1. DIANA VARGAS UGALDE
San Pablo, Heredia, Costa Rica
Céd: 401840224 / Cel: (506) 87304436 /
dvu21@hotmail.com
https://cr.linkedin.com/in/diana-vargas-ugalde-084936ba
PROFILE:
Skilled professional in Public Relations, advanced studies in Business Administration with 10
years of experience in multinational companies. The scope of her working experience includes
Project Management, Customer Service, Logistics and part of Human resources participating
in the recruitment processes and selection of personnel of her team, providing induction of
new employees and training.
Highly people oriented, focus on continuous improvement. Solid abilities to generate
enthusiasm, positive thinking and focused in team work.
Work Experience:
HEWLLET PACKARD ENTERPRISE - HPE August 2005 – April 2016
Avaya Project Coordinator November 2015 - April 2016
Lead Service Transition on-boarding projects. The PC is also responsible for uploading and/or
configuring data within Managed Service support systems. The PC drives the project(s)
through the complete life-cycle and ensures complete and successful Service Transition.
 Responsible for all Project Transition Activities
 Accountable for meeting project schedule and results as well as for the customer
satisfaction and the quality of the transition activity.
 Establishes and manages transition project plan, including the development schedule,
delivery schedule, and resource requirements.
 Report on project progress at established intervals to the customer.
 Acts as primary interface with the customer on issues regarding the project schedule and
deliverable, mitigate project risks.
 Direct technical/personnel resources to ensure project results-quality, time &cost-effective
manner
 Coordinate testing performed by Service Transition Engineers
 Supports Service Transition Engineer (STE) on the configuration
 Recommends solutions to enhance processes and tools for the purpose of reducing time
and cost associated with on-boarding customers.
Project Manager II November 2014–November 2015
Responsible for managing Package Services Projects:
 Provide Project Management Services to HPE customers across USA
 Coordinate all project activities, administrative requirements, financial reporting, and
monthly forecast.
 Manage meetings with customer to set expectations, review deliverables, responsibilities
and to manage issues during the project life-cycle
 Manage a remote staff with responsibility for schedule commitments and troubleshooting.
 Set up and manage support functions covering planning, tracking, reporting, and internal
communication.
 Coordinate the required resources based on the customer requirements for each project
 Control project budget.
Remote Project Manager - PPMC Assistant May 2014 – October 2014
Responsible to create and administrate new accounts for PPMC users, Forecasting Process.
 Attend stakeholders meetings and provide updates if necessary.
 Resolve incidents and problems.
 Coordinate the local team, supervise service delivery, and validate the financial
engagements of the projects.
 Responsible for customer meetings in order to review deliverables, mitigate risks, and
review project accomplishments.

2. Project Administrator February 2011 – May 2014
Responsible for giving support to the USA Project Managers into different projects areas such
as:
 Provide administrative and financial support to Remote Project Managers that works in
several IT projects in USA.
 Control the billing process cycle to ensure the process meet deadlines and includes
accurate information
 Manage meetings with the project managers to review deliverables, responsibilities and to
manage issues during the project lifecycle.
 Maintain fluent communication with the Project Managers regarding information related to
the projects, providing green flags or red flags about the budget and deliverables.
 Focal point for RPA-CFS.
Quality Analyst and BPA Position August 2005 –February 2011
 Inter-team relationships
 Project involvement and mentoring
 Provide Coaching,Calibration sessions, One on Ones.
 Provide constructive feedback to improve individual and team performance.
 Implement action plans individually and also as a team in order to improve the team skills
and procedures.
 Coached and mentored new customer service representatives
 Lead the Hiring/Interviewing Process for new staff coming to the team
 Lead training sessions for new hires
 Collaborate in the (train the trainer process) for new hires.
EDUCATION:
Public Relations Degree Universidad Interamericana 2005
Business Administration-Human Resources Universidad Latina 2013 - 2016
Coaching Professional Program 2016-2017
ULatina with The International School of Coaching (TISOC)
COURSES:
 Project Management Fundamentals (Learning and development)
 Building Client Relationships (Learning and development)
 Leading people though change (Learning and development)
 Dealing with difficult conversations in the workplace (Learning and development)
 PMP Acceleration Program
LANGUAGES: English - Spanish
OBJECTIVE:
I would like to have a new career opportunity in which I can develop my knowledge,
abilities, and experience in administrative areas, especially Human Resources.
Recommendations:
Kenny Wilson, Hewlett Packard Enterprise, kenny.wilson.royes@hpe.com +506 88674893
Daniel Romero, Hewlett Packard Enterprise, Daniel.romero@hpe.com
Katherine Fonseca, Zollner Electronic AG, kathyfg_06@hotmail.com +506 88595746