collaborating with cross-
functional teams including technology, sales, marketing, business management and customer care for roll-outs and
o Setup the data analytics team with a data scientist and data analyst to make data driven product
decisions. This team was then centralized and used by other teams in the organization like Risk &
Collections to predict borrower behaviors etc.
o Setup R & Python test and cutover environments
o Released to production Algorithm driven products like Lender Rating and Auto bidding which
increased the lender disbursements on the platform by 20% and reduced the borrower funding
TAT from 30days to 2 days
o Simplified Borrower Registration process to make it more user friendly which increased the borrower
registrations by 15% and reduced the go-live TAT by 5%
o Dashboards for lender to give them better view of the performance of their funds, predictions using
borrowers internal & external behavioral data and advisory services, increased lender traction by
o Partnering and integration with Credit Bureaus (CIBIL, Experian, Equifax) for CIR and other products
like risk alerts etc
2. o Digital signature E-sign process and technology integration– Reducing the TAT by 93% of the
o New Collections module conceptualization, designing and scope documentation. Integration with
Lenders dashboard to keep them updated
o End user communication framework comprising of SMS, emails, mobile app and web notifications.
o Other vendor based product integrations like interactive chat bot, nodal account for e-payment,
C-zentrix cloud based telephony solution etc
Sapient Consulting, Gurgaon Oct 2006 – Nov 2015
Sr. Program Manager, Enterprise Products
• Product & Delivery Lead for Sapient 360 Salesforce Sales Cloud Implementation (Replacing Pivotal) Program.
Led the $9m initiative, starting from running product and vendor selection process, vendor contract
negotiations, setting up delivery offshore and onsite teams, single point of contact for IT and Business Leadership,
setting up transition for vendor, support SLAs etc. Helped Sales teams to reengineer sales processes to increase
operational efficiency by 20%. Managed a joint ecosystem of 20 integrated Sapient Enterprise
products/applications with around 30 resources deployed in India, Canada and US with a total effort of 3000 man
days. Created & Maintained the budget Capex and Opex spends and all vendor payments. Worked with Enterprise
Architect team to come up with DR Strategy for the Salesforce (SAAS) integrated platform. Standardized the
Salesforce service catalogue and liaison with Sapient Nitro Delivery Organization to conceptualize product ideas
from the Salesforce service catalogue, these product ideas are a combination of Implementation hours, helpdesk
hours and Admin support hours
• Product & Delivery Lead for Finance Product & Services organization which included products ranging
from Oracle ERP to Stellent. Led a team of 65 developers, architects, business analysts, and testers being
single point of contact for all Finance and IT stakeholders including CFO and CIO. Reduced operational costs
by 20% YOY by continuous improvements, standardization of services offered. Moved the CSAT score to 4.5
from 2.5 (out of 5) for the Finance product & services organization. Created & Maintained the budget Capex
and Opex spends and all vendor payments. Implemented a scalable and robust capacity based service delivery
framework giving complete transparency to business and cutting down on unnecessary loss of effort in
unplanned tasks. Enhanced the integration points between Oracle ERP and OBIEE both in terms of technical
architecture and people, reducing the operational costs in terms of team size and time to market. Reduced
dependency from trained employees by making the contingent worker channel more reliable. Attached
continuous improvement ideation and execution with Employee rewards & recognitions.
Infosys Technologies, Bangalore Aug 2005 – Oct 2006
• Project Manager on an IBM WebSphere J2EE based B2B Portal development project for an US based aviation
client. Worked closely with client, project management, requirements analysts, test analysts, and technical
support staff to design key software features and technical frameworks. Successfully initialized a $1m +
project and set-up all processes for CMMI Level 5 compliance. Built a team of 30 members in 4 weeks,
ensuring they are setup for success. Prepared elaborate project plan and defining WBS (Work Breakdown
Structure), Resource Planning and maintaining timely interaction with the Project Team.
• Requirement Manager on a .Net based internal reporting platform development program. Facilitated Joint
Application Development process with internal stakeholders to analyze business needs, identify system
requirements, and design software solutions. Managed requirement gathering and solution designing using
project management and planning skills to minimize development time and maximize client acceptance.
Active Media Technologies, New Delhi & London Aug 2002 – Jun 2005
• Product Manager ‘Orange Wedensdays’. Active Media was the technical implementation and support partner for
Orange, the telco in UK to provide a mobile coupon product RAPOS (Redemption at Point Of Sale) in the year
2001-02. RAPOS was a combination of hardware and software that allowed for fraud-free, real-time mobile
3. coupons, vouchers and tickets. This product was rolled out to approx 600 cinemas in UK and around 2,400 RAPOS
terminals were installed in all the 600 cinemas. The product was branded as “Orange Wednesdays”. Managed and
coordinated the more than $1million Product Launch, Successful launch within specified timeframe. Handled the
product roll out right from setting up the Project Plan, changing requirement to scope, mapping requirements to test
cases, provided input and direction for QA, usability assessment, test plans and strategies. Forecasted risks and
planned out risk management scenarios. Set up various internal and external operational processes and systems, Set
up proper coordination channels between development, testing and requirement gathering teams. Set up of Technical
support system/Call Centre for the project, which could be shared for all other RAPOS implementations.
AHWS (Aircom HPS Wireless Services), Noida Apr 2001 – Aug 2002
Senior Management Trainee
AHWS - a joint venture between Aircom International, UK and HCL Perot System (HPS) provides integrated range of
products and services in cellular network Planning, Optimization, Configuration and Performance Management.
• Business Development, Training & Support: Responsibilities included Business Analysis, inputs for Business
Development & Opportunity Identification. I was also responsible for Product Technical Support for clients based
in India as well as abroad. Was exposed to the pre sales process and was involved in Proposal making, preparing
marketing collaterals, handling client visits and knowledge management for the Business Development group.
Was the Account Manager for one of the most prestigious client of AHWS -Telecommunications Consultants India
Ltd. Successfully flagged off Business with Shanghai Lawton Netcom, a consultancy firm in China and was a
part of the Knowledge Transfer Team. Successfully imparted training on the Aircom’s Enterprise suite in U.K
MBA, Telecom Management (Apr 2001): Symbiosis Institute of Telecom Management, Pune
B.Tech, Industrial Engg, (Apr 1999): Institute of People’s Science & Technology, M.P
Salesforce Sales Cloud Basics (Online)-2014
Agile Practices (Sapient)-2012
Managing Expectations for Performance (Sapient)-2013
Project Management Practices (Infosys)-2016
Applications: Microsoft Office, Project, Access, Visio, Result Space, JIRA, Remedy, Sketch, POP
Working knowledge: SQL, HTML, CSS, Web services, Data mining techniques, algorithms, and methodologies,
Quantitative and qualitative market research