1. DINA ARLENE PEREZ
11124 Northfield Ave., El Paso, Texas 79936
Dina.firstname.lastname@example.org, Cellular (915)494-2343
Job Objective: To secure a responsible career opportunity, where I can fully utilize my training, human
resources and management skills, while making a significant contribution to the success of my employer.
Highlights of Qualifications:
Over 20 years of customer/client service experience to include solving complex client requests
10 years of Human Resources experience
Proficient in operating MS Office Suite; Word, Excel and PowerPoint
Knowledge of Federal regulations governing employment.
Ability to analyze, review, and complete reports within specific deadlines.
Organize and direct orientation/training programs.
Commercial Property Management
Sunset Funeral Homes, Inc., El Paso, Texas
Consultant (Licensed) Funeral Director/Embalmer
Accountable for profit attainment (ROI), accounts receivable, financial and operational planning, inventory, payroll
and employee performance.
Directed daily operations within the organization to include maintaining compliance of local, state and
Arrangements, counseling and personal supervision of coordinating service plans with state and county
offices, cemeteries, crematories, clergy and other parties involved in the final disposition of remains
specific to death care industry.
Filed life insurance claims.
Interviewed and evaluated job applicants.
Training and development for new hires.
Ronald McDonald House Charities of El Paso
Program Director, 2013 to 2014
Provided oversight and management for Ronald McDonald House Programs including Ronald McDonald House
(El Paso), Ronald McDonald Family Room at Providence Memorial Children's Hospital and Ronald McDonald
House Scholarship Program.
Ensure program compliance with RMHC Global policies.
Responsible for the recruitment, retention and recognition of individual volunteers.
Designed, organized and directed orientation/training programs for employees and volunteers.
Develop and manage community partnerships.
Conducted appropriate investigation, assessment and evaluation to ensure programs effective serving
wishes and needs of families.
Track data monthly
Execution of fundraising
Post to social media
Law Offices of Michael J. Gopin P.C., El Paso, Texas
Office Management/Human Resources Generalist 2007 to 2013
Coordinated Human Resource activities including payroll, benefits, training, recruiting, policies and procedures,
employee relations and staffing.
2. Maintained knowledge of legal requirements and government reporting regulations affecting human
resources functions such as FSLA, ADA, OSHA, COBRA, HIPPA, EEO and Workman's Compensation.
Ensured that policies, procedures and reporting were in compliance.
Assisted business units in staffing procedures
Recruited, interviewed, tested and selected employees to fill vacant positions
Planned and conducted new employee orientation, performance management and retention.
Training and development
Kept records of benefits plans participation such as insurance, profit sharing plan, hires, promotions,
performance reviews, terminations.
Implementation/ maintenance of Human Resources Information Systems (HRIS)
Advised management in appropriate resolution of employee relations issues.
Brand development, managed all media and public relations
Facility management of buildings, plumbing systems, electrical systems, computer networks, alarm
systems, building exteriors of 10 separate locations.
Kaster, Maxon, Futrell and Martin Funeral Homes, El Paso, Texas
Service Corporation International
Location Manager, 2002 - 2006
Direct and controlled the operational activities of the location, provide d products and services allied cremation
arrangements, memorialization and/or disposition of deceased.
Select, train, motivate location staff to assure client family satisfaction.
Product training and development using instructional techniques such as role play, team excercises ,
video and/or lectures.
Achieve financial and marketing goals.
American Intercontinental University, Hoffman Estates, Illinois
BBA in Business Administration, 2007
Concentration in Human Resources Management.
Dallas Institute of Mortuary Science, Dallas, Texas
A.A., Mortuary Science, 1995
Specialized training included funeral directing and embalming.
Ysleta High School, El Paso, Texas
Required Academic Studies
Board Member Treasurer for Border AIDS Partnership a non-profit organization, El Paso, Texas, 2012-
Board Member for El Paso Sun City Pride - a non-profit organization, El Paso, Texas, 2012- 2014
Vice President - El Paso Funeral Directors Association, El Paso, Texas, 2003 - 2004
President - El Paso Funeral Directors Association, El Paso, Texas, 2004 - 2005
REFERENCES Available upon request