1. DENISE M. MINTON
404.243.4867
deniseminton@bellsouth.net
OPPERATIONS SUPPORT PROCESSOR
Establish Excellent Customer Relationships, Achieving Bottom-line Results
Pay close attention to details, working well under pressure and adapting
to change easily. Focus on process improvement, working as highly
motivated, reliable and analytical team player. Experience in use of
word, excel, access, fax, calculator, and outlook.
Strengths include:
* Research and Problem Resolution
* Office Machines/Fax/Scan/Copy
* Telephone /Email Communications
* Organizational Skills
* Training Facilitation
* Mail distribution
* Cash Handling/Balancing
* Data Entry
* Record Keeping/Filing
* Legal Document Review
* Micro Soft Applications
* Calculations
EXPERIENCE
SUNTRUST BANK, Atlanta, GA 2002 – 2014
Security Processor III
Processed Depository Trust Company and Federal deposits, verified proper
legal documentation accompanying transactions, audited vault entry log,
processed SEI Service requests, prepared monthly statistical reports, and
backed up origination and registration functions. Communication verbally
and email daily with brokers and transfer agents.
* Prevented transactions going unprocessed during new system
implementation, improving quality by making changes to audit processes,
and receiving award.
* Improved productivity and quality, creating and implementing training
class for co-workers.
* Achieved zero errors by completing special project within allotted
time, working on special project that involved bringing in millions of
dollars.
Security Processor II 2002 – 2009
Settled DTC items, identified and followed-up unsettled documents with
staff, performed Direct Registration transactions, researched ‘Don’t
Know’ transactions, and balanced DTC activity daily for our broker
number.
* Completed SunTrust PCS basic diploma within 8 months, receiving
monetary reward.
* Created and continually updated desk procedures, enabling ease in
processing for back-up support.
* Generated request forms for outside venders use, ensuring critical
information not overlooked, and preventing delays in processing requests.

2. DENISE M. MINTON deniseminton@bellsouth.net PAGE TWO
ADDITIONAL EXPERIENCE
CITIZENS TRUST BANK, Atlanta, GA 2001 - 2002
Customer Service Rep
* Rewarded and acknowledged for excellent customer services.
BANK OF AMERICA, Atlanta, GA 1988 - 2001
Operation Support Specialist
* Awarded customer experience leader award.
* Received certificate of appreciation award.
CD Maintenance Representative
Assistant Head Teller
* Received recognition for assistance in staff training.
* Testified in check cashing fraud scheme.
BANNER BANK, Dallas, TX 1985 - 1988
Commercial Teller
MANUFACTURERS HANOVER TRUST CO., New York, NY 1980 - 1985
Head Teller
* Rewarded for detection of counterfeit currency, leading to arrests and
convictions.