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DIANA ESTRELLA
131 Maple Avenue
Harleysville, Pa 19438
215/256-0358 Cell 267/454-4315
1017dcr@gmail.com
PROFESSIONAL SUMMARY
Bilingual, competitive, passionate and challenged leader with administrative, customer
service and managerial experience motivated to maintain customer satisfaction and
contribute to company success with a positive attitude. Excellent negotiation,
communication and accounting skills as well as strong strategic analysis, teamwork, and
efficient use of company resources.
COMPUTER SKILLS
Windows 10, Windows XP, Windows Vista, Windows 8, Mac OS X, Internet Explorer,
Google Chrome, Mozilla Firefox, Microsoft Word, Excel, Project, Power Point &
Outlook, Open Office, Adobe, Photoshop, Social Media.
PROFESSIONAL EXPERIENCE
TAXES ON TIME (ENTREPRENEURSHIP) | Quito, EC
Company dedicates to provide solutions for proper tax management for corporations
and individuals.
President September, 2012 – March 2016
 Created, operated and handled the company (National and International)
 Developed Strategic Business Plan and Marketing Plan
 Coordinated, created and management of various corporate and individual
presentations to emphasize personal services, consumer education and
relationship building
 Increased 5% in sales year-over-year by leveraging referential accounts to build
credibility
 Analyzed tax data and resolved taxpayer problems
 Worked with Tax Assessor in preparing and verifying commitment
 Selected, coached, supervised and evaluated the performance of the team
PINCHINCHA BANK | Quito, EC
Project Specialist September, 2012 - August 2015
 Provided support to the Project Manager and CEO.
 Prepared, implemented and evaluated projects.
 Created new products and services to improve customer satisfaction.
 Redesigned procedures to increase 10% in sales and reduce 5% in costs.
 Managed the project team risk, schedule, budget, conflicts and project costs
using appropriate verification techniques.
 Developed and coordinated internal resources between departments and external
third parties/vendors for the flawless execution of projects.
 Established indicators and measures of success

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 Collaborated with different levels of management to gather information
pertaining to key issues
 Formal reports to management as needed and maintained positive relationships
with third parties/vendors
 Worked closely with Finance, Marketing, Business, IT and Legal departments
assisting in various projects as requested.
Professional Awards | 2015 | Presented by Pichincha Bank
• First place | Best Business Initiatives,
Project - “Mobile trading platform for field sales management, Unstructured
Supplementary Service Data (USSD)”
• Second place | Quality of Service,
Project - “Electronic billing Pronaca”
• Mention of participation by Project Net Cash Flow – FNE
INTERNAL REVENUE SERVICE | Quito, EC
Tax Analyst June, 2010 - August 2012
 Provided direct support to the Tax Manager, Tax Examining Director
 Analyzed tax data and prepared statistical reports
 Resolved and collected unpaid tax debts from individuals and businesses
 Assisted delinquent tax filers set up debt repayment methods
 Created Tax Penalties and answered legal procedures
 Maintained a detailed reporting of tax receivable
 Budget management
Customer Service Representative March, 2008 - May 2010
 Provided direct support to the Customer Service Manager
 Managed taxpayer service
 Reviewed of legal documents to authorize opening of business
 Created and cancelled customers’ accounts at government system
 Updated customer information
 Developed training programs for new workmates
EDUCATION
Pontifical Catholic University of Ecuador May 2011
Bachelor of Business Administration
 Academic Excellence - Scholarship for top 10 students in the entire university
VOLUNTEER EXPERIENCE
The Mennonite Heritage Center (PA) 2015-2016
Volunteer
 Greeters in the museum and gift shop
 Assisted in mailing and special events
Foundation CRISFE (Ecuador) 2013
Volunteer program “Beyond money”
 School teacher