1. DIONE A. TONGAL
1944 DENNIE STREET, PHILADELPHIA, PA
Driven administrative professional with over 6 years of experience with a strong background in customer service,
office management, and clerical work.Excellent trainingand management supervision capabilities, creativethinker
and problem solver with the ability to motivate and delegate in team environments. Able to manage large volume
of records and files, coordinate with different departments and vendors, and provide effective scheduling and
organization in an office environment.
Microsoft Office Suite
Office Management Skills
Corporate Writing/Press Releases
Social Media Strategies
Type 40 WPM
Gospel of Peace Int’l, Inc. Hempstead, NY Jan. 2011-Sept. 2016
Personal assistant and administrator to Executive Director, providing accurate data entry, billing, filing,
word processing, case management, and scheduling.
Supervised and trained different teams of employees and delegated tasks in order to complete projects in
a timely manner.
Managed detailed records of the Accounts Payable/Receivable records for the organization.
Planned and Coordinated fundraising events, conferences, and workshops.
Set-up and implemented policies, procedures, forms, agreements, and contracts.
Stop & Shop Pt. Washington, NY Sept. 2009-Jan. 2010
Processed all credit card, check, cash, WIC, and EBT transactions.
Trained new cashiers in all financial transactions and customer service.
Provided effective customer service strategies in high volume situations.
Oversaw and implemented the updating of store tags and displays, as well as correcting any changes in
Handled inventory and stock in order to ensure that store inventory was completed in a timely manner.
Delux Transportation Pt. Washington, NY Jun. 2007-Aug. 2008
Accounts Receivable/Cust. Service Rep.
Handled incoming calls regarding travel reservations, accounting, billing, and corporate travel.
Made outgoing calls for collections with the ability to procure outstanding account balances in a timely
Aided the sales departmentin the completion of new corporateand personal travel accounts,and provided
follow-up communication regarding their satisfaction with the company’s services.
Scheduled and coordinated corporate travel reservations with attention to detail,especially when dealing
with corporate executives and events.
Trained new customer service representatives in effectively communicating with customers and accurate
data entry for reservations.
[ Aug 2004 – May 2005 ] Howard University Washington, DC
[ Jan 2006 - Dec 2006/ Aug 2008 – Dec 2008 ] Queensborough Community College Bayside, NY
[ Sept 2011-May 2011 ] Nassau Community College Garden City, NY
Certifications and Training
CPR/First Aid American Heart Association April 2016
Associations and Volunteer
Self-Empowerment Workshop Facilitator Nassau County Correctional Center Sept. 2013-Sept.2015
Mentor/Event Coordinator Women in Spiritual Excellence Dec. 2012-Aug. 2016