1. Desmond Sequeira
Mobile: 8655807086 ~ E-Mail: email@example.com
~ ERP Systems / Account Manager / Team Lead ~
* ERP Deployment *
* Team Management * Receivables * Customer Support * Customer retention * Achieve Targets * Take
up new projects
An accomplished professional with 5 years of rich experience in IT
Industry with well-known organisations.
Core Competencies Evolved
Abilities in harmoniously managing day-to-day tasks with a talent for ERP
Deployments involving System Analysis, Master Creations, Data
uploads, Documentation, Flow Charts, Screen Configurations, Tax
Configurations, UAT, End User Training & Client Relationship
Management in line with industry best practices.
Notable Career Highlights
Holds the distinction of managing multiple tasks.
Possess excellent analytical skills that have been put to good use while
evaluating project feasibility, planning etc. across assignments.
Superior record of executing critical projects on time and within budgets.
Deft at ERP Implementation & rich exposure in managing customers.
Expertise in effectively deploying the ERP at customer end and
monitoring the Team and ensuring smooth closure of onsite projects.
Demonstrated abilities in addressing operational issues, resolving
performance bottlenecks and achieving desired objectives.
Capable of adopt new environment and open to learn and work on new
Have a fair perspective on the Business Environment with understanding
of inter-relationships between diverse & complex tasks.
A globally focussed, learned and aware professional who now wishes to
apply the above qualifications and work experience with MNC's &
renowned Indian Corporate.
SUMMARY OF SKILLS
AREAS OF EXPERTISE
- Team Management
- ERP Integration
- Application Support
- SOP’s / SLA’s
- Techno Functional
- Product Deliverables
- Customer Support
- Product Testing
- Inventory Management
- Production Management
- Bank Reconciliation
- Requirement Collection
- Business Logic Flow Charts
- Documentation / MIS
- Data Migration & Uploads
- Tax Configuration
- Payroll Configuration
- Asset Management
- Customer Support
- Training & Development
- Relationship Management
- Process Improvements
- Team Management
- Achieve Targets
- Excellence in Analysis
And Problem Solving
- Sound Judgement and
Decision Making Skills
- Strong Influencing Skills
- Achievement oriented
- Persuasive Communicator
2. Work Profile
Business Analyst and Account Manager, 3Five8 Technologies, 18th
September 2014 till date.
♦ Ensure all the deployments are going on smoothly and deployed on time.
♦ Participating in governance meetings, monitoring and reviewing operations as required.
♦ Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet
or exceed quality standards.
♦ Guide team through problem definition, issue identification and work plan.
♦ Ensure consistently high level of client satisfaction for managed account.
♦ Monitor all the transitions are managed within timelines and as per budget as agreed to with Client.
♦ Raise necessary risk and issues in the agreed way and escalate when progress to resolve these is not
♦ Complete full implementation cycle for Corporate Clients.
♦ Monitor the Team day to day work and make sure team is responding to clients per SLA’s.
♦ Involve in internal testing and co-ordinate with development team to resolve the bug.
♦ Monitor the Deployment team of 6 and make sure there is no slippage in the deployment.
♦ Handle the Escalation call from the customer and make sure the issue is resolved in time.
♦ Collect the requirements Prepare the implementation plan with Time, Cost and Resource involved to
complete the project as committed to the clients.
♦ Discuss the Bugs and Enhancement with Tech Team and follow up until the job done. Understand the
requirement/workflow of the customer and design the implementation plan.
ERP- System Analyst and Support Consultant, Wings Infonet Ltd, Mumbai, November 2010 till September
♦ Involve in the Implementation and end user Training of Wings ERP Software.
♦ Study the business process of the client, meet the end users123
♦ Worked on modules like Sales, Purchase, Payables, Payroll, Asset, Accounting, Inventory, and
Manufacturing with Integration.
♦ Installing and customizing software according to technical specifications defined for customer projects.
Analyzing the client requirements.
♦ Responsible for internal testing for implementations and also coordinating the User Accepting Testing.
♦ Studying patch Files required for customizations and updating the ERP and testing the patches applied.
♦ Responsible for Tax Configurations for India Taxation like Excise Duty, Service Tax, VAT , CST .
♦ Providing user trainings and also provide remote and onsite support to client.
♦ Root cause identification and troubleshooting.
♦ Troubleshooting the application in case of errors and bugs.
♦ End User Support and provide solution as per SLA’s.
IT Executive, R.V Facilities, Pune-, November 2009 to August 2010.
♦ Server and Client Node maintenance.
♦ Training end users on In-house ERP system and trouble shooting.
Currently working for 3Five8 Technologies Pvt. Ltd as Account Manager, Worked for Wings Infonet Ltd. as ERP
System analyst and support consultant from November 2010 till September 2014. Worked as IT Executive at
R.V Facilities, Pune-, from November 2009 to August 2010.
Master’s In Computer Applications with 6.7 CGPA
Manipal Institute of Technology in 2009
Bachelor’s In Computer Applications
70 % first class with Distinction
Mangalore University in 2006
3. TRAINING AND WORKSHOPS
Wings Infonet Limited (Hyderabad) 2010 – ERP Training on Accounting, Finance, Inventory, Payroll, Asset and
IT Techno Fest MGM College 2003 – 3 Days IT Training Program at MGM College Seminar Hall.
Techno Melange IT Fest 2008 – Senior IT Co-Ordinator for the fest.
Date of Birth: 25th
Address: Queens Pearl, Bldg. No. A7, Flat No. 003, Queens Park, Near Deepak Hospital, Mira Bhayander Highway,
Mira Road – Thane.
Languages Known: English, Hindi, Kannada, Konkani and Tulu.