1. Denise Creswell
(312) 213-3811
Ddcreswell95@gmail.com
Objective Enthusiastic administrative professional, seeks a position to enhance and
accelerate my career in Administrative Support. Over ten years of solid office
administrative experience with demonstrated expertise in leadership, customer
service support, negotiations, documentation, training and interpersonal
communication skills.
Professional
Achievements
Site Supervisor/ Support Generalist
 Demonstrated expertise in customer relations through multi-tasking to
ensure timely processing assigned internal and external client’s tasks in a
cost effective, high quality and value added manner. Proactively tracking,
prioritizing and following-up on progress of all tasks until completion.
 Supervised and implemented standardized processes and procedures in
fundamental areas of responsibility: main reception by greeting and
directing all visitors, vendors, customers; managing multi-line phone system;
IT support, mailroom equipment/functions and identification badge requests.
.
 Designated liaison providing support to key internal groups, including
Accounts Payable, Facilities, Finance, Fulfillment, Marketing, and Sales
Operations with coordination setup of special events including training
classes, seminars and internal meetings.
 Successfully support sales management team with administrative support,
data reporting, tracking, event coordination, customized mailings, literature
ordering, office automation, record retention, supply purchasing and word
processing.
 Demonstrated ability to implement special projects, when assigned to
develop an evacuation plan and maps for offices in Wisconsin and
Minnesota.
Skills  Excellent interpersonal
communication skills.
 Superior organizational skills.
 Proficient with Microsoft Word,
Excel and Outlook applications.
 Strong event planning skills.
 Highly detailed oriented and team
focused.
 Proven customer service skills.
 Exceptional technical ability to
setup computers, laptop, A/V
equipment, data show projectors,
and videoconferencing.
Work History Site Supervisor IST Management Services
(LexisNexis), Chicago, IL 2014-Present
Support Generalist LexisNexis, Chicago, IL 2005-2014
Education Business Admin. Kennedy-King College Chicago, IL
Course Work Central YWCA Jr. College Chicago, IL
References References are available on request.