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2.
Forward-Looking Statement
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if
any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-
looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of
product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our
service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth,
interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any
possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and
motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-
salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial
results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for
the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor
Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not
be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Salesforce for IT
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Salesforce IDC ROI
Business Value of Building Apps on the Salesforce Lightning Platform 2018 9
CRM
57%
Amazon Web Services
Ronika Maharaj

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Salesforce 2016 – 2018 Salesforce 3,100
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49.
Common Questions Partners Ask About Developer Hubs
Are there any Partner
specific entitlements related
to the Dev Hub?
Scratch Org Entitlements
(Active Orgs / Daily
Activations)
● 20/40 (active/daily) for
partners with a trial PBO
● 40/80 (active/daily) for
partners with an active PBO
Salesforce Limited Access
Free (SLAF) User Licenses
● 100 SLAF licences / PBO
Does the Developer Hub
really have to be in my
PBO?
Yes, for very good reasons
PBO Dev Hub Super Powers
● Greater entitlements (scratch
orgs and SLAF licenses)
● Partner-specific scratch org
editions
● Value-based org settings
(coming soon)
No, seriously, I really don’t
want the Dev Hub in my
PBO. Why can’t I move it?
Sorry, but an ISV Partner’s
Developer Hub must be in
their PBO
Some features like Scratch
Org Debugging only work with
your Dev Hub’s PBO
PBOs need to be permanent
so you don’t risk losing 2GP
package versions

50.
Common Questions Partners Ask About the Salesforce CLI
Where do I get the
Salesforce CLI?
Download system installers for
MacOS and Windows from
bit.ly/salesforce-cli
● .pkg installer for MacOS
● .exe installer for Windows
Linux is also supported
(Debian and Ubuntu)
Do I need to install anything
else before using the
Salesforce CLI?
Strongly recommend that you
also install Git
Salesforce DX works with any
version control system (VCS),
but most examples use Git
Some tools (like SFDX-
Falcon) require the use of Git
to clone (download) code
repositories
OK, I’ve installed the
Salesforce CLI. Now what?
To use the CLI, you must
connect it to one or more
Salesforce orgs
The first org you should
connect to is your Dev Hub
Next is your packaging org
Any other orgs you work with

51.
Common Questions Partners Ask About VS Code + SFDX
What happened to Eclipse
and the Force.com IDE?
Salesforce has stopped active
development on the
Force.com IDE plugin for
Eclipse
Current focus is delivering
tooling based on Salesforce
CLI and VS Code
Why did Salesforce move to
from Eclipse to VS Code?
VS Code supports LSP, the
Language Server Protocol
LSP is a standard way for
language tooling and code
editors to communicate
Investment in LSP tooling
allows Salesforce to leverage
other LSP-compliant editors
OK, I get it. VS Code is the
new hotness. How do I
install all of this?
Installation is a two-step
process
First, install VS Code
bit.ly/install-vs-code
Second, install the Salesforce
Extensions for VS Code
bundle
bit.ly/sfdx-extensions
Updates to VS Code and the
SFDX extensions are
automatic