Operational delivery mike bracken
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Session on the UK Governments Digital agenda for the senior level stakeholders in the Operational Delivery Profession on 7th May 2014
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Operational delivery mike bracken
- 1. Mike Bracken Executive Director for Digital Government Digital Service @MTBracken
- 2. Create GDS Fix publishing Fix transactions Go wholesale GDSGDSMike Bracken
- 3. @MTBracken Publishing Search Identity Metrics/MI Analytics Assisted digital Digital inclusion Domain management Ticketing/Support Transaction Processing Appointment booking Hosting That involves a lot of detail GDSGDSMike Bracken
- 4. GDS But there are six main programmes: GDSMike Bracken
- 11. GDSGDSMike Bracken 25 of the most important transactions in government, making services significantly, noticeably better for people by 2015
- 13. Led by skilled and empowered service managers GDSGDSMike Bracken
- 14. Within the civil service GDSGDSMike Bracken
- 16. GOV.UK Guidance Agile digital and IT projects: clarification of business case guidance Updated 11 April 2014 Contents Existing guidance Agile spending project approval process See more information about this Guidance Search To help with efficient planning and approval of spending proposals for agile digital and IT projects, the following clarification of business case guidance has been produced in collaboration between HM Treasury and the Government Digital Service. This should release the potential of the agile approach to produce better systems more quickly and cheaply than conventional IT planning and project management while maintaining effective business planning and spending control processes. This should enable a controlled early release of resources for the Discovery and Alpha phases of agile projects and enable a proportionate process of planning and control that delivers value for money without excessive bureaucracy. HM Treasury GOV.UK ance ile digital and IT projects: clarification of busines se guidance d 11 April 2014 ts guidance ending project approval process See more information about th Search To help with efficient planning and approval of spending proposals for agile digital and IT projects, th clarification of business case guidance has been produced in collaboration between HM Treasury an Government Digital Service. This should release the potential of the agile approach to produce bette more quickly and cheaply than conventional IT planning and project management while maintaining e business planning and spending control processes. ury GDSGDSMike Bracken
- 17. The tools for doing this are already in the open... GDSGDSMike Bracken
- 18. Government Digital Service Listed below are our design principles and examples of how we’ve used them so far. These build on, and add to, our original 7 digital principles. Start with needs* Do less Design with data Do thehardworkto makeit simple Iterate.Then iterateagain. Build forinclusion Understand context Build digital services,not websites Beconsistent,not uniform Makethings open: it makes things better GOV.UK Last updated 2 July 2012ALPHA Design Principles 1 2 3 4 5 6 7 8 9 10 Search GDSGDSwww.gov.uk/design-principles
- 19. Digital by Default Service Standard Start using the manual Feedback Government Service DesignManual From April 2014, digital services from the government must meet the new Digital by Default Service Standard. Read the standard » Think differently about digital delivery Discover what it means to be part of an agile, user-focused and multidisciplinary team, delivering digital services in government. Start building digital bydefault services Making a service Learn about the different phases of service design and get guidance for the phase you're in now. Discovery A short phase, in which you start researching the needs of your service’s users, find out what you should be measuring, and explore technological or policy-related constraints. Learn about the discovery phase Alpha A short phase in which you prototype solutions for your users needs. You’ll be testing with a small group of users or stakeholders, and getting early feedback about the design of the service. Learn about the alpha phase Beta You’re developing against the demands of a live environment, understanding how to build and scale while meeting user needs. You’ll also be releasing a version to test in public. Service managers Content designers Designers Developers User researchers Web operations Performance analysts Chief technology officers Guides and resources for… Tell us what you think (opens a 3 minute survey on another website) Government Service Design Manual Build services so good that people prefer to use them GOV.UK Search the service manual Digital by Default Service Standard Start using the manual Feedback Government Service DesignManual April 2014, digital services from the nment must meet the new Digital by Default ce Standard. the standard » differently about digital delivery er what it means to be part of an agile, user-focused and sciplinary team, delivering digital services in government. uilding digital bydefault services Making a service Learn about the different phases of service design and for the phase you're in now. Discovery A short phase, in which you start researching the nee service’s users, find out what you should be measuri technological or policy-related constraints. es and resources for… Tell us what you think (opens a 3 minute survey on another website) overnment Service Design Manual services so good that people prefer to use them GOV.UK Search the service manual GDSGDSwww.gov.uk/service-manual
- 20. Log in Create an account Digital Services Store BET A BETA: This is a trial service - your feedback will help us to improve it. Find out more Find out more The Digital Services Store is where central government, local authorities, devolved administrations, arm’s length bodies and the wider public sector bodies can commission suppliers to work in an agile way on digital projects via the Digital Services framework. Buyers will be able to either contract with suppliers for individual roles to join their existing digital teams, or create entire digital teams to work on a project. The Digital Services framework suppliers have been technically and commercially evaluated to provide a comprehensive choice for agile projects. You have to register as a buyer to explore the suppliers listed. Registered buyers can save their searches and be able to demonstrate a clear, accountable audit trail, including searches conducted, filters applied and evaluation taken while making your selection. For more information about building digital services in an agile environment, please consult the Service Design Manual and the Buyer’s guide. For help with technical and commercial approach or running a further competition contact dsf-support@digital.cabinet-office.gov.uk. What is the digital services framework? What can I buy? How can I buy? Explore the store Please note you will need to log in. The place to find digital service design and development companies who work in an agile way GDSwww.digitalservicesstore.service.gov.uk
- 21. Governance has been simplified too... GDSGDSMike Bracken
- 22. New model Mission IT (Technology Leaders) Back Office (Next Gen. Shared services) Common Infrastructure Services (Technology Leaders) Digital Public Services (Digital Leaders) GDSMike Bracken
- 23. Performance ALPHA Performance Performance Activity on GOV.UK Web traffic on our site, based on data from Google Analytics. GOV.UK 13022users online now Live service usage Number of users currently on GOV.UK Table view of “Live service usage” data Users over past 24 hours 0 40k 0 40k Site traffic Unique visitors to GOV.UK over the past year, compared with the previous year GOV.UK GOV.UK (52 weeks ago) Directgov (52 weeks ago) 2m 4m 6m 8m 10m GDSMike Bracken
- 24. GOV.UK blogs use cookies to make the site simpler. Find out more about cookies Blog Government Digital Service When to use caps around GOV.UK Why do we write GOV.UK in capitals? And why is the URL written lower-case? You may well have heard the reasons, but we’ve never actually written them down. Let’s fix that now. Readmore Government DigitalService Search blog Organisations: Cabinet Office, Government Digital Service Topics: Government efficiency, transparency and accountability atom email alerts GOV.UK blogs use cookies to make the site simpler. Find out more about cookies Blog Government Digital Service When to use caps around GOV.UK Why do we write GOV.UK in capitals? And why is the URL written lower-case? You may well have heard the reasons, but we’ve never actually written them down. Let’s fix that now. Readmore GOV.UK Search blog Organisations: Cabinet Office, Government Digital Service Topics: Government efficiency, transparency and accountability atom email alerts GDSGDSgds.blog.gov.uk