PPT contain the study of the business process management of IT industry , It mainly deals with the customer and billing system . To avoid the time of serving the customer

1. Business process Management
One97-Paytm
Dissertation Project
Under the Guidance of
Prof. D.P Goyal
Dhrubaji Mandal
13PT1-16

2. Introduction to Business Processes
BPM is a way of looking at and then controlling the processes that are present in
an organization. It is an effective methodology to use in times of crisis to make
certain that the processes are efficient and effective, as this will result in a better
and more cost efficient organization
information
Technology
Business
Value
Process
Change Yields
Yields

3. Need For BPM
Today’s manager is considered as a knowledge worker, who should have
the skills like
Strategic thinking: the ability to see the big picture and understand how
your organization works as a whole.
Information Literacy: the ability to determine what information is needed,
where to find it, and how to use it.
Communication and collaboration: the ability to function as an effective
part of a project team where you understand your role as well as the
role of others.
Thus, We need to have a thorough understanding of both the
fundamental business processes that organizations use to do their work
and the role of ICT plays in supporting these processes

4. What BPM do
BPM Refers to improving/redesigning the business processes; it consists of
Capturing and understanding of the business processes
Mapping of the business processes
Analysing the existing processes (As-is)
Thinking new/modified processes(Could-be)
Designing the new processes(To-be)
Integrating and implementing the new processes
Managing change

5. BPM life cycle
Business process management activities can be grouped into five categories
Design
Modeling
Execution
Monitoring
Optimization

6. Process Design encompasses both the identification of existing processes and the
design of "to-be" processes.
Modeling : Modeling takes the theoretical design and introduces combinations of
variables, It also involves running "what-if analysis" on the processes:
Execution : Instances of the process are launched and interacted with by the end users.
Monitoring : Monitoring encompasses the tracking of individual processes, so that
information on their state can be easily seen, and statistics on the performance of one or
more processes can be provided
Optimization : Process optimization includes retrieving process performance
information from modeling or monitoring phase; identifying the potential or actual
bottlenecks and the potential opportunities for cost savings or other improvements; and
then, applying those enhancements in the design of the process. Overall, this creates
greater business value.

7. Critical Success Factors for BPM Implementation
1. Strategy
2. People
3. Optimization and Process
4. Management
5. Project Management
6. Process Architecture
7. IT Architecture
8. Standards and Measurements

8. 1. Strategy
Strategy required two approaches. Firstly, there needs to be to be a clear link
between the corporate strategy and the company’s core processes. And
secondly, whenever the corporate strategy is altered, the required process
changes need to be reviewed
.
2. People
The people in BPM context refers to the individuals and groups who continually
enhance and apply their process related expertise and knowledge
3. Optimization and Process Management
Optimization and process management focus on the management and
improvement of cross functional processes. This involves continues monitoring,
evaluation, measurement (e.g. cost, quality, time) and process innovation
4. Project Management
Lack of suitable project management is one of the important problems that
organizations are faced during the BPM implementation. It is the discipline of planning,
Organizing, securing and managing resources to bring about the successful completion
of specific engineering project goals and objectives

9. IT Architecture
The IT architecture is an organized set of consensus decisions on policies &
principles, services & common solutions, standards & guidelines as well as
specific vendor products used by IT providers both inside and outside the
Information Technology Branch (ITB).
Standards and Measurements
Performance measure refers to measurements of the processes, project and
people performance. The processes performance should be measure correctly to
compare them with the goals and benchmarks and choose the suitable process for
change in addition of assessment of the improvement.

10. Phases of Managing Process Improvement Initiatives
As project manager, One must continuously monitor and control business
process improvement projects. the amount of time required to actually
manage the project to ensure a successful conclusion
However the 6 phases of managing process Improvement initiatives that
should taken under consideration are
1. Project Team Kick-Off Meeting
2. Understand the Project Need
3. Analyze the Current Business Process
4. Redesign of the Business Process
5. Presentation to Executives
6. Implement the Redesigned Process

11. Project Team Kick-Off Meeting
Before the project even launches, hold a meeting with the entire project team. If
the team is not Co-located, I’d highly recommend making the case to get the team
together face-to-face for at least a day. If possible, ask the project sponsor and other
key stakeholders to participate
Understand the Project Need
Most particularly in this initial phase, project managers often find it challenging to
identify who will be effected by the project.
In this initial phase of the project we are Developing an initial description of the
problem to be solved , Identifying your stakeholders, Identifying the full project
team , Determining Project Goal Etc
Analyze the Current Business Process
This phase focuses on looking closely at the current process that is to be
changed. Gather Information on the current (“as is”) process through a
variety of ways . Which will enable us to see where the gaps are and
where Improvement opportunities exist. You’ll also determine the root
cause of the problem.

12. Redesign of the Business Process
In practice research and on developing a redesign of the business process
Stakeholder input is absolutely essential at this point. Not just from the
management/executive level, but those individuals who are actually using the
process or will need to do so .
Presentation to Executives
When presenting your “to be” option for go/no go decision to the executive
stakeholders, be sure to be prepared to discuss: Be prepared to present a
detailed plan for implementation and roll out of the new process, along With plans
for evaluating its success and measuring it against the established criteria.
Implement the Redesigned Process
Implementing the redesigned process, includes finalizing the “to be” process your
team designed based on any feedback and final decisions from the executive
stakeholders

13. Implementation Issues
user resistance to change is the biggest managerial issue, and all of the usual
change management techniques should be used to reduce this. Involving users in
the design of the process and modeling of changes is likely to improve
acceptance.
Lack of understanding or knowledge of BPM has been highlighted as an
impediment and is more likely to apply to senior management and LOB
management than to users.
Another common theme from previous reports is “Underestimating the time to
map and agree processes”.
In many organizations, documented work instructions and actual working practices
seldom match, and the prospect of encapsulating the process heightens these
differences.

14. By its nature, BPM is likely to involve interfaces to other systems, whether they are
scan and capture systems or core enterprise systems. Transaction-centric processes
might be expected to present greater difficulties in this area than document-centric
ones

15. The Agile methodology
The Agile methodology favors the need for flexibility and adaptability of the
organization
It allows business and IT to work together on design in terms of desired processes
which could result in a quick quality solution,
It helps customers to achieve dramatic business results by accelerating time-to-
market
Other benefits of Leveraging this methodology include cost savings, risk reduction,
and greater customer satisfaction by promoting a focus on customer needs

16. There are several methods under the agile framework, some methods focus on
project management and collaboration practices, while others focus on software
development practices. Scrum is one good example of the first kind
Methods under the agile framework
Scrum is a discipline used to manage project and to stimulate collaboration using
iterative, incremental practices. Within the Scrum discipline, a series of iterations
are used as basic units in the project. In the end of one iteration, a working piece of
software will be delivered and can be tested, which generally results in a BPMS
implementation that one iteration
Team In an Agile project, the teams are cross-functional The customers
(business) usually will join the development team, they normally take responsibility
to form the requirements of functionalities and to test the deliverable within
iteration without to taking the existing corporate
Iterations : Agile methodology promotes adaptive planning a BPMS
implementation project who applied Agile methodology, has often minimal planning.
Although iterations are typically short, a full software development cycle is fulfilled during
one iteration, including planning, analysis, design, coding, testing.

17. About Company
One97 Communications Limited is India's leading Mobile Value Added Service
Company. founded in 2000 by Indian entrepreneur Vijay Shekhar Sharma , an Indian
businessman who is also the founder of Pay tm.
One97's Innovative mobile content, messaging, commerce services and made-to-order
network applications offer new revenue streams to telecom operators. Working closely
with service providers and enterprises, it offers customer lifecycle management and
mobile marketing to enhance their profitability. Championing speed of delivery, One97
thrives on its widely deployed telecom applications service platform to deliver scalable,
flexible and customized services.
Also the company has recently launched the product by the name PAY tm (pay through
mobile) which has been established as a brand in very short time
Headquartered in New Delhi,One97 is more than 2900 people strong with regional
offices in Mumbai, Pune, Chennai, Bangalore and Kolkata with global presence in
Africa, Europe, Middle East and Southeast Asia. We are backed by marquee investors
like Ant Financial (Alipay), SAIF Partners, Sapphire Venture and Silicon Valley Bank

18. Objective of the analysis
The objective of the analysis is to understand the existing system of One97 -
Paytm and Identify improvements that would lead to business compliance.
Based on the improvements identified one97 Paytm team will make
modifications to their process and internal systems to ensure compliance at
optimal costs to the company.
The project team will prepare a System Requirements Specification
which will then be further used by the Design team to complete the
modifications required.

19. Scope of Analysis
To understand the mission, goals, and strategies of the
organization and need for BPM
To analyses the business processes of the organization
To map the AS-IS business processes
To propose TO-BE business processes
To assess the feasibility of the proposed business processes

20. One97 –Paytm As-Is System

21. Study Process
This paper describes only one process, namely Customer Registration of
Department Customer & Billing of One97 (Pay tm), which is one of the key
processes of the BPMS implementation project.
The project is initialed with , aimed at analyzing and optimizing processes for
More manageable processes
During the project, a process team is created. These process team members are
the key users of the BPMS.
During the project implementation phase, if the current activity or process must
be adjusted, the process team members are those that describe, request and test
the changes.
. When the project is completed, they are able to support and train end-users.

22. As is – Billing process

23. summarizes the issues of the As –is Situation
Business
 High labor cost to execute activity
 Inconsistency of work quality between workers
 Inaccurate prediction of work completion
 Difficult to give status reports
 Failure to effectively manage process and performance
 Informal tasks and communication (lots of paper and email)
 Incomplete or inaccurate data flow between systems
 Insufficient understanding of the performance of the process
IT
Frequent change requests to deal with exceptions in the process
Frustration about the constant changes in business requirements
Press to shorten the development cycle
It is not possible to keep the speed of change

24. To-Be (desired situation)

25. Benefit of New (To –be ) process
Automatically routes and prioritizes work
Helps and guides users in making decisions Provides a standardizing of
solving problems Automates some activities
Offers real-time visibility and control of processes .

26. What's New Before BPMS After BPMS
Only Focus on Implementation of Task
with in Department
Focus on result and creation
of customer value
Process are insufficiently standard and
implemented differently by region
Focus on result and creation
of customer value
Implementation based on Function and
Task –oriented which allow overlapping
of work
Implementation based on
roles rather than function
for effective deployment of
resources and competences.
Improvement Initiatives Mostly Invested
Locally (No Centrally)
Bottom-Up enhancement
are Centrally Integrated
Customer Focus
Process of the
Organization
Clear roles and
Responsibilities
Focus on core
Process
Before and After BPMS Comparison

27. Project outcomes
Reduced delivery schedules
Automation of process or redesign of process can lead to less time to complete a
process which generates significant cost savings in terms of optimized resource
utilization. By shorting cycle time, it also increases productivity, with the same time
and the same resources, more instances
can be completed with BPMS. The following table indicates the improvement
BPMS has achieved for Customer Registration Process:
Process before BPMS : 240 seconds
Process with BPMS : 90 seconds
Difference : 150 seconds (1 call)
It has resulted in a reduction of calls between front office and back office which
obviously increases the satisfaction of customers for faster handling

28. Conclusion
The ultimate purpose of BPMS is to help a business organization to improve
and optimize the process in cost, time, and quality. Furthermore, with BPMS,
One97 Communication (Pay tm) is no longer running behind the facts.
BPMS provides a real-time and historical insight to all processes within
One97 (Pay tm). How the departments and processes are actually
functioning can easily be monitored by BPMS
The Agile methodology is therefore considered to be successful suiting the
business and IT needs of Business Process Management System
implementation project for One97 (pay tm ) core process Customer
Registration.
Nevertheless, the project demonstrates some weaknesses of agile
methodology in a BPMS implementation project. One vital weakness
indicates that an accurate planning is hard to achieve due to a true nature of
short iterations and the adaptive planning characteristic of the methodology.
Recommendation towards this issue might be a precise and careful analysis
Prior to iterations in the project initiation phase.

29. References
https://en.wikipedia.org/wiki/Business_process_management
http://one97.com/about-one97
https://paytm.com/
http://www.visual-paradigm.com/tutorials/as-is-to-be-business-
process.jsp
http://www.nesscomp.com/learn-about-bpm/bpm-project-example/