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Making things simpler for importers and exporters with user-centered design

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UK Government Digital Service
UK Government Digital Service

Lucy Hartley, GDS

Regierungs- und gemeinnützige Organisationen
1 von 14
Content transformation project Lucy Hartley
GDSLucy Making things simpler for importers and exporters by starting with user needs
*GDSLucy Before: around 90 pages like this
*GDSLucy After: one page like this
GDSLucy Holly Lucy Paul Stephen Erik
GDSLucy What we learnt
GDSLucy Show the thing
GDSLucy Work in the open
GDSLucy People get excited
GDSLucy Service design
GDSLucy Start with user needs rather than government processes
GDSLucy What next?
GDSLucy Thanks
GDSLucy Import export prototype

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