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Industry engagement event (London) 26 August 2015

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Industry engagement event (London) 26 August 2015

  1. 1. Digital Training and Support Framework Industry Engagement Event 26th August 2015
  2. 2. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
  3. 3. GDS Agenda ● Introduction Eleri Pengelly ● Framework Objectives Eleri Pengelly ● Assisted Digital Lot 1 Clive Richardson ● Digital Inclusion Lot 2 Beccy Russell ● Bidding Process Sonia Diosee ● Invitation to Tender (ITT) Sonia Diosee ● Selection Process Sonia Diosee ● Group Q&A All
  4. 4. GDS Introduction
  5. 5. GDS Introduction ● Welcome ● Housekeeping ● Presentations ● Group Q&A ● Lunch ● Close Eleri Pengelly GDS
  6. 6. GDS Welcome Eleri Pengelly GDS
  7. 7. GDS Housekeeping Eleri Pengelly GDS
  8. 8. GDS Framework Objectives
  9. 9. GDSEleri Pengelly GDS Open to all public sector/government department buyers
  10. 10. GDSEleri Pengelly GDS National framework agreement
  11. 11. GDSEleri Pengelly GDS Enabler for buyers to use without running full OJEU competition
  12. 12. GDSEleri Pengelly GDS Cross government alignment in standard terms and commercial rates
  13. 13. GDSEleri Pengelly GDS Iterative approach and aim to attract VCSE/SME and large providers
  14. 14. GDSEleri Pengelly GDS Open up the market and foster collaboration
  15. 15. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
  16. 16. GDSGDS Clive Richardson Head of assisted digital Government Digital Service @cliverchrdsn Clive Richardson
  17. 17. GDS Assisted digital Lot 1
  18. 18. GDSGDS The Government Digital Strategy promises support for users who need it to use government’s digital services. Clive Richardson
  19. 19. GDSGDS “Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.” Clive Richardson
  20. 20. GDSGDSClive Richardson
  21. 21. GDSGDS Users of assisted digital support Clive Richardson
  22. 22. GDSGDS Around 1 in 5 UK adults will need assisted digital support of some kind Clive Richardson
  23. 23. GDSGDS Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability Clive Richardson
  24. 24. GDSGDS The exact number will vary from service to service - it depends on the service and the users Clive Richardson
  25. 25. GDSGDS Types of assisted digital support Clive Richardson
  26. 26. GDSGDS Support can be delivered through a range of channels, including over the phone Clive Richardson
  27. 27. GDSGDS This framework is about in- person support Clive Richardson
  28. 28. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Clive Richardson
  29. 29. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Clive Richardson
  30. 30. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Clive Richardson
  31. 31. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Clive Richardson
  32. 32. GDSGDS No redesigned digital service goes live without appropriate support in place Clive Richardson
  33. 33. GDSGDS Clive Richardson Head of assisted digital Government Digital Service @cliverchrdsn Clive Richardson
  34. 34. GDSGDS Beccy Russell Head of departmental engagement, Digital Inclusion Government Digital Service Clive Richardson
  35. 35. GDS Digital Inclusion Lot 2
  36. 36. GDS Digital Inclusion: definition and strategy Beccy Russell GDS
  37. 37. GDS Digital Inclusion: enabling people to go online to make the most of the internet Beccy Russell GDS
  38. 38. GDS 10.5 million adults in the UK lack the basic digital skills to make the most of the internet Beccy Russell GDS
  39. 39. GDS Removing barriers such as: Beccy Russell GDS
  40. 40. GDS Lack of access Beccy Russell GDS
  41. 41. GDS Lack of skills Beccy Russell GDS
  42. 42. GDS Lack of motivation Beccy Russell GDS
  43. 43. GDS Lack of trust Beccy Russell GDS
  44. 44. GDS Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities Beccy Russell GDS
  45. 45. GDS encourage departments to embed digital inclusion in policy programmes and services Beccy Russell GDS
  46. 46. GDS Evidence shows digital inclusion can support wider outcomes including: Beccy Russell GDS
  47. 47. GDS health Beccy Russell GDS
  48. 48. GDS social Beccy Russell GDS
  49. 49. GDS economic Beccy Russell GDS
  50. 50. GDS Digital inclusion Lot 2 Provision of digital inclusion services Beccy Russell GDS
  51. 51. GDS needs assessment or analysis Beccy Russell GDS
  52. 52. GDSBeccy Russell GDS the design
  53. 53. GDS GDS and/or the delivery of basic digital skills training Beccy Russell
  54. 54. GDSGDS Beccy Russell Head of departmental engagement, Digital Inclusion Government Digital Service Clive Richardson
  55. 55. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
  56. 56. GDS Bidding Process
  57. 57. GDS Industry Event feedback - Aug/Sep Invitation to Tender - Oct/Nov Evaluate supplier responses - Dec/Jan Award Contracts - Mar/Apr Sonia Diosee GDS
  58. 58. GDS What is a Framework Agreement? Sonia Diosee GDS
  59. 59. GDS What is a Call Off? Sonia Diosee GDS
  60. 60. GDS Mini Competitions Sonia Diosee GDS
  61. 61. GDS Framework bidding will be iterative - every 12 to 18 months Sonia Diosee GDS
  62. 62. GDS Invitation to Tender
  63. 63. GDS Feedback from this event will shape our ITT requirements Sonia Diosee GDS
  64. 64. GDS Outputs will be shared on GDS blogs Sonia Diosee GDS
  65. 65. GDS Tender will be published online using Emptoris Sonia Diosee GDS
  66. 66. GDS Suppliers will have 6 - 8 weeks to respond to the bid Sonia Diosee GDS
  67. 67. GDS Tender Clarification Process Sonia Diosee GDS
  68. 68. GDS Selection Process
  69. 69. GDSSonia Diosee GDS 1st Stage Evaluation Selection Award 1. Mandatory Questions / Organisational Criteria. Pass/Fail 2. Mandatory Technical Criteria. Pass/Fail 3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion. 4. Final Award - Successful bidders will be awarded contracts based on the following elements: Technical Commercial Price Pass all criteria Pass all criteria Pass all thresholds Fail one criterion and bid is rejected Fail one criterion and bid is rejected Fail to match or exceed the minimum pass mark for one criterion and bid is rejected
  70. 70. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
  71. 71. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
  72. 72. GDS Group Q&A
  73. 73. GDSEleri Pengelly GDS We’re specifically interested in your ability to deliver services as outlined in the earlier presentations
  74. 74. GDSEleri Pengelly GDS Please keep your answers short - they shouldn’t require much discussion
  75. 75. GDSEleri Pengelly GDS We’d rather have short answers to every question, than detailed answers to a few
  76. 76. GDSEleri Pengelly GDS If a question isn’t relevant, or you can’t answer it, that’s fine - let your facilitator know
  77. 77. GDS Thank you! Eleri Pengelly GDS
  78. 78. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
  79. 79. Digital Training and Support Framework Industry Engagement Event 26th August 2015

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