PostExpo 2013 program with Capgemini Consulting involvement. Dirk Palder Head Postal Services and Member of the global Distribution Leadership Team Innovation - Transformation - Postal Services 3.0

1. www.postexpo.com
FINAL PROGRAMME
including
World Postal Business Forum
in association with
Delivering the future of postal technology
1 / 2 / 3 OCTOBER 2013
VIENNA, AUSTRIA

2. World Postal Business Forum Organised by the Universal Postal Union
Organised by the Universal Postal Union
WORLD POSTAL BUSINESS FORUM
The theme for the 2013 programme is New World:
New Ways – succeeding in the rapidly evolving postal landscape.
Day 1 – Tuesday 1 October
09:30 - 12:30 - CEO Forum
Postal companies in the current decade are facing a major imperative: to change their businesses to fit the
environment of the current decade. In the traditional CEO Forum, chief executives from around the world will inform
and engage the audience on how their companies are responding to this challenge, for success now and in the future.
Moderator: Dirk Palder, head Global Postal Services, Capgemini
09:30 - 09:40 Introduction
09:40 - Dr Georg Polzl, CEO, Austrian Post, Austria
10:00 - Bishar Hussein, Director General, Universal Postal Union, Switzerland
10:20 - Herna Verhagen, CEO, PostNL, Netherlands
10:40 - 10:55 Q&A
10:55 - 11:15 Break
11:15 - Dr Wolfgang Baier, group CEO, Singapore Post, Singapore
11:35 - Frank Marthaler, CEO, Swiss Post Solutions, Switzerland
11:55 - Tomás Drucker, CEO, Slovenska Posta, Slovakia
12:15 - 12:30 Q&A
12:30 - 14:00 Lunch
14:00 - 15:30 - Postal sector research, trends and analysis
In an increasingly competitive, complex and uncertain postal landscape, decision makers need to be able to draw on
high-quality, reliable current and original research on which to base their critical decisions and frame their companies’
strategies. In this session, original research and analysis will be presented on several aspects of the postal sector.
Moderator: Ingemar Persson, consultant, Sweden
14:00 - Conquering the headwinds
Luis Jimenez, managing director, Luis Jimenez Consulting, USA
14:20 - Re-basing our understanding of postal needs. What do small business users really want
from postal providers?
Nikolaus Scholz, chief marketing and strategy officer, Neopost France, France
14:40 - Big postal data-mining for gold
Murray Buchanan, director, Economic and Regulatory Affairs, Universal Postal Union, Switzerland
15:00 - 15:30 Q&A
15:30 - 15:50 Break
15:50 - 17:30 - Transformation – building new operating models for the
new environment
Postal companies are changing their operating models to suit the environment of the current decade. In the process,
major transformation is taking place in delivery models, services, streamlining operations, customer responsiveness
and organisational structures – not forgetting what is required to succeed in the next decade.
Moderator: Marten Buettner, head of division Global Mail, LKE Group, Germany
15:50 - Digital transformation – unlocking potential and growing profitability in postal markets
Dirk Palder, head Global Postal Services, Capgemini
16:10 - Barbarians at the concert
David Williams, inspector general, US Postal Service Office of Inspector General, USA
16:30 - Profitable growth in the digital age – unleash your potential
Gustav Baldinger, head Strategy and Operations, PriceWaterhouseCoopers, Switzerland
16:50 - A two-brand strategy to diversify and enhance services
Walter Hitziger, Management Board member, Austrian Post, Austria
17:10 - 17:30 Q&A
02 // www.postexpo.com

3. Explore the Power
of
Customer Experience!
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4. Visit our 60-min-RAIN Sessions* with experts you need:
Every day at:
Empowering the social front office
Empowering the social front office
for Postal Service
for Postal Service
Patrick Heinen, Principal Sales Engineer
Patrick Heinen, Principal Sales Engineer
Salesforce
Salesforce
11:30
14:30
Design worldclass customer
Design worldclass customer
experience
experience
16:00
Jens Roeper, Managing Partner Munich
Jens Roeper, Managing Partner Munich
designit
designit
at 10:00 on Day 3
at 10:00 on Day 3
* RAIN means RApid INnovation –
a workshop concept of Capgemini to accelerate innovative ideas
and solutions in collaboration with the client.
Reinventing the post –
Reinventing the post –
The future of outlets
The future of outlets
Dirk Palder, Global Head of Postal Services
Palder, Global Head of Postal Services
Dirk
Capgemini
Capgemini
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5. Conference - at a glance
1
Introduction
by Bishar A. Hussein
Director General, Universal Postal Union
2-4
World Postal Business Forum Organised by the Universal Postal Union
New world: new ways – succeeding in the rapidly evolving postal landscape
Transformation – building new operating models for the new
environment
09:30 - 12:30
Digital communication: impacts on the postal sector and
opportunities for posts
Driving productivity growth to increase competitiveness
and profitability
15:30 - 17:15
New business for new markets – unlocking potential for
posts and their partners
09:30 - 12:30
Harnessing technologies for fast-track transformation
and business growth
09:30 - 12:30
5 - 15
Postal sector research, trends and analysis
14:00 - 15:15
Day 3
CEO Forum
15:50 - 17:30
Day 2
09:30 - 12:30
14:00 - 15:30
Day 1
Sustainability for the postal world
Operations and Technology Conference
09:30 - 17:00
E-commerce and parcels – opportunities to be part
of this fast-growing market
Innovation in operations – new ways to handle and sort mail
and parcels more efficiently
Improving postal logistics – using new technology
developments and solutions
09:30 - 12:30
Harnessing technologies for fast-track transformation
and business growth
09:30 - 12:30
23
New revenue streams: diversifying to grow and explore
new opportunities
14:00 - 17:30
Day 3
Rediscovering post offices – the re-emergence of retail,
banking and financial services
09:30 - 12:00
Day 2
14:00 - 17:00
13:30 - 17:30
Day 1
Sustainability for the postal world
Reinventing the post - seminar
Matthew Gunn
UKIP Media & Events Ltd
Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744 | Fax: +44 1306 877411
Email: matthew.gunn@ukipme.com Web: www.postexpo.com
Monday 30 September: 10:00 - 17:00

6. WORLD POSTAL BUSINESS FORUM
Organised by the Universal Postal Union
The World Postal Business Forum at POST-EXPO 2013
NEW WORLD: NEW WAYS
Succeeding in the rapidly evolving postal landscape
As the postal landscape continues to evolve, the business too has to constantly move,
reaffirm and redefine itself to meet the demands of a market that never sleeps. The need
is ever present to adapt to new trends at an unprecedented pace.
One area of many is understanding and defining opportunities in the digital space. For
example, e-commerce can drive growth and raise revenues across the sector. It can
create the need for different business models, delivery networks and efficient payment
and parcel-return systems and processes.
At the World Postal Business Forum, organised by the UPU, you will hear many experts
in their fields speak on a range of critical issues. Chief executives from around the world
will share their insights during the CEO Forum, on how their companies are responding
to market challenges to succeed now and in the future.
In other sessions, key speakers will identify the latest sector trends, new ways of
ensuring sustainability and profitability through innovative solutions, and new business
models, and will discuss how to respond to consumer preferences and unlock the
potential for future growth.
As we continue the UPU’s longstanding association with POST-EXPO, join the discussions
and witness the latest postal innovations.
Bishar A. Hussein
Director General
Universal Postal Union
01 // www.postexpo.com

7. Delivering the future of postal technology
Matthew Gunn
UKIP Media & Events Ltd
Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744 | Fax: +44 1306 877411
Email: matthew.gunn@ukipme.com Web: www.postexpo.com
Host sponsor
Sponsors
Media partners
www.postexpo.com
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