1. Calling scripts:
Call opening
Call Opening
Greeting to the contact:
This personalizes the call
and we can ensure that
we gain the confidence of
the contact.
Check whether you have
reached the right place or the
correct contact. This ensures
that you are not wasting your
time, if you reach a wrong place
and hence not making the
contact irate.
If NO, then apologize If YES, then we can
and hang up proceed with the call.
Before introducing the company, it is imperative that
you check whether they are satisfied with the current
solutions or not. This helps us to know what the client
wants and will give us a strong possibility of convincing
the contact that we offer the best solutions that he is
looking for with lowest cost and highest efficiency.
Call closing: if the contact is interested, ask the best
time to contact him so that we can discuss about the
solutions further and close the deal.

2. Call Opening: Good morning. This is Justin Peterson calling from XYZ Company.
Rapport Building: How are you doing today?? (Empathize and acknowledge)
Ask for permission & check whether you have reached the right prospect:
Probing: Are you currently satisfied or happy with the abc …solutions?
If yes: Oh that’s great. I am really happy to know that. But however there is always a scope of improvement and
there might be some changes that you would like to make in the solutions that would help your organization in
reducing costs, accelerating your time-to-market, simplifying your IT management, and enhancing your
efficiencies.
If no: Oh I’m so sorry to hear that. And trust me we are the one who can provide you the best of the solutions with
the lowest cost and with the best results.
 About company
 Services provided by company
 Technologies we work on
 Some of our previous clients
We have helped many clients improve their competitive edge and to realize their business goals. We will assist
your organization in reducing costs, accelerating your time-to-market, simplifying your IT management, and
enhancing your efficiencies.
Closing: If the contact is interested then: Oh that would be awesome. We look forward to do business
with you. May I know when you will be available so that I can arrange a call from my senior executive .