1. Diana Audrey Codd
800 Burch Drive Cellular: 561-543-2638
West Palm Beach, FL 33415 Email: email@example.com
SUMMARY OF QUALIFICATIONS
Dedicated finance professional effective in all forms of written and verbal communications bilingually, with twenty-two years
of proven ability in all aspects of Business Credit, Collections and Reconciliation, with Billion Dollar Organizations. Advanced
strategic thinker experienced in problem solving, negotiation, and working towards improving efficiencies through automation.
Ability to provide an environment that enhances team work, accountability, and collaboration. A go to individual who
consistently obtains results on high level special projects with the ability to communicate effectively to all levels of
management. Proficient with Microsoft Office Applications, AS/400 Order Entry System, Great Plains, Ulti Pro, Mainframe
Accounts Receivable and Billing Software, Oracle, and Dun & Bradstreet with expertise in areas including:
• Commercial Credit Risk
• Portfolio Integrations
• Beta Testing
North Tech School of Business
• Risk Mitigation
• Process Improvement
• Commercial company linking
• Training new and existing employees
SBA Communications Corporation Boca Raton, FL 2012 - Present
Collections & Reconciliation Specialist III/ Team Lead
Manage business portfolio of $8M inclusive of 3500 accounts working both sides of the primary businesses being site
leasing and site development construction services.
Communicate and escalate critical account issues to senior levels of operations and management in efforts to mitigate
exposure, and resolution.
Analyze accounts, propose solutions, and collaborate with other departments until resolution is achieved.
Collaborate with senior regional site managers and regional directors, to resolve complex collection issues.
Collect and submit reports specific to team data as requested.
Facilitate team operations through information and knowledge sharing discussions, identification of issues,
development of problem‐solving, and recommendations of standardizing team processes.
Serve as a resource and content expert to team members; providing them with guidance and being available to answer
questions to clarify work duties in an effort to reduce past due AR.
Trained new team members in developing successful collection and reconciliation techniques.
OFFICE DEPOT, INC. Delray Beach, FL 2005 - 2012
Responsible for a business credit risk portfolio of $3.2B.
• Reviewed credit lines on all open term accounts new and existing, to determine financial strength and weakness
inclusive of 285,000 active customers.
• Published metrics for BSD contract accounts to evaluate and improve efficiencies.
• Created work flow and production reports on term customers approaching credit limits.
• Collaborated with various levels of Management in Sales, Billing, and Operations.
Collections Analyst 2000 - 2005
Managed a business credit portfolio of $45M inclusive of 8000 customers.
Communicated and escalated critical account issues to senior levels of Sales & Operations management in efforts to
mitigate customer service, and exposure.
2. Regularly presented the risk key performance indicators to Sr. Sales Management.
Trained new associates in developing successful credit risk techniques.
Developed and presented successful resolution strategies to senior management and sales force.
Instituted on-site visits, and presentations to national customers and educational institutions in N. America.
Analyzed accounts, proposed solutions, and collaborated with other departments until resolution was achieved.
Collaborated with the sales teams to resolve complex billing, pricing and collection issues.