Modern applications are becoming experiences, and people want to use smart apps that help them be their best. Using Einstein and the new Predictive Vision Service, you can build smart apps by classifying images and providing your users with predictive recommendations – all with out-of-the-box deep learning algorithms.

2. Forward-Looking Statement
Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks,
uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc.
could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of
historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or
other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements
concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Go Social!
Salesforce Developers
Salesforce Developers
Salesforce Developers
The video will be posted to YouTube & the
webinar recap page (same URL as registration).
This webinar is being recorded!
@salesforcedevs / #forcewebinar

4. ▪ Don’t wait until the end to ask your question!
– Technical support will answer questions starting now.
▪ Respect Q&A etiquette
– Please don’t repeat questions. The support team is working
their way down the queue.
▪ Stick around for live Q&A at the end
– Speakers will tackle more questions at the end, time-allowing.
▪ Head to Developer Forums
– More questions? Visit developer.salesforce.com/forums
Have Questions?

5. Predictive Services
Predictive Vision
Michael Machado
Senior Product Manager

6. Everyone and every thing is connected
Mainframe
/Terminal
Client / Server
100K
mainframes
10M
PCs
AI
IoT
Mobile
Social
Cloud
mobile phones
6B 75Bsmart things
A Smarter World

7. Discover
Recommend
Automate
Predict
Everyone can build AI-powered apps fast
Using clicks or code
Deeply embedded in the Salesforce Platform
Workflow, objects, & components all smarter
Quickly use the latest intelligent algorithms
Recommendation and Predictive Vision Services
AI in the Salesforce Platform
Build Smarter with Einstein

8. Introducing: Predictive Vision & Sentiment Services
`
Leverage existing and train your own deep learning
models to recognize and classify images
Access deep learning models to classify the
sentiment of text
Predictive Vision Service Predictive Sentiment Service
Predictive Sentiment Service
Get started today!
Visit
MetaMind.io

9. Customer Success Platform
Customer
Facing
User
Generated
Business
Generated
Technology
CPG
Retail
Oil and Gas
Financial Services
Industrial
Manufacturing
Transportation
Hospitality
Healthcare
Life Sciences
From SMB to Enterprise
Image Recognition Applies to Your Business

10. Pixels
Edges
Object parts
Objects
Deep Learning Image Classification in Action

11. Class 1 Class 2 Class 3
Train
Predict Class 3
Integrate
Custom Classification

12. #forcewebinar
Use
Case
Ecommerce Meta
Data Tagging
Field Service
Consumer
Product Sales
But wait,
There’s More!
Problem
Influx of untagged images on
their site
Difficult for Service
agents to manually
identify and input
products and model
versions
Time consuming
process for CPG sales
reps to identify out of
stock items
• Retail Store
Performance
Tracking
• Social Media
Monitoring
• Self- Service
Support and
issue
identification
• Compliance
and security
monitoring
• Remote
equipment
monitoring
Data
Collection
Process
- Identified top search and
metadata tags
- Leveraged public and
internal data sources
- Created new photo
gathering feature
within their field rep
app
- Incorporated image
capture as part rep
inventory eval
process
Outcome
- 30 Million images tagged
monthly
- Increase in customer
acquisition and
conversion rates
- Decrease time to
resolution
- Decrease need for
multiple visits due to
inadequate parts
- Rapidly ID in/out-of-
stock SKUs
- Increased sales rep
productivity
Predictive Vision Service in Action

13. Demo and
Implementation Overview

14. Getting Started with PVS
Sign-Up
Authentication with
Force.com
&
Heroku (coming soon)
Fully managed
machine learning
service.
Thorough API
Documentation with
Curl and Apex
Other language
wrappers available
Quickly trial the core
functionality:
Predict w/ Pre-
Trained Classifiers
Train Your Own w/
pre-loaded dataset
Bring your own use
case and data
Quick StartsDocumentation

15. Visit us!
• www.MetaMind.io to learn more and sign-up
• http://docs.metamind.io/v1/docs for Documentation and
best practices
• And, if you need help as you go through these steps, check
out the Predictive Services Developer Forum to get
feedback:https://developer.salesforce.com/forums/ForumsC
ategories

16. Survey
Your feedback is crucial to the success
of our webinar programs. Thank you!
https://bit.ly/PredictiveVision

17. Q & A
Try Trailhead: trailhead.salesforce.com
Join the conversation: @salesforcedevs

18. Thank You